Bank of America

If you need the home loan forget it. I need refinance my house still take 2 mouth noting finish need the paper every week. Now I still wating for the loan.

Waiting forever to change my last name on my debit card after getting married. There should be a better more efficient way to do this.

Never enough tellers the longest lines at all times of day… The worst branch by far!!!

Slow slow slow do not go there the Manager does give a s – ’.Gaby is the manager dumb laby

Horrible service! Make sure you fill out their deposit slip or they will make it a point to embarrass you in front of other bank customers. I was truly shocked by the way I was treated and spoken to by the teller (Atoosa) and how it was supported by the Assistant Manager and Manager (Turban). A couple of customers that just overheard ended up saying something, as well as, approaching me with pure shock. I may have caught them on a bad day but I can assure you I will never return.

I like BofA as a bank but the employees at this branch just suck! Took them 20 min to get me a cashier’s check and another 10 to do some kind of reporting on me because I took a whopping 3,000 cash with me to the bank.

This is the worst bank in the world, I left Wells Fargo for this… I can’t believe it. 2 Tellers on a Friday afternoon. Crazy… They won’t help, sorry can’t help you, I always have to call the 1800 line to get my checks released. They don’t take the time, you are a number, worst customer service I have ever had at a bank. I have to get back to Well’s Fargo Quick!!!

I came in around 10:30 AM on a weekday, in no particular rush, and there were 3 tellers, with about 4 people in line, and within 5 minutes another teller came to the front to help whoever was next. No outrageous lines or frantic panicking. There were 2 associates, both helping others and Carlos, the teller, said he would notify the female associate to help me. A little bit later, she came to me and said she would be busy until 12, but as soon as she said that the other associate was free to help me! His name is Terry Gill, very friendly and professional. Easy to understand and explains things very thoroughly. Although I’m only 19, he didn’t make me feel immature and juvenile, but treated me with respect and made sure everything was crystal clear. He gave me the best options for my scenario, and took his time without making me feel rushed or that he could be doing something better-​that a 19 year old opening an account is just as important as a 65 year old wealthy businessperson. I give Terry high respect and regard, and he seemed to genuinely want to help me. It almost felt like he was a personal bank, and that I could trust him with anything I give him. I mean the place is clean, open, and airy – again, I’m surprised this place has such a low star rating.

90% of the staff including managers at this branch have zero respect for their customers. After 6 years of dealing with their rude tellers supported by unprofessional managers I stopped going there. The problem is their operation manager. Long lines, no one cares, and when you have a problem you get false promises on how it’ll be fixed.
AVOID THIS BRANCH!

How is it that on a Friday afternoon you have TWO tellers working and over a half dozen people in line?! This branch NEVER has enough tellers! Wells Fargo here I come…

If you can go to a different branch then definitely do it. They never have enough tellers and when you tell the manager they say there trying to hire more. They have over 10 available windows and only a max of 3 people working!
Today in particular I came to get a cashiers check. So I waited in a 20 minute line. Got to the window and the lady said that she’s from a different branch and can not issue cashiers checks. So only 1 person out of 3 could do it. And that would be Adam. Very nice guy and I know it’s not his fault and just my luck the person he was helping had a lot of transactions to do. So I had to wait another 5 minutes for him. I just wish they would hire more people.
The wait is ridiculous! It’s a big bank I can’t understand why there aren’t more tellers!

I visited the branch on Saturday and one of their personal bankers, Ulysses Martinez, was helping me. I have to say that it was one of the nicest banking experience I’ve ever had for a non-​pleasant situation. Not only he was nice the whole time, he kept me infomed the next few days until the problem was resolved.

This bank is particularly bad. The manager is quite rude. I do not have a bofa account, nor would i ever bank with them. She told me that I should get direct deposit. I explained I do not like people having access to my account, no matter who they are. She said well they can stop payment on your paycheck also. I flatly told her that was against the law. She proceeded to make me wait 20 minutes while she decided whether or not to cash my check, which was written on a BofA Account. Excuse me, now that’s just plain wrong. I cannot stand BofA. I will never go in there again

By far this branch in particular has the worst customer service and I do not blame the tellers but management and management on top of their branch managers, they discriminate and every single time there is always an upset customer always. I am an everyday customer there and I hate it with passion why do I keep going there because is my job to go there I have no other choice. By all means they need to check up on their managers they are the worst.

They have the best commercials in the business but it is a different thing when you have an account with them. Fees, fees, fees,… these guys have mastered the art of charging fees. I would hide my money under my mattress before I would trust B of A with it. These guys really suck!!!

really like the open lay out, i hate waking into a bank and feeling claustrophobic.
reminds me of the open layout banks from the 40 – 50’s era with out the stone and wood lol if there is a line here it usually moves really fast they are pretty good about that cant say enough about mobile banking i rarely go to the branch anymore !

This bank sucks. Had trouble reading the check that was written to me from a third party at banks at this location. Finally after telling them I am a client they cashed it.
Next I wanted to make a deposit, but she said I should fill out a deposit slip and use the machine outside. Chase fills it out for me so now I’m moving my mortgage from BofA too!

I HATE coming to this Bank of America…
First of all, as a whole BofA is a scuzzy bank. It really is. there are always hidden fees and they’re always trying to charge you for something and I haven’t actually banked with them for years. I just have a card with them and have to come in to pay it sometimes… since you can’t pay it online if you don’t actually have an account with them. Lame.
But I have always had terrible experiences upon coming in here…
Case in point:
1. There’s always someone walking around to greet you. Well, I am damn asocial… but these people always get on my nerves. Okay, so I ignore them. Luckily, I am with someone so I can talk to them and ignore them. They obviously don’t get it… and there’s only one teller so… you know… time is going by way too slowly. So the «person» starts arguing with me… and I mean seriously arguing with me about why I don’t bank with them anymore. I mean, seriously. I am not interested in your crappy bank… but I guess they took it personally and would not leave me alone! I mean, what kind of employee tries to argue and browbeat someone into banking with their bank. Extremely poor manners.
2. There’s this other guy… who looks like a rat… with greasy slicked back hair. (Insert image of rats in Flushed Away — Actually not even… they were better!) hahaha. I am laughing out loud now… but it’s true. I am sorry… I try not to be mean… but just tell it how I see it. Anyway, this guy is also a sleaze bucket. He’s always flirting with girls… and unfortunately, I was not exempted from his flirtations. I used to have to occasionally come to this bank from Michaels (since I was the office manager and was in charge of all the financial aspects of the store –as one of my many duties) and he was always there. He was always giving me some lame stories about my clothes… and my different converse shoes. Ick! Then one time, he tried to touch me to which I freaked out. hahaha. You can tell when I don’t want you to touch me… and if I do want you to touch me, I must really like you. Obviously, this guy wasn’t part of the latter. That was too much… so I told him not to touch me ever again. hahaha. The look on his face was priceless. Yeah. Yuck.
but suffice to say, I avoid this BofA like the plague.

As with most Bank of Americas, there are huge lines all the time and never enough tellers. But B of A doesn’t care about their small customers, IMO.