VCA TLC Animal Hospital

My labrador, Mimi had developed cancer, and the vets were incredibly patient, kind and loving. You can tell they love what they do.
The cancer had grown so much and the pain she was experiencing was beginning to be unbearable and we decided to put her down. We scheduled this with one of their receptionist, China who was just incredible. She was very caring and sympathetic.
However I do have a very serious complain. This entire situation was hard to deal with as it is. And our dog was already under so much pain. We had to carry her off the car. The nurse had to take her to the back to place the catheter and then bring her back to the room with us. He did not pick her up gently nor the way all other nurses had before. We had communicated with him that she had cancer and that he had to be careful to pick her up with out holding her front left arm. He picked her up the way a small child picks up a dog. Squeezing on her from legs and around her waste while her hind legs dangled in the air while she tried to get free. She howled in pain and we could not believe he handled her with such little care. and it seems like this did not phase him. I hate that my dog’s last moments were with such distress and pain. the whole point of this was for her to no longer feel pain. He could have handled her more humanley. I can only imagine how scared she was in her last moments.
I was glad when the Vet came in and I was able to hold her. (in a way that didn’t cause her pain or to howl in pain). The vet actually helped us thought the process and explained the steps. He allowed us time to tell her our goodbye before she completely fell asleep. He was kind and professional.
If it were not for the mistreatment of Mimi this place would have five stars from me. But seeing the lack of compassion from the nurse was heartbreaking.
I thank China for providing us with an individual cremation option.
Over all I cannot get Mimi’s howling cries out of my head. Pain that could have been easily avoided if the nurse did not rush. He was cold. Even when he brought her back, Mimi laid down in the position that was the most comfortable for her an he was so adamant of re adjusting her. You could here her continue to whine in pain every time he kept tried to readjust. Her we told him to leave her as is and he still want to re adjust her flat.

We used to take our little Chihuahua to the VCA Wilshire in Santa Monica, but we moved a few miles inland and decided to make the switch. We took our dog in for her annual checkup and Dr. Tubby examined her. Both he and the girls working at the front desk couldn’t have been nicer! He carefully examined her, gave us some care tips and cared enough to test her for a virus it kind of sounded like she had (but thankfully she didn’t). We feel like our furry child is in extremely good hands at VCA TLC and consider it her new vet!

My 11 week old cavalier puppy came into the clinic very sick. She was not responsive, had dilated pupils and was having convulsions. Dr. Wendt immediately diagnosed Lola and was able to give me all the necessary information about her current state and prognosis without even performing a blood panel. I am forever grateful to the kind staff and Dr. Wendt for helping Lola and I in this moment of crisis. I give my highest marks and referral to Dr. Wendt and the staff at this clinic. Thank you!

I’m giving this place two stars because of the warm, supportive staff and assistants. The doctor I brought my cat to, Dr. Feldman, was late to my appointment with him. I was the doctor’s first appointment of the day and he was half an hour late. After giving my cat a quick exam, he told me the problem was neurological and ran off because he was late for his next appointment. I never saw him again.
After my cat died, (at a different hospital) I got a call from Dr. Feldman’s assistant, Eric, checking on how my cat was doing. When I told him my cat had died, Eric was very sympathetic and sweet. I never got a call from Dr. Feldman.
I don’t blame the doctor for my cat’s death. There was really nothing that could have been done for my cat’s type of encephalitis. However, I DO blame this doctor for his lack of human kindness, understanding, and empathy. Those are three basic components you would wish for in a vet, and Dr. Feldman has none of them.

Kind, compassionate and expert.

My lil chihuahua, Charlie, decided to eat a big ass short rib bone. By the following morning, he was vomiting and looked damn near lifeless. I’d been to VCA hospital about a year ago when a dog attacked Charlie and remember Dr. Tubby being great so I decided to bring Charlie in to see him again.
Within minutes of arriving, Dr. Tubby called Charlie and I into the exam room. On physical exam, Charlie didn’t appear to be in pain when his belly was palpated so I thought it would be safe to hold off on X-​RAYS for the time being. We headed back home with a couple meds for his stomach and the instruction to call if Charlie continues vomiting.
Once I got home, Charlie immediately started vomiting. I called Dr. Tubby and he thought it would be best to bring him back and get X-​RAYS to see exactly what was going on.
As you can see from the pic, Charlie had a horrible obstruction. Dr. Tubby spoke with the radiologist and more likely than not, Charlie would need surgery.
Charlie is basically my son, only in dog form. So hearing he may need surgery was devastating to say the least. Dr. Tubby’s plan was to give Charlie IV fluids to rehydrate him and a laxative… if things started to move along in his colon, we could hold off on surgery.
I headed home, crying like a baby the entire way, waiting to hear from Dr. Tubby. He called a couple hours later with the good news that on X-​ray, things had started to move and Charlie wouldn’t need surgery! They would keep him overnight and continue to hydrate him and give enemas so he would pass the bone fragments.
After a completely restless night, the following morning at 7:30am, I received a call from Dr. Wendt. She went over how Charlie had done overnight, the progress he’d made and the plan for the day. She answered every question I had and really put my mind at ease. Mid afternoon I received another call from Dr. Wendt giving me a status update on Charlie and the good news that we’d be able to take him home that evening!
Fast forward several days… Charlie is back to his old self… King of the house, running shit.
Sunday, 5 days after Charlie came home, I received texts from Dr. Wendt and Dr. Tubby asking how Charlie was doing. How heartwarming is that?
Seriously guys, VCA is the shit. From the girls at the front desk to all the vets… they all are so compassionate and have an honest love for animals. I would give them 6 stars if I could.
To everyone at VCA, thank you all again for taking such good care of my lil man. You all are the absolute best!

