StorQuest Self Storage

This place is great! The guy who set up my contract was SO nice and helpful and informative. He gave me some great options and I got a perfect storage unit at an amazing price. I shopped around online and it is expensive on the West Side… I think this place is the most reasonable.

I was in the unique situation where I had to ask the StorQuest manager to direct a fedex delivery into my unit because I was moving from the east coast and wasn’t in town yet by delivery time. In short, FedEx completely dropped the ball and all thanks to the manager, Yesenia, my belongings were taken care of and made it into the unit. Yesenia went above and beyond to assure my situation was remedied and she clearly has an eye for customer satisfaction and service. I’m not sure what I would have done had it not been to her quick thinking! I would recommend this place simply because of her quick management.

This is the first time I’ve used a storage facility other than Public Storage and let me tell you– you truly get what you pay for. This facility is not air conditioned, the floors are made of plywood and are completely cracked, the large carts are too big for the corridors and the small carts are impossible to maneuver because the casters are broken, and worst of all, the elevators are manually operated so you need to open and close the doors by hand. The only positive aspects of this facility is that the attendant on site is friendly, the hours of entry are longer, and the price.

Great storage facility. I had never rented from any storage facility before, Yesenia made it such a breeze, from showing me the unit to renting the space and moving in. She answered all my questions and provided detailed information about accessing the facility. I was blown away by her patience and determination to find me the right unit and answer all my first-​timer questions. I had no issues what so ever. Even when it came to moving out, Yesenia went above and beyond for me to make sure I was moved out without any issues. Very happy with the service and prices and plan to rent here again if I ever need some extra space I highly recommend this storage facility.

The on-​site management is so helpful and amazing to work with. This storage is so convenient for me. I love it!

I had my assistant look around for storages in West Los Angeles to store tools and equipment for my business. My assistant insisted that I go with this StorQuest location based on the extremely friendly service over the phone.
So, I stopped by the storage to view their available units and I immediately understood why my assistant was so impressed. Lucy was extremely friendly and accommodating. She showed me multiple units so that I may choose one that met my needs the best. When I chose one, she then took me through the the paperwork very quickly, and provided me with a nice discount for my first month’s rent. She was pleasant and professional the entire time.
I couldn’t ask for more out of my experiences with a storage facility and their management.

A great experience with this storage facility. Their receptionist is really helpful and friendly and I never had a problem accessing my storage unit. They were also willing to accommodate me when I needed to downsize to a smaller unit to save money.

Complete bait and switch.
We reserved a 5×5 space on their website, only to arrive with all of our stuff and find that the space was «approximately 5×5»… meaning that it was about 3′ x 4′ (if that)! As we stood there and measured it, the guy had the nerve to say it was, «A few inches off of 5×5, give or take.» UM… give or take a few feet! He said the space is a little taller, so that should make up for it. Not really how it works, buddy. Also, the space was just a plywood box, not metal walls like other storage places.
When we said we wanted the exact amount of space we reserved on the website, he admitted that for an *actual* 5×5, we’d need to pay more. He admitted that most people just take the space because they’re already there with their stuff to be stored. We took our business elsewhere. Obnoxious.

Seriously good place for mail and storage. Competitively priced and the best managers around, they make you feel at home. I have been there over 15 years.

This review is for the lady specifically. Some of the other reviews seems to be pretty good, and I am disappointed that I did not receive the same service because ‘Mark’ was not there.
Unprofessional and un-​accomodating! I made a reservation a few weeks in advance for around $ 50/​month for the particular storage unit. They called me and confirmed when I could come in to check out the place. I went in at the scheduled time and date, but the lady was nowhere to be seen. She finally came back an hour later and did not even apologize for being late. (I was sitting in the car for a whole hour) Then she proceeds to try to look up my reservation and said that my reservation had been canceled and the rate was now $ 70/​month, which is almost $ 20 more than the reserved amount. I was neither notified of the cancelled reservation in e-​mail nor told about it during the phone call to schedule my drop-​in. I asked her if I could receive the price for which I reserved it at, and she just straight up said ‘no, we can’t’ and did not bother to apologize. This place is unprofessional and not friendly at all!

My husband and I found the facilities to be clean, easy access and Mark was VERY friendly and helpful. This made our moving experience so much easier… It would have been nice if it was closer to home but, all in all everything else went smooth.
Thank you Mark for being so helpful !

The location is great. That is about the only thing that I can say that is positive. The employees are some what professional depending on the day and who you get. They rarely answer the phone (I have been in the office on numerous occasions where the phone rings and they look at the phone but do not answer) If your waiting for a package or mail make sure you do not need it right away, they sometime close the office in the middle of the day at random, claiming to show a unit but when I have been there I have seen them go on an errand to visit the Ralphs, Staples and other businesses near by. And if you think that calling management helps, it doesn’t. They make no attempt to correct the issues. So my recommendation, there are cleaner more professional places near this one.