San Gabriel Valley Diagnostic Center

Very bad service … I totally understand X-​rays are walk in only. I’m ok with that, but when I walk in sign in (I was the only name on the sign in sheet) and there is only a handful of people in the on the waiting room, it’s ridiculous to wait over 1 hour to fill out paperwork. Plus wait an additional 45min to get seen. The 2 ladies up front all they did was chit chat with each other and laugh out loud while everyone stared waiting desperately to get called. This is ridiculous. Next time I get sent for X-​rays I will plead with my dr not to send me here. Total waste of time and they have no consideration for patients!

Terrible system, xrays are walk in only, was told would be 30 – 40 min, and taking well over an hour. What a horrible experience.

I’ve gotten r-​rays done and and have also brought my daughters for imaging. In addition to friendly staff and nice, clean facility, my daughter had some x-​rays done for her fractured finger little while ago. The technician used paddings to get at her finger in multiple angles, although this was more work and out-​of-​ordinary. I believe the technician’s experience prompted her to do this, and it turns out that the imaging taken here were far better than x-​rays taken at my daughter’s orthopedics office.
Despite some of the other reviewers, this center is my favorite imaging center. And, although I live 15miles away, I choose to come here for me and my family’s needs.

This place is a f*****g joke! Probably the only person that was most helpful as the actual technician.
I had to make a follow up appointment per my doctor, and these dumb girls at the front desk couldn’t make me a appointment just because i didn’t have a referral. So between going back and forth with dumb receptionists at the doctors office and the dumb girls at this diagnostic center, I was FINALLY able to get a referral and make an appointment. The week of my appointment, I call this place to see if they have received my referral, and they didnt! Like seariously!!!
So after all was said and done, I’m here at my appointment 30 minutes before my time, and the lobby is not busy at all. Girl at the front desk, says the technician will start promptly at 3pm. 30 minutes past my actual appointment time, and they still haven’t called me in!
Literally 1 hour and a half later, i get called in. The technician took one picture and i was on my way. It Took much head ache and inconvenience for 1 picture. Thanks for nothing ladies. Please continue to waste other peoples’ time.

Who the eff reads their text messages out loud while working at the front desk? Some chubby Hispanic lady with poofy ass hair does at this office. Chit chatting with their other coworker while they have much more important things to attend to. Word of advice for whoever that hired them, they are probably one of the most unprofessional employees I have seen so far. Got in here about fifteen minutes ago, I asked if we need to fill out forms. she said yeah I will call you in a couple of minutes. THEN she continues to talk about whatever the F her text message said to the kther coworker.

Terrible place. Paid bill online month later got a past due notice. Money was taken out of my account with the «San Gabriel Valley Diagnostic Center» label on it. Called to resolve and they have no record of recieving payment. They are scam artists and should be shut down. I may need to take legal action to get this resolved properly. I would give 0 stars if possible

My appointment was 2pm arrived on time completed paperwork as of 55 minutes later still have yet to be scene and no communication.

Make sure you go through the doors in the middle of the building. Don’t go in on the right side of the building like I did. You end up at a big door that no one answers.
Then the tour of the outside patio area after you realize you’re at the wrong door.
Wouldn’t be me… ya right… unless I took a tour of the outside of this place.
Inside is comfy seats… typical fill out you medical history forms. I just wheel in a filing cabinet with all my medical forms. Yeah… here ya go… Research that… Give ya a couple weeks to search my medical history.
Staff is friendly… but there are some people that push their panic buttons. Like the lady that kept saying she didn’t understand. Obviously she never will either… because four different people explained it to her including her husband and then she yelled at him. YIKES!
The place is spotless. Very modernized like it’s been remodeled. See the nuclear room. That’s where they nuked me. Now I walk around with a glow and you can see me at night. Those people were friendly too.
The parking is a little tight, bump here… bump there… ooooh sorreee about that. Just kidding. Park on the sides… much easier.

