T-Mobile

I went to ask about the new S7 and how to place an order. I should have known walking in without being acknowledge was the first bad thing coming at me. There were 2 female employees helping two customer’s out. Another customer was next in line and looked desperate to get out of there as well. After waiting for roughly 15 minutes without any help. I decided to leave. Not even a simple sorry or anything as I walked out. Definitely not coming back to this store.

Never will I come to this location again. I spoke to a lady named Melissa about a device I was interested in, I called to see if it was in stock, I was told it was. I arrive at the location to find out they don’t have it. Melissa did NOTHING to help me, didn’t even try to help me locate it. She had no sympathy what so ever. She had an ugly attitude the entire time, like a «it’s not my problem» attitude. I recommend not coming here at all, I would personally drive miles else where to get help rather than come deal with her or this store again. T-​Mobile needs to do something about her customer service OR she should look for another job if she’s so un happy there. Melissa gave me the worst experience at T-​Mobile.

Horrible service!!! I waited 30 minutes to pay my phone bill. The staff just looked at me and didn’t say anything, not even a «I’m sorry for the wait I’ll be with you as soon as possible «never will return

I had an emergency, I needed my phone fixed. I got to the store after closing, I begged for some help, the employees were great, they fixed my phone with a smile, they really saved my life. Thanks to all that work there.

I went to this store to see the cellphones they had & to also get more information about the service & all.,
Mr Victor Lopez, is the agent that assisted me, he was very helpful friendly & professional, I cannot complain he made everything easy for me to get the devices I needed for me & my family, if you need to go to this store for any reason I highly recommend you to go to him Victor Lopez, when it comes to the cellphones & the service so far this is been my first month with this company & I haven’t had any issues, as a metro pcs ex customer I see the difference, just think about this u get what you pay for, I pay just a bit more but I have a way nicer phone galaxy edge 6 as well as my family the service is great, so far I like it,

Switched to T Mobile today. Excellent staff and service. Go see Shawn G. He was fast and efficient. Straight forward. I recommend this store the entire staff seemed knowledgeable and helpful. Got the I phone 6. Shawn had my sprint account cancelled and put me on an excellent plan. I even got to keep my number. Very happy. Wish I could give it 10 stars… bye bye Sprint you lost a long time loyal customer for being UNETHICAL.

Service was awful and was forced into buying into insurance even though I repeatedly said NO. I went into the store to get 2 new lines. Immediately, the rep started the paperwork without explaining any options; I had to ask about the plans. Boy was the rep pushing the insurance on the phone even though I repeatedly said NO. After all was done and he presented me with the contract, I notice a $ 20 insurance fee was added to the contract and I asked him about the insurance I said NO to. He said, oh, you can cancel it later. I said, no, remove it now. Seeing I was getting irritated, he said OK, I’ll take it off.
Beware anyone getting new lines with in this store. This store is pushing hard on insurance and won’t take a NO for an answer.

Excellent service and employees. Super helpful when I came in to get my phone replaced. They went above and beyond my expectations. They are knowledgeable and informative. I will be back again here for a new phone in 4 months.

I walk to check my data plan under my number and they would check for me because the plan wasn’t under my name. They weren’t helpful in assisting me. i went to another T Mobile store in Santa Monica and they were able to assist me in a different issue I had with my line. Will never come back to this T Mobile store! Didn’t appreciate the service at this location.

Hello, to all Unilocalers! I specifically signed up to network to the WORLD how horrible T-Mobile’s customer service is!!! I’ve been with them not even three months and already I feel regretful for getting into a 2 year contract with them!!! I had a situation last week (to long to explain) with my phone and the manager, Larry, at the West Covina mall is the worst ever! I went to see him like we previously had arranged, so he can help with my situation and the rep says «He’s in the back, let me get him.» He comes back and claims he left but didn’t realize it. Sooo. my sisters and I felt he was shady about it and had an idea. We asked a random guy to call the store and ask for Larry about a new line, and it turns out he is there and they put him on hold!!! I was so pissed and called customer service to complain and have them help me. Well. sure enough, the supervisor there also let me down and never followed up like she said. Second time called, the same thing. I still haven’t had anyone call me back to take care of my situation like they should be doing!!! Hands down! T-​Mobile took the prize for WORST CUSTOMER SERVICE EVER!!! PHEWW. thanks for letting me vent Unilocal!:/

I remember when T-​Mobile first got launched. I thought it was gonna take the world by storm. Very cheap rates and decent phones. I signed up. Well, T-​Mobile did not take anything by storm. Of all the companies I’ve been with, this has been the absolute worst in terms of reception. I seemed to only have 4 bars of reception when I was at a T-​Mobile store complaining that I got no reception. Typically, I’d have one or 2 bars, and I live in a city, not a mountain. As soon as my contract was completed, I threw away that phone. Ya get what ya pay for!