Grafton on Sunset

Let me just say this hotel has the worst policies when it comes to refunding false charges on someone’s credit cards. I went in on saturday night to their bar lounge. I had two drinks a rum and coke and a corona. I paid for my two drinks and left. However, when i got home i saw another charge for $ 130 dollars on my card from them.
When i tried to contact them to refund the charge they told me i would have to wait until the morning when the manager came in. I called the next morning and they said we dont have a manager we only have a supervisor in today. I spoke to her but she said the lounge manager would be the only one to handle that and he won’t be in until Tuesday? Excuse me, Tuesday? That is ridiculous and inexcusable.

Convenient to lots of music venues and the Sunset strip. Location is centralized.
It’s modern, small, clean, and is cheaper than the Sunset Marquis/​Andaz/​Mondrian.
Only downside: thin walls and poor insulation all around

Very modern boutique hotel that’s conveniently located on Sunset. Rooms were clean and bathroom had glass shower door. The walls can be thin and you can hear everyone moving around. Their valet is, by far, the priciest at $ 40. They do pull up the car fast though.

Location location location.
The newly remodeled Grafton hotel located is the sunset strip. Waking distance to music institutions like the roxy, whisky a go go, house of blues, and the viper room. Also home to the one of the hottest new clubs 1OAK (aka 1 Of A Kind)
This hotel is probably one of the better deals on the strip.
The pictures of the hotel look pretty much like what you see when you’re here. The rooms are slightly bigger than I expected and the bathrooms are a little smaller.
Staff here is casual and friendly as you’d expect from SoCal.
There is a large salt water pool. In the summer beat to hit the pool in the early afternoon as it doesn’t get sun all day
Observation deck on the lobby level can sit outside and watch the twinkling lights of Hollywood.

I just called this place to enquire some information and wow the person on the phone was not helpful at all and extremely rude! Completely put me off. She was sarcastic and not sure why. Probably woke up on he wrong side of the bed this morning. Geez. If you don’t like your job and can’t be helpful. I suggest she should get another job!

I booked a room here through Hotel
I have a different last name now than what is on my hotel tonight account. They wouldn’t let me check in bc my ID has a different last name even though I had a credit card with the last name they had. I tried to cancel through hotels tonight and thought all was fine until I realized I was still charged and the hotel wouldn’t refund my money to me or the company I booked it through. Needless to say is was all a misunderstanding but they gave zero effort to correct it or accommodate and I paid over $ 200 for a room I never stayed in.

This spot is by far the best in Hollywood/​West Hollywood. I travel often and am a local of the area… the management and level of customer service really go above and beyond. I actually would call them friends. During my initial stay there were a few hiccups with construction at my bedroom window for hours, a random fire alarm going off in the middle of the night (¾am) and their card system not working so I had to pay cash at the last minute. I never got upset or expressed any frustration but was honest regarding my level of comfort while I was a guest. The manager, Carlos Maroquin, extended an olive branch upon checkout and asked me to come back as his guest to receive the treatment he knows that his property could uphold… and boy was he right.
I’m so happy I gave them another shot! The room connected to the courtyard pool and comps with personalized accommodations have made this boutique spot my new favorite. Cherry on top was when I dipped into the lobby and got a drink at Bar 20, I ended up sitting next to Kevin Briggs another manager at the hotel. We had a leisure conversation and it ended up with an really great exchange. Planet Radiance Productions, my company, was added to their business profile and I’m looking forward to hosting an event or friends there in the future.
GO GRAFTON! Also check them out on Hotels Tonight!

Just checked in and then out 10 minutes later. Was so not what we expected. Staff is very rude and the motel (it’s not a hotel) smells musty, this after a so called renovation.
Stay away!

We stayed here for only one night but the staff treated us like regulars. Deborah was so helpful and accommodating! They did an amazing job with the remodel. Wonderful hotel to stay at in LA.

After I wrote the previous review and made a complaint to management I was compensated for my horrific night sleep. I was very impressed with Carlos and Barbara. I was given a suite on the top floor as a apology. Including was 2 complimentary house breakfasts as part of the offer. The room was very quite and seductive in décor. I really enjoyed this nights stay.

