Valley Imaging Partnership

These people are terrible at putting in IV for procedures. After pocking me four times they blamed me and said I was too dehydrated and to reschedule the CT exam for another day and I should drink more water. I have had many tests done and this is the first time I was send away because of this, I know I am not an easy stick but they are awful at starting IVs I have to go now to my doctor so they can do an IV before my appointment.

I come here for yearly mammogram, I’m in & out by my appointment time. The staff is friendly. Jenelle was my mammogram technician and she chews minty gum for fresh breath as she is in close proximity to patients, I think that’s very thoughtful! A mammogram is not very pleasant of course but it’s not that awful either beats cancer!

Fast check in and convenient hours. Super nice staff.
Main lobby was nice and clean. The middle chairs of the lobby was darker cleaner then the chairs around the wall, lighter and dirty. Once I was called in, the room was clean, with the exception of the floors. I don’t know if it was permanent «dirty looking»? or… just dirty floors that needed cleaning.
I really like there long hours. If you need to go after work, they are open as late as 7:00 pm. Very convenient.

Waited about 15 mins, which was fine, for a CT scan of chest and neck area. But the report wasn’t very thorough. I know I have 5 nodules on my thyroid, yet the report only indicated I have a very small one on one side, huh??? What about the other four that are 5x the size big, which I have had for 2 years?
The other issue that I found odd was that I was sent a bill for my part of the payment after insurance. Waited 10 days to send payment, 4 of those being weekend days. Didn’t seem like a big deal. On the day I sent it out, I received a typed notice from them which stated that I «have REPEATEDLY ignored their notices to send payment»… I had only received this one original bill… and that if I do not send it by this date, 2 weeks from date of this letter, I will be referred to a Collection agency and «it would result in ruining your credit rating» … «Whoa! They want their money NOW!!!

Today I went to Valley Imaging in West Covina. My wife made an appointment for me a scant few days ago. My appointment was for 3:00 p.m. I got there 5 minutes early and was out at 3:15 p.m. This includes verifying ID and Insurance! My test was with and without contrast. The staff was professional and personable. «Bob» who conducted the tests explained each step of the way and readily answered my questions. Maybe the speed this was done was exceptional — that I cannot attest to. I can say I don’t understand the negative reviews but it occurs to me they may have an attitude/​expectations problem. I highly recommend this facility and staff!

The wait time is horrible. Please don’t come here. If you arrive early they will punish you and make you wait past your appointment time. The way they greet you is rude. It appears they are upset to be working at such an upscale facility.

I was seen yesterday for my pregnancy ultrasound. The woman that did my ultrasound was very sweet. She was very accommodating to my needs and she was very thorough while explaining all of the parts of the baby. I wish I knew her name cause she deserves credit, but she was super awesome :)

Just avoid this place. I’m recovering from a 3 malignant testicular cancer. I have had a few issues coming in during their scheduled times. I have kids and pretty much the only caregiver. It’s difficult sometimes, and this place is not understanding. A worker named Chris informed me I can no longer be seen here because of my missed apts. I wish I was warned first. Thank you for making my life that much more stressful.

Its bad enough I have to wait 2.5 weeks to get an MRI appointment for the pain BUT them I have wait 1hr 15 minutes to be seen. a full hour AFTER my scheduled appointment. I knew I was going to have paperwork to fill out so I arrived early, 2:10PM. Appointment was 2:30. after all the check in procedures they guy, who was very nice, tells me they arent back up should be fairly quick. AN HOUR LATER I ask Whats the hold up, Their response a few more minute.
Mind you the whole time I am listening the front office people talking about the patients and how some Dr has been sending their referrals to a different imaging center and «we need to talk to thats Dr» and How some poor old man is going to screwed at Queen of the Valley because he had MediCare and went there instead of Valley Imaging. Not appropriate conversation for the front desk, IMO. No Hippa laws were broke just poor judgment.
Once I got called to the back Ricky was friendly and got me in and out quickly.
We ended up being in the building 1hr 50 mins for a 20 minute MRI.
NEVER AGAIN VALLEY IMAGING
PS the toilet was broken too

very friendly, went for a mri everyone was very helpful, technician was awesome chris was his name explained everything put me at ease I was very nervous, would highly recomend:)

Very friendly billing staff!!!

Very friendly staff at the registration desk, but not much patient privacy when the registration area is shared with the good sized waiting room… everything echoes. The technicians are nice, but not very empahtetic or good bed-​side manner. I felt like there was no human side to them, I was just another appointment. This facility is clean and there is only 1 public restroom available. Be prepared to be entertained by your typical day time talk shows… whatever happened to watching the news while you wait?