Public Storage

KEITH & MEGAN give FIRST CLASS customer service. They are the ones to go to when you need assistance. Friendly, professional, courteous… I can’t say enough awesome things about them! I would’ve have walked out & not rented from this facility if it weren’t for them. The day I went to load up my storage unit I received absolutely disgusting & amazingly rude service from Annie. She should be fired (something which I wouldn’t ever say about employees, but in this case… YES). So if you go when she’s there, walk out & go another day when she’s not around. She was EXTREMELY rude, unhelpful, & yelled at not only myself, but every other customer that came in close to closing. She failed to tell me to enter in my code to access the elevator so we missed the cut off time because they automatically shut off at 10 minutes prior to closing time. I was in the elevator & packed by 4:45PM. We would’ve made it if it weren’t for her lack of customer service & appalling behavior. I went back on a day when Megan & Keith were there. Again, they offered perfect assistance. You should hire more employees like them & fire Annie. Otherwise, my experience there was great. The units are clean & I feel confident my items are safe.

Annie and Keith were very helpful! So nice and informative. They deserve a promotion or a bonus!
Keep it up

Brenda was amazing! I rented a Buddy Truck so I was on the clock. It’s like Über for moving in case you don’t know. They charge per minute. She made sure I got an easily accessible space and went beyond to make sure I was in and out of there quickly! Ask for her by name. Thanks again Brenda!

There are few times in my life when I can say that the customer service at an establishment was blessed by Jesus himself. Andre and Brenda at the Public Storage on santa monica, Exceeded any and All expectations that I held, regarding Great Customer service. I dont know if I signed my 1^st born child’s life away. BUT I dont care!!! When I looked into Brenda and Andre’s Eyes. I realized that every Issue that May arise in my life is already taken care of. And all from renting a storage Unit!
God Bless you Andre and Brenda!!!

So far great service while checking in. Keith was super nice and helped me with all my questions as well as keeping it speedy which seemed impossible with all that paperwork. I recommend this location.

I received a call from the manager of this location immediately after this review. He was very nice and very understanding. I was so happy that he called and acted like he cared about my unfortunate experience. He stated that he typically will ask the employees to stay open a little after close, to accommodate anyone running late. He asked about my expenses I incurred because of this inconvenience and acted like he would be more than happy to do what it takes to rectify my unhappiness. He said he was going to talk to his boss and give me a call back immediately. This was about…3 weeks ago? I haven’t heard from him. I called him back and left him a message, and even spoke to one of the employees at the storage unit. Never heard a word. Every visit with the staff since the first one has been much better, but let’s just say I’m extremely happy I have my stuff out of this unit and do not have to deal with this place anymore.

I’m not crazy about this Public Storage for a lot of reasons. BUT, I have to say that Annie handled a problem in 15 minutes that no one including the area manager and several employees were unable to take care of in 60 days!!!
Other than that, she maintained her cool and was pleasant throughout — -even though I wasn’t!!!

Great service Greg & Cesar were fantastic helpful patient & knowledgeable. It’s a secured facility and was recommended by the Willoughby location.
Big storefront for moving products too

The whole staff at this location gives a great service. I like how no matter who is working in the office I always get greeted when I walk in. I’ve never had any issues with my storage. And they’re dog friendly too.

BEWARE BEWARE BEWARE
We have three large units at this facility and pay top dollar. We received a call telling us our biggest unit had it’s locks cut off and we need to come immediately. We arrived to find our unit ransacked. Boxes opened and items all over the floor etc. They had a video of the break in but refused to let us see it. They made us put a new lock on the unit. They also told us to contact the police. The detective was well aware of the break in and told us that the break in occured over 5 days ago which means our biggest unit was left unlocked for 5 days before they notified us. The detective also told us that the facility has refused to cooperate with them and would not let them review the video of the break in. He told us that we would have to file a very very detailed report on what was taken in order to obtain anything. I guess the extra payment each month for insurance has now turned out to be a total farce. We now have to go thru 300 boxes to try and figure out what was taken. I’m sure they’ll ask for photos as well. Gee, how many of us photograph everything we put in a box that goes into storage? The detective told us we should sue them for the cost of getting our stuff out of the 3 units and into a new facility. Well, good luck with that. Yeah, they’re real nice when you first sign up but once the crap hits the fan they WILL NOT GET INVOLVED AT ALL. You will be on your own with ZERO recourse. They won’t even work with the police. Go somewhere else. You’d be a fool to leave anything at this place. We had to find out from the cop how many break-​ins have taken place at this facility. There have been MANY. When you ask these bastards any questions they stick to their little bullshit script about how they can’t give us any facts or info because of policy. I wouldn’t doubt it was an inside job This place is not secure AT ALL.

