Public Storage

If you are a pharma rep looking for storage space, move along… this is NOT the place for that. Despite the fact that they’ll assure you «tons» of other reps have product shipped there and they will sign for packages, this is a blatant lie. The only way they will sign is if the delivery driver is nice enough to voluntarily walk your delivery all the way to your unit and lock it up for you. Otherwise, they will refuse shipment and all your samples and marketing materials will be returned to sender. Now riddle me this: how many Fed Ex drivers do you know who just LOVE their jobs and are paid well enough to actually volunteer out of the goodness of their hearts to do something that was not a direct, basic requirement of their job? Spoiler alert: NONE. Alternately, can you sign something releasing Public Storage from liability so if, in fact, the inevitable occurs and Lazy Fed Ex Driver refuses to walk your packages to your unit, Public Storage can be released from liability and free to hold your packages for an hour or two until you get there? Nope, they won’t do that, either, because (reading from canned answer) «it is against Public Storage’s Policy»). It would have been nice if they had been honest and upfront when I had SPECIFICALLY ASKED before getting the unit. Now I have to move everything to a new facility.
**they tried to add-​on TONS of overpriced cardboard boxes and moving supplies on me, despite the fact that I told them repeatedly, «no I am not moving and, no, I do not need boxes. No, no, no. No.» Bless her heart, I’m pretty sure they must have been having some kind of sales contest, but I could not help but feel like I was on a used car lot.

This is one of the best locations I have been to. The entire staff is courteous, and attentive. Daniel is all ways willing to help. This location is very clean and has very easy access.

Daniel and Delores were amazing. They were informative, speedy, helpful and courteous. I definitely recommend them.

I just love this storage place. The people are very nice, good customer service .if you need a place to store you things this is the place.

BEWARE! The unit they give you will be smaller than the one you reserve. We reserved a specific sized unit because we had items that needed a certain length to fit (mattress etc.). But when we showed up the day of our move, the unit they gave us was at least two feet smaller in length. We had no choice but to move in as we had already paid for a moving van and did not have another day off work any time soon. They told us that they had a few bigger units but those were much more expensive. Of course they were. This is a really unethical business.
What is the point of making a reservation for the size of unit you need when you can’t rely on it? We assumed public storage would then lower the price to reflect the fact that we did not receive the unit we reserved, but instead received a much smaller unit. Not only did this not happen, the District Manager, Matt Levitt, made no attempt to rectify the situation or do anything to help. He even told us that he didn’t owe us an apology. On the public storage website, it says they want to ensure 100% customer satisfaction. That has not been the case here. From the false advertising on the size of the unit, to the way the manager handled things, It feels like public storage doesn’t care about customer service at all. Other reviewers seem to have had a similar experience. Lying to the customer is bad enough, but when you call to address the issue and the manager tells you he won’t do a thing to fix it. that is a whole new level of low. There are so many other storage companies in the Los Angeles area. We will be moving one of those.

Delores was extremely helpful and kind. Easy to sign up, process, and get out the door. Would highly recommend for anyone that needs to store items.
Thanks Delores!

I did not have a pleasant experience here at all. I had a late flight (wouldn’t be able to get there until after the office closed), but before I moved in one of the employees said that it would be fine for me to move my things out (gates close at 9 pm) and not be charged the extra day. She asked that I only call them as a reminder on the 1^st of the month to give them a heads-​up a few days before. However, when I called both the Pico location and their Customer Service number (to try to straighten things out), I was met with bureaucratic BS and terrible customer service. They went back on their word. It’s really not about the money, but more about the principal of being lied to when they told me that it would not be an issue. Why pay for an entire extra day when I had completely emptied my storage unit? It’s ridiculous. I will be taking my business elsewhere in the future and recommend that you do too.

Edwin, Daniel, and Yvonne have been nothing but awesome with their customer service. I had to downsize last minute from a larger unit to a smaller one and they didn’t hesitate to help even though it was 15 min till closing. Edwin and Daniel grabbed some carts real quick with me to grab the little stuff I had left to at least get the items to a new floor. It was a huge favor and saved me money cause each day I was being charged for the larger unit.
I highly recommend this location for all your storage needs.
JC

This public storage is so clean and the staff Edwin and Yvonne are so attentive. I recommend everyone to come it was a great experience!

Very nice and helpful, I definitely recommend this Storage.

I must say as a renter of 3 units, my patience at changing my payment option was wearing very thin…
I finally gave EDWIN a call at the Pico location, and he became management with a capital M~!
Answering my dilemma step by step…
What a great guy…
I see a raise in his future?

