Public Storage

WOW!!!
I Must admit that MEGAN, who helped me get my storage unit, was just… FANTASTIC!!!
She assisted me every step of the way with her outgoing, professional attitude. Megan REALLY does her job as she made sure everything I needed was in prompt and correct order.
It is quite refreshing to see and work with someone like Megan who really understands customer service in the way it should be represented… professional and personable.
In closing, I am looking forward to becoming a satisfied customer; as long as there are people like Megan who continually ensures GREAT customer service!!!
Respectfully,
Mr. Charles M. Powers

Megan is fantastic! She’s always willing to assist me in any questions are with any problem I might encounter. Megan is a consummate professional. A true customer service representative. Kudos to Megan!

Even though the storage unit dimensions weren’t quite what they said they were on-​line and too small for what I needed, Annie was beyond helpful and immediately started checking other PS’s in the area to find a unit that would work for me. She was professional, friendly and went out of her way to help me, and ended up finding me a bigger unit for about the same price at another nearby PS. Kudos to Annie! Thanks for all your help! Give that girl a raise! ;)

I wish I didn’t have to give it a star. This place is awful. I reserved a «small room» unit online and they called me everyday for two weeks to confirm it. Each time the same conversation was had
–They had me down for a locker unit, I corrected them.
–Stop calling me.
I called the day before to verify their hours and let them know I’ll be moving my things in later in the day. I asked if I can move in at 5:30 since they close at 6 or should I postpone a day. They said it would be no problem. I arrive the guy spends more time telling me how long the paper work would take than giving me actual service. He shows me the Locker that is near the ceiling and requires portable stairs. I went through the process of my confirmation and correcting the wrong unit and ended up paying almost double what I was originally quoted. Avoid, you’ll save yourself money and a headache. Magellan storage in Downtown Los Angeles was half the price, for the correct unit, and had a much better facility and staff.

After an incredibly stressful day of moving, I arrived at PS to be greeted by Maria and Tarcila. They helped me fill out my paperwork incredibly quickly — I reserved my unit online days prior. It was a special for $ 188 10×10 — the cheapest I could find in the area.
Once I completed my paperwork I was guided to my unit and given a tour of the facilities with Ashley — she was my favorite. Ashley gave me an incredibly detailed tour and showed me how to use the elevator to help my movers finish up as quickly as possible. She took me back to the office to complete my unit lease in less than 10 minutes. She also made the process incredibly fun because she made me laugh a lot.
All in all, I had a great experience at PS. And am looking forward to running into Ashley again when I come back to get my stuff.

Maria was very helpful and professional. She was very sweet and made the entire process very simple.

Maria, Brandi and Ashley, this team is so helpful, and cooperative, as a (tenant) there I can feel the difference between there way to run the facility and the previous manager, these ladies help me a lot in receiving some shipment coming to me and I called them tell them I’m away and if they can sign for me and they did that, the storage facility itself, you can tell its more (cleaner) and I saw them couple times running the security check walk inside the whole building, which is really feel its GREAT thing, you feel more secure about what you have there. Ladies I wish you all the best in your carrier life

Stay away! Poor customer service. There is not even a small trash can to throw away a soda. The facility has 2 elevators one which never works. It has a sign stating temporarily out of service. It has never worked the entire time I have had my unit here. They only sale locks that have keys and if you lose a key it takes 48 hours for the regional manager to get in contact with you. The other storage places I have rented from before one can cut a lock off the same day and they normally sale locks with combinations.

Great customer service the ladies were really nice to me they got me in and out in this place was very reasonable

I came in this location a few days ago and i just have to say maria and brandi
where awesome sufficient girls they got me out in minutes. this is the place i would
continue to do business thank you! girls:)

My first time renting a storage unit and Taraila and Cynthia were amazing and made my experience easy and unstressed. Highly recommend this location and the staff!!!