This hotel was recently renovated nicely. The rooms were very moden and stylish. Nice bright red colors mixed whites and browns.
The staff here was nice and friendly. The on-​site restaurant was good and fairly priced for breakfast. At there several times and it was consistent.
The pool is very central to the hotel. Probably one of the best features with a stunning view. The gym isn’t 24 hours hours but has more equipment than most hotels. You should be able to get a sufficient work out in. Free weights, treadmill, elliptical and a compound machine.
The only negatives would be how thin the walls can be. Could hear my fellow travelers inside our respectful rooms. A little noise from upstairs comes through too. The credit card room keys always seemed to have a problem and I wasn’t the only one.
Would definitely stay here again. Very conveniently located on Sunset strip.

Awful experience with this hotel. Previous reviewer dubbed it «The Crafty». They were spot on. Not only were the employees (save for one or two) snobby and inattentive, they are purposefully misleading about the accommodations. Watch your pockets, folks!
My husband and I booked the Jane’s Suite for the night after our wedding. We were looking for a place to spoil ourselves for a change and enjoy a night on Sunset Blvd. I called ahead to ask for information about the room. On their website, the Jane’s Suite is described as «decorated in the hip, mid-​century style of the 50s. It includes one king bed and a dancing pole and a wet bar». King bed? Check. Decorated? Yes, there were a couple of large images of blonde starlets, and many mirrored surfaces for cocaine users. There was also torn and dirty carpeting throughout and plenty of cigarette butts decorating the window sill. Wet bar? Check, if you want to spend an easy extra $ 100 on subpar liquor… as is the case with any hotel, in their defense.
But the kicker for us was the «dancing pole». I booked this room specifically for that feature. We were just married, and with my love of dancing and his, well, appreciation for it, a dance pole sounded like the makings of a great night. Imagine our disappointment upon walking in to the room and seeing that the «dancing pole» was actually more of a support beam in the corner. As in, at least 10−12″ in diameter and not made of smooth metal, but plastered and painted. Not even close to a dancing pole! They clearly didn’t think of it as a pole for dancing either, as we had to actually move furniture/​dressers away from it to make it accessible for any attempted dancing.
I made that pole work anyway, but the fact that they are charging over $ 350 for a tiny old room, with touted features which do not exist, shows pretty poor principles. We felt tricked, and that wasn’t the end of it.
Now for the part where they took money from us without ANY consent.
Upon check in, I placed my card information on file with them as I would at any hotel. General practice in hotels is to provide a bank card for the hotel to have on file in case anyone tries to skip the bill. No problem. I’ve even stayed places where you pay on check-​in, which would have been fine with me. I told the clerk on arrival that I would be paying cash in full. She said that’s fine, and that I would pay upon check-​out the following morning. Great, that’s fine. I asked to clarify that they would not be charging my card, just having it on file. She confirmed that my card would not be charged and was just on file to secure the room.
When we checked out in the morning (after having a nice night out despite the service and room trickery) we waited at the desk for a male clerk to finish his phone call so we could check out. He proceeded to ask my room number and look us up between breaths, still on the phone with someone else. As I watched him punching things in to the computer and talking on the phone, it occurred to me that he wasn’t going to pay me the respect of his full attention and may not know I was about to pay in cash. So, I caught his eye and said, «I’d like to pay in cash. I spoke to the desk about it yesterday, but I don’t know if there is a note or anything. You didn’t charge my card, did you?»
«Oh,» he said lamely, still on the phone. «No, I did not charge your card.» He did something on the computer again, handed me a printed bill, and I gave him $ 435 in cash. (parking is also a surprise expense, yay!)
Once we were settled in to our next location that evening, it occurred to me to double check our bank account. I was shocked to see that $ 435 had indeed been taken out of the account earlier that day by OLS Hotels (the company that runs Grafton). I was never asked, did not consent, nor did I ever sign any kind of receipt for this. Just $ 435 gone. So, naturally I called them right away. The manager I spoke with sounded taken aback, and told me that this was their «standard practice» to ensure payment on the room.
Ensure payment? The day after our stay? When they had my card on file, and I had cash in hand? Seemed pretty clear to me that they made a mistake (or were running a game) without owning up. I seriously doubt they double-​charge or charge without consent all the rich Angelinos that come through all of the time. People would be furious. She was dismissive with me and said that the money would be returned «in the next couple of days.»
Our money was returned, saving everyone a headache. However, they did successfully make us feel tricked and mistreated on our honeymoon.
Don’t be fooled by the pretty courtyard and entry. If you spend your money on this place, you’re paying for a good location on Sunset Blvd. and for feeling superior as you hemorrhage money if that’s your thing. I will never stay at another OLS Hotels & Resorts business, and I’ll make sure none of our friends and family get taken advantage of, either.