I have been taking my dogs here for the past 6 years. They are always very professional and polite but are extremely expensive. One of my dogs do claws broke again and I didn’t want to pay another $ 250 for a bandaid so I researched other low cost vets in the area. I was mortified to read the reviews of these other vets. People brought their dogs in for a limp and they wound up dying or wound up blind. Though TLC is extremely expensive you don’t see any reviews of this nature and they are more concerned with the pets well being than the money. I assume their prices are reflective upon the high rent in the area but either way I am giving them 4 stars for always taking care of my babies. I decided at the end of the day I would rather pay more and have peace of mind that my babies are in good hands. You get what you pay for I guess. Truly was sad and scary to read other reviews on other vets.

After almost 11 years on this planet and my dog has been to his fair share of vets and groomers. Most often when we arrive he is shaking, barking and is generally unhappy/​anxious.
No so at VCA. He is calm cool and collected (a rare occasion for an older 8lb yorkie).
Dr. Tubby is amazing! He’s so gentle, understanding and gives great guidance/​support. I would recommend him to anyone with a beloved pet. I trust him and feel like my little guy is so safe with him and the entire staff.
Also a great emergency facility, kind, fast and efficient.

Who: Dr. Lindsey Wendt and staff
What: Yorkie hit by car and taken to emergency clinic
Reasons for 5 Star review:
–I called VCA TLC who recommended that I book an appt. as opposed to walking-​in in order to save me money (the appt. was for about 30 minutes later which was fine as it would take me a bit of time to get there with LA traffic)
–I was seen promptly and the staff was courteous and professional. They handled my pet sensitively.
–The Dr. was very kind, professional and well spoken. She understood my financial concerns as I obviously wasn’t prepared for this situation. Dr. presented a price break down of each treatment AFTER her evaluation of my dog and BEFORE giving any treatment so that I’d know what to expect and be able decide the depth of treatment I was able to afford.
–I was not up sold on any treatments and spent the amount I was hoping to. I know these types of pet emergencies can get very expensive because of meds, x-​rays, etc.
–My pup is healing well and getting back to her peppy self. Dr. contacted me a week later just to see how my pet was doing and to make sure that she was healing well.
Thank you VCA TLC and Dr. Wendt for what could have been a very EXPENSIVE and TRAUMATIC accident into a manageable less stressful situation!

This place was a little more expensive than another hospital I called — but not unreasonable, especially for the location. Their exam was 70 $ as opposed to 50 $, that another place was charging, but the other place also wasnt able to see me right away and it was an emergency. I imagine all other pricing follows that same scale — would have been nice if my bill was 100 $ cheaper but for how rarely I go to the animal hospital it was worth it getting honest, fast and accurate treatment. The doctor was great, Dr. Heibert — really knew his stuff. I’m picky about alot of things — and found no scams or problems here, I actually requested to have more done. They did not seem to be all about money to me. Just a standard quality vet hospital. will be returning.

I love this place!
They really helped me and Khepri kitty in her old age. She had an amazing long life thanks to the Dr’s at VCA TLC. Dr Chapman is so caring. She would listen to all my questions and help me understand what and why certain treatments were the best for my senior kitty. Dr Chapman even took the time to talk to me directly on the phone while my husband and kitty were there at the office and I was out of town so that I could be updated and ask any questions.
We had a few times where we visited for emergencies at night that staff and vet on call were all amazing and caring.
Thank you VCA TLC!

Sadly, my little boy passed away. It was heartbreaking losing my dog, but the service and quality I received here was outstanding. They made a very difficult time as pleasant as possible. I walked in holding my dog, I knew this was the end for him. The receptionist immediately had someone come out and bring him back to the examination room. I’m heartbroken, but the worst is behind me and this hospital really took care of us.

I just want to share my experience with
Dr. Mark Hiebert and his medical team, I took my 13 years old Shih Tzu for an emergency consultation after finding her in a blood bath last Monday morning and from the moment I got there they just showed me there love and compassion toward my companion, they took a very good care of her that day and even after the consultation there followed up with me asking me how she was doing!!! If u or anyone u know love there companion that is the place to take them for care … Over there animal love/​care come before money… I recommend Dr. Mark Hiebert !!!