This place is ridiculous. No wifi and nurses are VERY condescending. They take constant lunch breaks, meaning that if they schedule an appointment for you at noon, you have to wait until they are finished eating to be seen, which is about two hours. Not to mention their limited appointments. If you want to schedule an appointment in April, well sucks for you because you have to wait until July for them to finally decide that they want to schedule you. Overall bad experience.

First time coming here I thought it was clean and nice inside, the staff was friendly… only bad thing was parking was horrible in the morning the spots that were open said parking for 30 mins only which everyone knows most appts last longer than 30 mins and the parking spaces are so small the cars have to be parked so close to each other. other than that I had no issues with this place next time ill make an evening appt may be less crowded.

everything look good

If you’re bringing your toddler for a CT scan, please be advised your child will have to be fully asleep or else they won’t do the test. They will fail to tell you that prior to your appointment and will make you waste an entire day (including taking a day off of work), even though you told two different people, two different times (days prior to the appointment) that your child is only two and will not magically fall asleep on the table of a loud, scary CT machine.

Open 8a to 8p and 9 a to 3p on Saturdays. Open on Saturday is awesome. It does get crowded so prepare for an hour wait at least.
There is nice wait area outside with sound of water so it’s nice. Waiting area large and comfortable. If only tv does not shut off here and there. Magazines are not current but at least something. They need to have a water dispenser since wait do long. Overall it’s bright and comfy. If u hate lights this will not be good. Lots of natural light as windows are large.
Easy to get here but parking in front gets crowded fast. Better to park around corner and walk. Signs leading to 1509 is easy to find. Place pretty much right of the freeway.
Inside the techs are SO friendly. In an awkward situation they make you feel comfortable giving you your space and explaining properly. Wonderful inside staff!

In December I got into a car accident. As a result of it, my neck and back was injured (not extremely severe, but the daily pain was intense). So, after a motion X-​ray turned out positive, I was referred here to get an MRI.
My appointment time was at 4:30pm. I arrived on time, but the lady at one of the 2 windows insisted that my appointment was at 5:00pm, but check-​in time was at 4:30pm. Well, I said the person who called me to schedule the appointment just said the appointment was at 4:30pm and I wouldn’t have to wait. She was not very friendly. I then sat down in the only seat left in the waiting room. The room was packed! The air was bad and really stuffy. I was not happy up to this point. I was ready to call the lady who made the appointment to ask her why I’d have to wait… just as I took out my phone, they called my name. So… complaining DOES work! Or, they just realized they messed up.
Well, I walked up to the lady who called my name at the door leading to the examination rooms and right away I saw a night and day change of attitude compared to the «outside». «Inside», the air was fresh and cool, technicians were smiling, and the lady who lead me to the dressing room was so nice! I had to make a few calls to clear up some confusion on my prescription from my doctor and lawyer, and she was patiently waiting for me outside of the dressing room. The dressing rooms were nice and clean. They also had lockers with keys for patients to put their clothing and stuff. Oh, and a mirror too~ very important.
I was under the machine for almost an hour for the MRI procedure. Half an hour for my neck and another half for my lower back/​hip. It was not exactly pleasant because of the loud noise that the MRI machine shoots out. It sounds like a machine that was grinding all the time. I actually got a headache from it and it was freezing. When it was time to do my lower back, the tech helped me put a block under my legs to help me with the the pain shooting up my back (due to lack of back support and my injury). Not being able to move (not even a little bit) during the process for a lengthy time is not easy! It was kind of tiring. I was so glad when it was over. Oh and I had earplugs too, which filtered out some noise, but not all. It was loud. I don’t remember it to be this loud when I had my brain scanned 10 years ago! I don’t know if whether it was a different type of machine or just that this center had really old equipment. Anyhow, I was pleased with the people working inside the examination area (not «outside»)… they made me feel comfortable and almost all of them had a smile on their faces.
By the time I left, the center was closed and I was the last one there. Most other people came for X-​rays… so they were all gone by then. I still used the restroom before I left and no one rushed to get me out.
The –1 star is due to the unfriendly gals working at the 2 windows. =p