Verizon

I made an appointment over the phone with this store for 11 am with the impression that they are holding an s7 edge for me. I walked in just before 11 am, wasn’t greeted by anyone, and noticed 30 minutes later that someone was checking people in that walked in before me. I asked a rep about my appointment and he mentioned he would check the appointments. 10 minutes pass and I asked why nobody has checked me in despite several representatives taking notice with me, me asking how long the wait is and being ignored and passed over by the representatives. After they finally found a rep to talk to me, and all the details worked out to switch over two numbers from at&t to verizon, they tell me they no longer have the edge I was promised, and would have to get an s7 or wait a week and a half to procure an edge via mail. They had already cancelled my at&t service and left me without an option. They promised I would get the rebate for the bogo offer on the s7 within 8 – 10 weeks from submitting my rebate form. it has now been 12 weeks, and customer service is telling me it could be another 3 weeks to 6 months before anything is processed. The rep in store (giddeon) switched the phone numbers around in the phones, and listed my address as somewhere in ilinois. Such a joke! This has been by far my worst experience with any phone company to date. I would never recommend them at all.

Made the mistake of coming to this location. A bunch of people ahead of me and the employees are just chatting away.

Just got off the phone with one of their in store reps. I could tell he was annoyed by my call and was very short and not helpful.

This story is always busy but they are by far the best in customer service. They are always kind and knowledgeable. Our rep was amazing!!! I’ll only work with this store

Be careful when you buy extra services from VZW. Sale Reps work on commission and they would often omit information or even lie to you to get the most commission out our your transaction. I recently went to the store to upgrade my phone and left the store with a landline too! This is because the sales rep. made it seen that I needed the landline ($ 20) to be able to have 1000 shared global minutes (another $ 20) with my lines and the landline. I had a feeling I was taken advantaged of so I called cust. service over the phone. I was correct!!! I DID NOT need the landline! So I returned it just in time to not be locked in a two year contract. I also saved myself $ 20 extra a month for a landline I do not need. BE CAREFUL!

Do not go here. The old layout was WAY better, the remodel of this location was one of the worst things they could have done. The center island makes an obstruction that is difficult to see employees and customers, and the general layout lacked forethought.
I tried expressing my concerns/​giving feedback with the multitude of changes that have taken place at this location, and the manager threatened to throw-​me-​out. I was shocked! In the past 10 years I have gone to this location, I have never been treated that way. I figured out why, I was too close to the customers around me, and they were all listening in, I couldn’t tell because my back was to them; I wasn’t even talking that loud.
The impression I get when you go to the «new Verizon» is to: shut up, do what you are told, and pay whatever we tell you that you need to pay.
Awards that this location should receive, are:
* High turn-​over
* High pressure tactics
* Poor customer service
* Poor store layout
* Inadequate management
I stopped going to the stores all together, i call *611 from my phone and talk to customer service. Customer service ALWAYS takes care of me, and they’ll mail new phones to you, you don’t even need to leave your house (or apartment). Give it a try, you’ll be surprised at how well they take care of you.
If you use Apple products, save yourself the trouble and go to the Apple Store.

Probably the worst verizon store. Employees have no appreciation for customers. You wait forever. They act like you don’t even exist. There’s always «let me ask my manager» type of thing. Never straight to the point. I had to come here twice, wait in line forever to fix a problem that was their employees fault. It truly has worst customer service ever. Their service for phones is good but the way they communicate with customers is horrible.

We have moved on to *Sprint* … Although Verizon has good cell phone service, they have no customer service which I can not support with my hard earned money… *Sprint* has so far created a positive service culture but I have realized from Verizon that companies like this do not respect or need long term customers… Very sad…

Stopped by to check the status on my 2 year contract because I’m wanting to upgrade my phone.
It turns out im eligible for an upgrade one day after the phone I want goes OFF sale for 50% off. Verizon said they couldn’t do anything for me and also couldn’t price match another store that does have a sale when I’m eligible. So much for rewarding a customer of 15 loyal years.
They recently remodeled this location. The whole layout is completely different. I like the old layout better, this new floor plan makes it harder to walk around and browse the store.
I like how you can check in when you arrive to put yourself in line for an employee to help you. I was slightly irritated that when I checked in I was told it would be about a 5 minute wait but actually ended up waiting 20 to 30 minutes.

Saturday morning and there’s A LOT of people in this store, making it look like a zoo. I am greeted by the customer service agent at the door who asks my name and what I need. He puts my name on his log-​in computer and tells me there is going to be about a fifteen minute wait, but feel free to browse the store and they’ll call my name. I liked this set-​up. Instead of having to stand in line, I was able to browse about the store and look at all the gadgets. I don’t know how long the wait actually was, but I didn’t feel it was very long at all. As soon as my name was called, I was able to conduct my business in a very fast manner and was out the door. Would recommend this location to anyone, but if you’re in a hurry — you may wish to arrive here on a day other than Saturday.