The staff at this Public Storage was good-​humored, friendly and helpful. The only real irritation was that I filled out something online called the Speedy Check-​In (or something similar). When I showed up, I had to fill out all the same information again by hand, and it was a time-​consuming process, when I really just wanted to sign a couple things, hand over a card and get it done. Also, while it makes sense to need to carry insurance, the way it came up felt like a hidden cost. These are clearly big-​picture company issues that I have a problem with and not the fault of the employees (Andrew led us through the process), so I only docked one star since I want it to reflect well on them. But in terms of company policy, they need to worry more about streamlining things for the customer and making the ACTUAL cost more transparent.

First time renting a unit a public storage and can’t say anything but great things about the staff there. They were super helpful and made checking in and closing out a cinch. I hate moving but they made it a lot more pleasurable!

Rude customer service. They are very expensive for what you get. And when they surprise you with a random rate increase, they have a standard script to explain themselves. See attached photo they have in office for their customer service reps.

Kasey & Joss were great in helping us find exactly the right size storage unit. I had actually rented a storage unit years ago from Kasey with Public Storage on the west side and she’s always been so friendly and helpful. We chose this Public Storage facility because it’s close to where we live, clean, easy access & available parking. I would highly recommend this location.

We have always had a great experience with this company, but last week I was blown away when the Public Storage team saved our office holiday party. An hour before the party, we realized that we had left some important items in storage. We rushed to the site, not knowing that the gate is locked and closed at 6pm. We arrived just after 6pm and when our code didn’t work– we went inside the office and were informed that they were closed. Even though they could have sent us away, Joss, Cynthia and Cesar worked together to escort us to our locker and helped us get our items and got us out of there in time to finish our party setup. They were super helpful and their customer service was amazing. Going above and beyond even in small ways like this is what puts companies above the rest.
Thanks again to Joss, Cynthia and Cesar!

Went in today to rent a unit and Megan was so helpful and was a complete pro! She made my experience amazing .It was quick and to the point. I also received 50% off my 1^st month! YAY! Thanks for all your help Megan :)

I love me some Public Storage at Santa Monica and Highland!
Kasey, Joyce, Nicole, & Caesar are easy to deal with and I love joking around with them, too! I mean seriously, if you can’t have fun with Public Storage, what CAN you have fun with?! Unfortunately, Kasey told me that I’m not allowed to keep any dead bodies, drugs, or weapons of any kind in the facility, so I went with the 10×10 unit instead of the 20×20. I told them to let me know if they ever start to allow that stuff because I could give them WAY more business than I already do right now… so I’m waiting for that. But in the meantime, the gang over there is great, and they’ll treat you right! Good times.

Kasey & the staff at this location couldn’t have been more helpful. Good team/​good people! Thanks!

Clean and orderly facility with a friendly and helpful staff, including Johnny, with whom I interacted most frequently.
This is the second time I’ve used this location. I recommend it and will go back.

Abysmal.
I work for a TV show and we needed a storage space to keep some of our office furniture before moving to another city to shoot on-​location. We called and asked the folks at this branch to send us a blank copy of the Rental Agreement — because it’s our network’s policy that before we can sign any sort of legal document, our legal department needs to see and approve it.
The guy refused — said «that’s just not the way it works here at Public Storage.» Offered no logical explanation as to why we couldn’t just read the rental agreement in advance instead of signing it on the day… wouldn’t let us speak with a manager… and after we politely asked him multiple times to put us in touch with someone who could actually help us, he just hung up.
I’m just surprised that any company in the modern age would think it good business practice to refuse to cooperate with, and even worse HANG UP on, potential customers. The company’s size keeps it afloat perhaps but I’m quite sure that their disastrous customer service practices will be the death of them eventually.