Bridlewood Villas

After promising my folks that they could move in to their new home before Thanksgiving my parents cheerfully sold their home and began to move out. They were out by Thanksgiving. They trusted that Bridlewood was telling them the truth. (Handshake no contract). Not so. Marion at Bridlewood then told them that the move-​in date had been pushed back to sometime before Christmas. So we all cheerfully had Thanksgiving dinner in their small, expensive hotel room, haha won’t we remember this forever… Then the date was pushed back to Christmas.
My husband and I live in a very small home with no extra bedrooms, otherwise my parents could have moved in here. Plus my parents have two cats and we have a big dog and a gerbil so… That would be a mess! Anyway, then the Christmas the date was moved back two more weeks. New Years, two more weeks back and so forth. January 22? Pushed back again. Bridlewood just keeps pushing the dates back over and over! It is now January 19^th of 2015 and my parents are STILL living in that expensive hotel with NO definite move-​in date!!! Maybe in a few weeks we will hear from Marian for a new push back date. I’m hoping for Valentine’s day.
On the bright side, the place is looking much nicer. We really like it. We check on it several times a week. We have to work very hard, calling everyday, reminding contractors by name about things like the chandelier (which they mixed up), the counter tops etc. etc. etc. Still, they make many mistakes. We are getting different versions of stories from Marion. First the hardware for the cabinets was not included, then she changed her mind and said it was included, then changed again to say it was partially included. She said they will install it, then no you need to install, we can just never count on what she says!
I realize contractors have troubles with dates, but this a nightmare! Also they installed the wrong toilets (cheaper ones instead of what they paid for). Kudos to my awesome 80 year old parents who remain so cheerful and optimistic through all of this! Maybe one day they will actually be allowed to move in to the home beautiful they have already purchased! The hotel bill is astonishing and none of us were prepared for it! It would be nice if Bridlewood would at least offer partial compensation for their negligence.
Anyway, just a huge «Caveat emptor» regarding this whole Bridlewood Senior Living sham as far as move in dates and promises. Get everything it in writing and stay on the ball. Some people live there and love it but I think they are suffering from mismanagement. Three months past the projected move it date with so many mistakes is not acceptable. The whole thing has been ridiculously frustrating!!! Thanks for reading!