Very poor experience here. Locker was not as advertised, unhelpful and unresponsive regional management with statements that had me questioning their honesty (stating that they had left me messages when I had received none). I chose to forego my deposit and take my business elsewhere.

Self storage is not so much DIY as much as it is a service oriented business, and in the business of service the server is probably important. Otherwise you’ll just have to deal with a disgruntled gatekeeper every time something happens. Edwin and Caesar that work at public storage are both courteous and professional if you want storage near this area this is the place to go.

Received great customer service from Greg, Edwin and Cesar… The guys were able to help me meet my storage needs and helped me determine the packing/​storage materials that I would need; would definitely recommend this Public Storage location

When the same brand facility at other location raised online price than quoted to me (not their fault, my schedule of rental was not settled yet), I came across with this one. Edwin & Vernon, their nice employees helped me to set up everything, quickly and effectively and helpful and pleasant, not like the other phone appointment calls I encountered before met them, which I will explain the next why I gave it 3 stars.
Until the last moment I was signing the Lease, I was never mentioned before about the mandatory insurance attached with monthly rental in additionally, by the employees of the 3 locations I have scouted prior.
Back how I started, when I started to do research for Public Storage places on their website, I have read the size and price and availability, I have done my homework. Then I called the appointment reservation number, and the phone service was way toooooooo overwhelming, and overly «serviced» in my ear. They asked your every info (phone number, email address, what size, recommendation of storage size, written down the manager’s name & number, etc); it took me 15 – 20 minutes to finish a appointment for scouting. Then the specific facility manager called you to confirm the the time. If you couldn’t answer the call, they just kept to call you and text to you. I was worn out by the first phone appointment. When I called the second facility appointment #, I told the phone receptionist that I have gotten all of the info online, and I didn’t need any more detail nor gave my phone number to them, and would just want to make a simple appointment to see the space and I would show up by the appointed time. This lady on the phone then told me, if I didn’t give her my phone number, she wouldn’t make the appointment for me. That is right, this has reduce their 2 stars.
I understand their procedure, but some people may need their verbal services more, some people need less info feed. Can you set up different routine for phone appointment services between the people who prefer to do researches on their own and the people who want to listen their suggestion, and make a simplified appointment for the former, and more steps appointment for the latter? That’s all I shall suggest.

This PublicStorage is fully air conditioned while others are not. They offered really good price in comparison and when I reserved online I was shocked that within 10minutes I received a phone call from Vernon following up and asking if I needed anything or had any questions. They even let me see between 2 units I was debating on and I was able to lock in the price.
Best customer service I have had. Edwin and Vernon were top notch and accommodated me considering it was the Thanksgiving holiday and they loaned me a small cart so I could move in while they were closed.
Totally recommend this storage and the staff. I’ve heard issues with other places but this one was a seamless transition for me.
Also, nice and clean inside and well maintained.

Regina and the team at this location were great to work with, through opening, our tenure and closing the unit. Always cracking a joke or two, and very helpful. Cannot fault the team at all. Great service.
4 stars because the elevator always seemed to close way to fast, which when loading was frustrating. Having to dial and redial codes for access became a little tiresome, also.

Customer service over the phone from Dominique was terrific! The reason is 4 instead of 5 stars is because it was so freaking expensive compared to what it said on line. It quoted $ 80 on line and $ 157 over the phone. What gives?

I am very glad I chose to get my storage unit at this location. They had the very best customer service any customer could ask for when interacting with ANY type of business! & this was all because of the kindness and enthusiasm that the Property Manager EDWIN showed to me when I made my reservation! Not only did he suggest the right size unit for me, but he also called about 15min before closing when he saw I didn’t show up yet to get my unit, just to make sure I didnt lose track of time (which n fact I did!!) I pleaded for him to wait for me to get there.before.closing or else id have no where to put my belongings since it was my last day at my apartment. Not only did he patiently wait for me to arrive when I was 5min late after closing, but he didn’t make me feel rushed in any way and still made sure we walk to see my unit 2 see if was big enough even tho it was all way on 4^th floor, & made sure I could do the gate code properly! It was extremely refreshing to deal with someone that truly loves their job and gives 100% even after closing time! Thanks Erwin! Will spread the word!
Mercedez Speaker

I went with a friend to Public Storage so she can sign the lease for the unit and that’s when I met Regina. Apparently, my friend had spoken to her on the phone earlier and when we met her, she was very positive and very helpful. Her customer service was superb! I’m not renting a unit, but if I was, I’d come to this location because of Regina!