Steben Auto – Glass, Body & Service

For the first time I can recall, I needed some auto body work done because of a very-​low speed collision which bent the framework around the passenger door of my wife’s car.
After my insurance company evaluated the external damage, Steben’s was on the list of recommended body shops. Everyone I spoke to was relaxed, personable, and very clear about the steps which would need to be undertaken, including having the claims adjuster re-​inspect the damage when the door had been removed. They’d even called the guy from Enterprise (a few blocks down Park Road) to give me a ride.
The only (minor) complaint I had was that I was swamped at work, so I didn’t think to check up on the repairs until about a week later. When I called, the service rep was very reassuring, stating that it was mostly done, but they still had a few safety checks to perform; normally I’d have had the car back sooner, but his workers would have Memorial Day off, so I could pick it up on Tuesday. Even though Steben’s closes at 5 p.m., I was assured that «5 is just a rough guess; we’ll wait for you to get here.» They did! The work was well done, the billing & explanations were clear, and the staff were polite and helpful.
I’d have preferred to get an update from Steben’s after a few days with a ball-​park timeline on the repair, but I can’t fault them for anything else!
I am a happy customer.

Heard great things about Stebens. I had experienced an unfortunate accident that left my car in need of cosmetic external repair and internal repair caused by the accident and I just knew they would fix it… I was wrong.
I thought all was good until my car was returned to me not fully repaired. The external damages were good but my car was shifty and that was not the case prior to the accident. When mentioned, the owner rudely informed my family that it was my fault, with not much further explanation.
Parts of my car that were supposed to be fixed were left unfixed because Stebens claimed it was fine. Well, when I nearly swerved off the road after driving it was evident that it clearly was not fine.
Thankfully, Geico helped me to get it properly fixed by another repair shop.
Alls well that ends well. But I wouldn’t recommend this shop to anyone who wants honest pricing and honest work.

David was awesome! I called to inquire about fixing my passenger sideview mirror (the glass cracked) and he had me stop in to better assess the damage. He didn’t have the part needed for my 2014 Camry so after I left, he called me within five minutes to say he ordered the part and that it would only take 5 minutes (and cost just $ 40). Good, quick service and friendly guys. I’ll be back next time I need some car maintenance or repair!

I had a big crack on the windshield of my 2015 Subaru outback. Mitchell Subaru of Canton, CT had the parts (OEM) and recommended Steben Auto to do the work. I talked to Peter Steben on the phone and he made everything very easy. Excellent work and customer service. I am very happy I even ended up paying slightly less than what Safelite (aftermarket) quoted me.

I came to get my windshield replaced. I walked into a shop, that had family written all over it. Could have left. But stayed. Drama ensued in the best possible way.

Kind staff who were very clear on the problem and what it would cost to fix (this is huge/​rare in this business). Better experience here than at the national chain tire/​service stores. Price was fair, too.

This review is not just for wheel alignment but for auto body repair in general —
Stebens very recently repaired my car after someone turned in front of me, knocking my front bumper nearly clean off. They immediately got to work helping me out with insurance stuff and getting it appraised. Although my car is nearly seven years old and has its share of little scratches and nicks, they buffed out many cosmetic imperfections and deep-​cleaned the inside as well. It looks almost like new! I paid a fair price and had a high-​quality repair. Highly recommend!

Dropped off car (’09 Audi A4) while away on vacation to get some deep scratches fixed. Day before I returned, the car was hit in their parking lot. 2 weeks later, I go to pick up the «fixed» car, the new damage was fixed, but the original damage was never touched. They proceded to act like that damage must have been pre-​existing, until I reminded them that that was the damage they were supposed to have fixed originally. Nearly two weeks later, (6 weeks total), we were finally able to drive the car home. My wife drove the car for a week before the rear door handle fell off. Fed up with Stebens, we brought it to Audi dealer. Diagnosis — Steben didn’t put the handle back on properly. Door needs to be taken apart again.
Will NEVER go back to Stebens again.