I came In last week to rent a storage. I was surprise with the customer care that manager Maria gave me very rude and unprofessional when asked for different pricing units she was inpatient and i felt that she was rushing me to decide. I for sure will not b coming back to this location or any public storage location since I feel I will get the same treatment. Avoid this location unless you want to be treated with rudeness…

This place is a disaster. They keep hitting you with unwarned charges. What the local storage unit office says you owe is different than what the corporate mailings say you owe.
And worse, there are meth addicts who rent the cheaper units and live in them during the day (it’s closed after about 6:30 p.m.) Quite dangerous.
Avoid at all costs!

I visited this location today to help a friend find the best storage place while her floors were being done. Jossely was amazingly great and helpful. We felt this was the best place to store her beloved furniture.

I’ve been with public storage for almost twenty years now. Recently, I’ve been trying to scale things down, so I had to get another smaller unit. I spoke to Refugio and Rene, they made the transition seamless as always, I’ve had the pleasure of dealing with these two gentleman, as well as the rest of the staff for a number of years now, and have nothing but praise for them. They are all very courteous and professional, and will do whatever they can, to make your storage experience as pleasant, and less stressful, as at all posible. I would highly recommend this facility to anyone looking to make a move, or simply needing more space to store things.

La Rome was so helpful. I wanted to buy boxes and tape for moving. I called the location first and he gave me all the information I needed to know. When I arrived he showed me all the options, gave me pros and cons to each so that I could make an informed decision. I ended up purchasing a great set of boxes that fit exactly what I needed. La Rome was cordial and friendly. He made me feel so comfortable. He even carried my box set to the car and packed it for me. Great service! I highly recommend working with La Rome at Public Storage on Santa Monica in West Hollywood.

These guys are so bad and unhelpful
One of the worst experiences I have had. I wanted to shift a house load of stuff into a big unit. They had no where to unload and just didn’t care. They did say they had a loading bay but couldn’t be sure it was available.
My movers are costing $ 250 an hour I don’t think I want to keep driving around the block to find somewhere to unload.
I only found this out after signing up (silly me) and they wouldn’t refund my money. The staff are angry, disinterested and just generally unhelpful and unpleasant.
Avoid at all costs

I had a terrible experience with this Public Storage facility.
On a recent Friday I came to the facility minutes after 6:00am (they open at 6:00am). I drove into the facility and used the elevator to get to the floor where our unit was. After walking across the hallway, I found that somebody broke into our unit. There were holes in the door and the wall adjacent to the lock, and the look was pried open. All our stuff was on the hallway. I called the police at 6:05am. The police found the burglar’s tools and suggested that I must have surprised him.
It took the facility manager until 9:30 to show up, although I called the alarm company and reported the break-​in. He told me that everything was okay when they closed the facility on Thursday night (6:00pm). Looking at the access protocol he said that nobody had access to the floor before me. Still the burglar had ample time to go through every box in our unit. The value of the stolen items was about $ 5000.
There are 2 possible explanations:
–They facility manager didn’t do a walk-​through before closing and the break-​in happened on Thursday giving the burglar enough time.
–There are people overnight in this facility
And in fact, I saw cars parked in the facility in the morning at my arrival. I also thought that somebody was on my floor. Management said that some employees and their friends are parking their cars in the facility (which apparently is not a safety issue).
The worst at the end: I still had to pay for a full month although I moved my stuff out at the same day. Regional management said that they are not responsible for burglary and stolen items, therefore I would have to pay for the month.

I’ve had issues at this facility

Unfortunately I’m out of town for quite a while and cannot move my household’s worth of items, so am stuck with this company — but I give PUBLIC STORAGE as a whole a super THUMBS DOWN.
The location is ok, my unit is ok, the staff are fine, but what I just experienced, I’d like to at least warn others:
After only 5 months, and without receiving notice my rent was increased by almost 25%! I have a large unit, so this is significant.
I tried to talk to the location staff, who said they couldn’t do anything about it. They referred me to corporate who not only said the same thing, defended the rent increase. Apparently it’s in the «fine print» that an increase at their discretion can happen anytime, even thoughI started the unit on a special rate that was offered on the website.
If given a choice, in the future, I would never use PUBLIC STORAGE again. And would recommend if you can find another place, with hopefully better customer service and policies, do as well.