I had a really crappy Xmas. Little did I know this was a literal omen for the day’s misery. Once I saw some blood in my pooch’s diarrhea, I made some frantic phone calls searching for a vet open on Xmas day without a 3+ hour wait.
It’s clean and organized. I was surprised with the amount of staff working on the holiday. They offered to clean up the lobby mess my pooch laid. But I was prepared and cleaned it up. Having a well stocked restroom in the lobby was nice to wash up afterwards.
Dr. Mark Hiebert had a calm, reassuring, and confident demeanor. He didn’t think the infection was serious and sent us off with some antibiotics and good advice (let him eat, and don’t let him dehydrate) He followed up via text afterwards and the test results came back negative for parasites.
I suppose it was on the pricey side? ($ 125 visit + ~$ 70ish stool test + ~$ 25 pills) It’s still cheaper than my urgent care food poisoning sessions though.
My pooch bounced back quickly, my life not so much. Sorry no photos — and would you really want to see the crap anyhow?

They warn you about vets/​hospitals that care more for the money than the health and well being of the dog. This is a place is a prime example. My dog has been in good health aside from the recent vomiting and we received a bill over $ 1000 for treatments and what seemed like an OVERDOSE of antibiotics and exams. Could be protocol but it was beyond reasonable and way too forward.
The next day I went to another vet and everything cost me $ 400.
Be smart and do your research beforehand.

I had such a pleasant experience at this place! My cats eye had been watering so I decided to take him in to the vet to get it checked incase it was an infection.
However, I was very hesitant because vets are notorious for pushing extra tests and exams. Especially since my cat is older, I was worried that I would end up testing for all sorts of things and walk away with a huge bill.
When I called in the morning of the appt, the receptionist at the front desk was so sweet! They kindly let me know the general checkup would be $ 70 and made an appt for me that day!
When I came in, they had me in and out within 1 hour! Dr. Chiang was so sweet and so helpful. She was very patient and suggested that I keep an eye out for certain symptoms but didn’t push for extra blood work or tests.
When the check up was finished, I went to check out with another very sweet receptionist and she notified me that they didn’t charge me for the visit so I walked out of there with a charge of $ 16 just for the eye drops!
I am so pleased with my experience here and I absolutely loved the staff and Dr. Chiang. I will be bringing my cats here from now on and highly recommend them.

I’ve been coming here since I left the VCA on Robertson (for being the worst) and after a couple years of experience with VCA TLC, I can honestly say this is a decent, honest, caring vet clinic.
I’ve had multiple experiences with Dr. Chang who is a rising star and several visits with other doctors who were available when she wasn’t. All are capable and kind.
The front desk staff is upbeat and friendly in addition to being empathetic and warm when families are struggling with sick pets.
They often have little rescue kitties in a cage where you wait which is a nice distraction from your waiting time and the fact that vet visits aren’t cheap (unless you’re allergic to cats, then consider yourself warned).
The vet techs are also all pretty great and the location can’t be beat if you live in West Hollywood or up in the hills. Parking is easy, they have their own lot.
I can’t say I’ve had a perfect record with them, because there have been times when I diagnosed something in my dog that my doctor didn’t, only to come back and have them later diagnose it once it had gotten worse and was now more apparent to them. Ultimately we healed. And by we I mean my dog. (And me, emotionally.)

I love VCA TLC!
My first experience here was very sad as my four year old cat George died from unexpected heart failure. For such a difficult experience, the staff and vets were incredibly compassionate and helpful. After George was euthanized, I received a handwritten note of sympathy from my vet, Dr. Tubby, and the staff. I was so touched by this personal gesture.
I immediately brought my new kitten, Eloise, to VCA TLC for her check-​up. Dr. Tubby is now her vet, and I can’t recommend him highly enough! Over the first few weeks of her life, I called VCA TLC a number of times with questions, and they provided me with lots of information, syringes when she was weaning, and even a few cans of kitten food when I was having trouble getting her to eat solid food! I love this place, and refer all my friends here.

The best service I have ever received at a veterinary office. Honest, patient, kind, sincere and affordable. I’m not an easy person to please when it comes to my little dogs… I would give Dr. Chiang a million stars if I could :)

This place is a rip-​off.
First of all, I decided to bring my dog in as a walk-​in since he’s been having diarrhea. I brought the coupon for the free visit and the nurse at the front said the coupon would apply — awesome. At the end of the visit, the vet proposed a whole bunch of tests with the price tag of $ 800! It wasn’t until I asked how necessary all the tests were that she aired we could try presumptive treatment first and save the $$$ tests for later.
I go to pay, and now I’m told by the lady at the front desk that the coupon DOES NOT apply, since technically a walk-​in counts as an emergency visit. In the end I paid over $ 350 for a visit that was supposed to be free, a stool test, some fluids, and some antibiotics. I guess I learned my lesson — there’s no such thing as a free vet visit…