Avoid at any cost.
Run down room.
Broken and dirty chair.
Broken drawers.
Missing paint.
Just not what you expect from a 4 star hotel.

A gem! I gave The Grafton 5 stars — not because I am saying it compares to a Ritz Carlton — but for its’ class of hotel it is the best I have come across. I travel a fair amount for business and leisure, so I have stayed in my share of hotels from the very budget-​friendly to true 5-​Diamond properties… and I really do love the Grafton. I have stayed there five times, and I have never been disappointed.
It is a cool-​chic oasis right in the midst of Sunset … which is great for getting around that area. We stay there usually when we are going to go to a concert at The Hollywood Bowl; it is mere minutes away. The property is safe, clean and quiet. And I love not having to schlep my luggage all over a huge property. When I checked in, they even offered to take my luggage up to my room for me, so I could go relax in the bar. They have a great restaurant on-​site, and a terrific bar right off of the lobby. Not stuffy at all, everyone from the valet, to the bartender to the front desk staff are always friendly. The pool is lovely and the view from the 4^th floor is very nice — especially at night.
Not your typical cookie-​cutter hotel; very stylish I think. Rooms and bathrooms are a bit on the small side, so if you have a family or need/​prefer lots of space in your hotel rooms, you might be disappointed. But for a solor traveler or couple, the rooms are perfectly sized. Beds and linens are comfortable, with lots of pillows. Everything was clean and in order. AC worked very well, and I like my room at about 62 degrees, and the unit cooled well.
I know some people complained about the $ 40 overnight valet parking charge. The average cost to valet in this part of the city is $ 46 per night. It is simply supply and demand. I will say that my car was always ready for me any time I had called down for it, so I have no complaints.

We had a fabulous stay at the Grafton! $ 40 for overnight parking is typical for anywhere in LA, so it was right on point and expected. Did not try room service or food. Everyone who helped us was great! Especially the valet. We booked through Priceline so it was $ 300/​night but again, seemed typical for LA for this time of year, and the location. Cute boutique hotel and the room was AWESOME! Very modern! I took a couple of panos of our room. The throw blanket we had was faux fur from Restoration Hardware and very warm.
They had upgraded USB plugs so you could charge your phones, iPads, etc. there was also a cool little «reading light» on each side of the headboard which was also awesome.
The only annoying but temporary thing is there is construction happening next door, but that won’t last long. We did not hear the construction at all, but had to run across busy Sunset Blvd to get on the sidewalk. But again, construction should end soon and there will be a sidewalk again! We highly recommend the stay here.

