Wells Fargo Bank

I dont usually do reviews but I felt compelled to share my experience with this Bank. Specifically Lauren and Sarah at this branch are in my opinion, what everyone who does use banking are off the hook professional bankers that truely have your best interest in mind.
They literally went well beyond what you might expect fro a nationa bank.
They made me feel very special and offered services normally you might get from a local credit union, with a flare for REAL CUSTOMER RELATIONS AND SERVICE!
The entire staff are cheerful and also I should mention Angela who I knew previously from another banking institution. She convinced me to convert my accounts to this branch when I went into that branch on Platt to cash a payroll check drawn from Wells.
I am sooo glad I did!
If you are seeking a safe and secure place to bank with an UNBELIEVABLE staff of pros, look no further!!!
KUDOS TO WELLS LAUREN, SARAH AND ANGELA!

This particular branch’s customer service has definitely declined in the past year or so. I used to love coming in and would choose to walk in vs. use the ATM because of the friendly service. I’ve been a member and have been visiting this branch since July 2007. I have 3 checking accounts for different purposes and 3 savings. The properties I manage also have business accounts. Normally, when I go in I am dressed in career apparel and I guess that makes a difference. This past Tuesday when I went in to do something I have done many times in the past before I experienced the worst level of customer service I have experienced at any branch I have visited. I went in to deposit a check from my chase account into my wells fargo account. The teller seemed new and said she didn’t know how to process it because she stated it was a convenience check. I had no problem with her getting help and I waited patiently with my partner. Then, help arrives. This individual tells me the check has to be placed on hold for 6 – 8 weeks. Stated that this is Wells Fargo’s policy regarding convenience checks. I explained to both individuals I have deposited these checks before and they were held for 5 – 7 business days which I had no problem with. They explained whoever processed the check in the past made a mistake and shouldn’t have deposited it that way. So I asked them to show me the policy that stated this in my banking agreement. I was then asked to move to one of the personal teller’s desks so that they could call Wells Fargo’s check cashing department to get this for me. The best part is that they called and were told they could deposit the check and that they would only need to hold it for as long as the computer recommended. The computer recommended 7 days. Again, to this I agreed. So the Assistant Manager, Sara asked me to walk back over to the teller so we could do this again and apologized. At this point I had been there for 30 minutes. I walked back over to the window to the same teller who apologized to me and said that she was just doing as she was instructed to do by her supervisor but the assistant would now be processing. She began processing and even placed the sticker on the back of the check. I could overhear a male employee speaking to the Assistant Manager behind me and telling him he didn’t agree with her decision and if it was him he wouldn’t process it. Next thing I know, Adam Arriola, Customer Service Manager, comes over and says he is going to take a look and help me. I could tell immediately by his demeanor that he had a chip on his shoulder and was not truly going to give me assistance but instead was going to try to stop the process again from happening. He clicked around the computer for awhile, in my opinion, pretending to be looking at something. Then asked me why I couldn’t just go to chase to deposit the check there. I explained to him that in order to deposit a check there I would need to open a checking account since I only have lines of credit with them and I don’t have bank accounts with them. The purpose of the check is to give me access to my line of credit with a promotional apr so that I can use it however I would like. He then told me the same thing about holding the check and that he wasn’t comfortable doing it and that ultimately it was up to his discretion. I obviously was left feeling that since I was with my partner (same sex relationship) and dressed casual instead in career apparel that I was being treated this way because of that. Why else would the bank have deposited these checks before without any questions? Why else was the Assistant Manager willing to help me and then this guy just puts a stop to everything. I asked him to contact Chase to verify the validity of the check, he refused. In no way did he attempt to actually help me and instead treated me horribly. It was embarrassing and humiliating to be treated that way by someone. I don’t even feel comfortable going into this branch anymore. It is a shame that they would hire someone and then put them into a management role who doesn’t actually know how to give a good level of customer service.

Just came in to make a simple deposit but I got to say really doing there job on the customer service way to step it up.

Wells Fargo has stolen $ 7666.00 from me and refuses to return my money. I deposited that sum of money into the account of another Wells Fargo customer. Wells Fargo refuses to release the $ 7666.00 to the party I sent the money to.

If I could put a negative stars I would!!! It doesn’t open at 8am. I walk up and this guy in a suit says to me it doesn’t open till 9 am. I say on Unilocal it says 8am… He says in a rude tone of voice well then maybe you should check it! Seriously?!? What an ass! I have never been talked to like that a Wells Fargo.

I hate to punish the entire location — the tellers have always been friendly and extremely personable. I always feel safe at the outdoor ATMs. But as a small business customer who has been a personal banking client for about 20 years, I can’t believe (or maybe I should…) they absolutely screwed me on a business line of credit. These people are like legalized loan sharks. I was told I wouldn’t be charged any fees. Guess what? I’m being charged monthly fees. I told I’d only be charged monthly interest — nothing else. I’m being charged three times that in fees, etc — even though I pay on time each and every month. I avoid this location at all costs, just so I don’t have to risk seeing their business banking department.

The tellers and managers are great! I love the personal service we receive every time we walk in. They are the best and I am so happy to have nice people great me and help me. It’s wonderful! Thank you to all the staff for making my visit always great!

Just finished up at Wells Fargo near my house. I have dealt with a lot of bankers at this branch for the past 5−6years and Abdul Raofi is by far the best. He has gone the extra mile for me and helped me out tremendously.

Jamil is THE BEST! Super helpful always and continually goes above and beyond to help me out every time I come in. Best AM Wells Fargo has by far

I don’t normally go inside the branch & the ATM right next to the front door doesn’t read or accept deposits correctly about 40% of the time for me. The ATM machines on the side usually can handle the job if the ATM machine in the front doesn’t do its job.

Corporate account. Their guy opened it as a sole proprietor account. Ruined our lives for days on end. When we had a signer of the account leave, they removed all of our bill pay. We had to do it all over again when the branch employee Marguerite failed to transfer the bill pay. It took over two weeks to have a new signer put on the account and the old signer removed and I STILL don’t think it has been done. We have lost at least 100 man hours waiting for them to get it right. Their answer was a version of F#^&k you, too bad. The WORST service of any bank in my 20 years of being a VP. Bank of America was better and they have the worst rep. in history. Sianara jerks at Wells Fargo, my personal rep from City National is coming tomorrow and I hope to see you in the gutter before I ever walk through your doors again once he is done. You may be fleecing the rest of America but you shall not fleece me again.

Hardly ever a line here, The financial planners are knowledgeable and respectful. I hate waiting in banks its good to know there is still a few places that pride themselves in customer service.

Good location. Quick in and out.

I’m so glad they built this branch. I’ve only been inside once to do a wire transfer. The staff was competent and helpful. There are 3 ATMs here — wish there was a drive through.