The Grafton Hotel should change its name to «The Crafty Motel» because it’s a highly overrated compact shoe box poisoned with a subpar staff that craftily overcharges you for everything!
My friend and I arrived at the Grafton on Saturday evening. From the moment we parked the service was poor. Sunset is a very busy street and we had a hard time getting out of our cars along with unloading our luggage. They advertise their VALET on a huge sign out front and yet the two gentlemen stood there as we both had to fetch our own bags and lock up our cars to head inside. They did not say «hello» nor did they bother opening the doors. I’m assuming the gossip was just too good.
At the front desk, Mario (who didn’t look too happy to be there), began checking us in. We had booked a deal online and for some reason he was unable to find our reservation. It took him over 45 minutes after several phone calls and emails back and forth to finally hand us our room keys. Once we arrived to our room we then open the door to a room with one king bed (the reservation specifically said 2 queen beds). After heading back up the elevators we waited in line again to get our reservation fixed. Mario even asked me to show him my confirmation email which stated the reservation accordingly. Finally, after 1 hour and 30 minutes we were able to walk into the correct room.
I then decided to order food from Olivers upstairs. The small portioned overpriced meal took over an hour to get to our room. The server was very nice and conversational as I signed the bill. I then realized there was a $ 10 delivery fee on top of a 20% gratuity added to my bill. Wait… what? I ordered a poke tuna appetizer, the braised short rib entrée, and a coke and the total for my bill was $ 66!!! Despite the price gouging, I still tipped the server for being accommodating as well as apologetic for the overpricing to my friend and I (it was obvious he gets the same looks and complaints all the time).
The next day we checked out with Mario at the front desk. He asked us how we would like to split the additional hotel charges. Come to find out there is a $ 40 overnight parking fee per vehicle… wow! The charges were then split on two cards between us. Shortly after leaving the hotel I checked my bank account only to find out that in addition to the $ 403 hotel cost booked online I have a duplicate charge for the room by the hotel for $ 456.90 and another one for $ 156.76 (the fees that should have been split). My account was debited almost $ 1,020 for a one night stay in this hotel.
I quickly called the front desk and explained to Mario what had happened. After explaining, he told me he would call me back in 5 minutes. I waited an hour with no response and had to call back myself. He picked up the phone and said he had forgotten to call me back (yeah no kidding). He was completely unaccommodating and unapologetic. Then he tells me the best way to fix all of this would be for me to call my bank and have them call the hotel so that they may be able to release the funds… WHAT!!! His poor attitude and complete lack of compassion forced me to contact Carlos the manager (WASTE OF TIME)!
Mario instructed me to call back later in the evening to reach Carlos and then quickly hung up on me. I called the Hotel at 8:30pm and Carlos picked up the phone. I then begin to tell him the story when he cuts me short and says «yes, I know about this already and your charges will be taken off and you will be fine sir.» I tried to explain to him that my account was debited for the total and the funds were now no longer available. He then asks for my name and number in order to call me back as a guest had walked up. It is currently 11:30pm as I’m typing this review and Mr. Carlos has yet to call me back. He was very rude, short, and clearly has zero follow through in his work.
The Grafton needs a makeover badly and fast! When you are willing to pay such a high price for a room in a great location you expect at least the bare minimum in service. If I had my own star rating system I would only give them ½ a star just based on their location.
TERRIBLE…

The place is decorated well. The food service down at the pool is a nice touch. That’s why it gets a 2-​star instead of 1.
Our door stopped working at 2am, and they said no one could fix it until 9 the next morning. They gave us another room, but when we got there, the AC was stuck at 60° and wouldn’t shut off. So we were cold, sleeping in our clothes/​contacts, and I didn’t have access to my medication I take at night.
When we got upstairs the next day, they got us keys to our original room and compensated is by giving us $ 15 breakfast tickets. (It says $ 20 on the ticket, but the waiter informed us that it included tip, so we could only use $ 15.) Not what I would consider an equitable compensation for not having access to our room that cost almost $ 300.
The manager said that because I booked through a website, he couldn’t do anything about the room, so I contacted the website and that was incorrect. They called and after speaking with the manager informed me that he wouldn’t do anything other than the breakfast ticket, so they credited my account $ 50 for future hotels because they felt bad. (Thanks Hotel Tonight!)
Overall, I was really disappointed by how little each of the 3 staff members and manager seemed to care that we were locked out of the room for the night. Also, when we were checking in, it took about 15 minutes after we got up to the host desk, and one of the girls didn’t seem to know anything about what was going on. Just really poor, slow, apathetic customer service all around.

$ 40 nightly for guests to park overnight. What BS. Killed the largest cockroach I have ever seen in my room. People running up and down the hall yelling at 2 – 4 AM. Is there any security personnel in this place? I will not stay here again.

Best staycation ever!
My husband and I just stumbled across this hotel on Priceline when looking for a not so expensive night away, and we were very impressed with our stay!
It started with being upgraded to a suite for our anniversary — awesome!
And continued with fabulous service from everyone we came in contact with.
From the valet, to the front desk, to the bar staff… we were so happy with everything!
This will be our go to hotel in Hollywood from from no on!

Best staycation ever!
My husband and I just stumbled across this hotel on Priceline when looking for a not so expensive night away, and we were very impressed with our stay!
It started with being upgraded to a suite for our anniversary — awesome!
And continued with fabulous service from everyone we came in contact with.
From the valet, to the front desk, to the bar staff… we were so happy with everything!
This will be our go to hotel in Hollywood from from now on!

The Grafton hotel is a bit old school but this property is absolutely gorgeous. Located right off of Sunset Blvd in the heart of Hollywood gives the Grafton a fantastic location for leisure travelers or those looking to spend a weekend amidst the craziness of Hollywood. Decided to take a last minute trip to Hollywood and I wanted something boutique“ish” and away from the Marriott properties etc, decided on the Grafton and wasn’t disappointed whatsoever. The room was nice and spacious complete with a king size bed, sitting lounge and nice size closet/​bathroom. The grounds were beautiful with nice views of Hollywood and downtown LA and the service was actually very good. Valet was a bit tough to get in and out of as this place is literally right next to the Skybar. Regardless, the Grafton is a solid choice for those looking to get a nice hotel with fantastic location.
Pros–
Location
Staff
Room size
Heated salt water pool
Views
Bed comfort
Pet friendly
Proximity to andaz and Skybar
Cons–
Can get loud
Valet location

I’m loving the vibe at this place… Great location my favorite Resturant in the same building:)!! That’s a winner. The staff is very nice! The rooms are super chic!

This place is overrated, poor service when we came to check in and that was just the beginning.
Hotel and Service
Customer service — Um where ?
Nothing special — semi updated
Rooms are standard with paper thin walls which you can hear your neighbors conversation at 7:00 AM (thank you Ahole for waking me up). You can also hear your neighbors above you when they walk. The rooms have different themes which means they put different wallpaper on to try and jazz up the place. Your TV is mounted to your own stripper pole and your bathroom is small. Standard bed which is noisy and uncomfortable with a 1990s AC hanging in the wall (classy) and some bright color accent walls and doors to dress up the place. I would have hated to see what this place looked liked before the renovation that everyone was talking about.
Views — non existent
Valet -$ 40 a night gee thanks
Noise — Just remember you’re on Sunset Blvd so you hear everything until 2:00AM –3:00AM (my fault) thought the hotel would have blocked most of the sound.
Recommendation — If you don’t care where your staying and your ok with paying a couple hundred a night then this is your place. If you have enjoyed luxury resorts and amenities, ex. when you walk into the door, you’re greeted and taken care of with a glass of wine and ask how your night is going followed by a small conversation to make you feel welcomed, it makes you feel good (Small things matter) but this place wasn’t even close.
When you pay $ 1000 for 3 nights and you’re just given your room key by a grumpy customer service agent and told go down a floor and you will find your room then you know it’s going to be a good start to your stay :). Customer service is key even if the place is mediocre, that’s what brings people back and this is a place I will not be coming back too

This has to be one of the most unique settings for a hotel. The setting is spectacular on the bluffs overlooking West Hollywood. The hotel itself is beautiful and seems to fit in with the Hollywood setting.
Karla and Barbara at the Grafton went above and beyond to accommodate all my needs. Each person I have encountered, seemed genuinely happy to work at this magical place.
The best part is the grounds. They are immaculate, but still with that fancy Hollywood vibe that makes it so schick. When you step out of the hotel, everything is remotely close by. I wouldn’t stay at any other hotel in the area!