SmartClinic Urgent Care

Came today (A Sunday @430pm) with my 5yr old. Only one person ahead of us. l filled out paperwork and waited Five Short minutes to be called into a room. We were seen quickly by a really nice doctor, diagnosed and sent home. The facility is really clean, the staff is super nice and we went on an excellent day with no wait. I would recommend

I live in Glendora, but my wife told me about this Urgent Care Center. It’s 20 minutes from our house, but it is well worth the drive!
The staff are friendly, courteous, and conscientious. The facilities are clean and well maintained.
And there weren’t 10 people ahead of me.
After filling out the intake sheet, it only took 10 minutes to be placed in an exam room and another 10 to see the doctor.
The doctor was friendly, knowledgeable, and concerned with my care.
I really can’t rate them high enough!

Wow the girls that work at the front desk really need some training on the services that this clinic does or does not offer, and training over all in the medical field. After calling and requesting a Chest X-​ray for TB, I was told over the phone that I could get it done today. I go to the clinic and the girls at the front get my information and act like everything is fine. After waiting more than an hour, the head nurse who I have seen acting extremely rude to the patients, tells me that since it is not an urgent matter I cannot be seen with my insurance unless I pay out of pocket. If the dumb girls would have told me that in the beginning I wouldn’t have waited. They didn’t even know that once you test positive for TB in the skin test, you have to get a Chest X-​ray done every time you have a TB test. They look so confused about everything, I wouldn’t trust going here if I really needed medical attention, you’d have better service at the emergency room.

Unfortunately this is the closest urgent care contracted by my medical group. After being hit with the world’s fastest moving sinus infection, I drove an hour only to find that they were closed at 4pm due to having no doctor. Look, I understand that emergencies happen to everyone and maybe this is a rare occurrence, but I certainly won’t be finding out.

Honestly, I am shocked that this urgent care even has higher than one star! My guess would be because they do not allow to you to leave zero stars.
This was my second time coming to this urgent care and I only did so because it was the only urgent care open close by. It was my last resort…
Their office is dirty and equipment is not in good repair but people get desperate when they’re not feeling well so my husband and I decided to give them a second chance.
My first time there the receptionist was fighting with a patient’s grandmother in front of everyone in the waiting area. Her name was Ariel, highly unprofessional! It wasn’t until way later that someone else stepped in to stop the madness.
This visit, we walk in to a crowded waiting area. I show the male up front my card off the Anthem app since I have not received a hard copy of my card, same as I did when I brought my daughter in. He tells us it will be a long wait, we said that was okay. Then another girl comes up and says they cannot see us without a hard copy! Looks down and continues with whatever she is doing. Clearly doesn’t care if we are seen or not. She offered no other option or even to point us in the direction of another urgent care that would take us. Again, she just cares about going home, clearly.
The male had already started checking us in and she told him to exit out.
Highly unprofessional! If we were coming in to urgent care it’s for a reason, not for fun.
I would never recommend this place, AVOID IT AT ALL COST!!! You will be wasting your time!

To keep it short and simple, best urgent care I have ever been to in my life. I went in with a severely painful sore throat assuming that it was strep throat by looking at WebMD and Google. Since it was cold and flu season, the wait time was long. Though, Tedman, the Nurse Practioneer, was looking out for an asian brother and called me in ASAP to get examined. He was professional and very caring. You could tell he was a man of great character. The receptionist was nice and professional as well as another nurse that came in and examined my blood pressure. He was buff so shout out for those gym gainz haha. All and all they got me in and out of the clinic faster than I thought. Thank you smart clinic and thank you Tedman. I appreciated you looking out for a younger brother such as myself. Keep up the good work.

I had a fever =\ and I had to wait 3 hours to be seated in the room and another 45mins for the doctor to come see me. Also one of the from desk lady was extremely rude! Probably not coming back

This is the 3^rd time I’ve been here, I have 3 boys… the staff is always helpful, service is pretty quick. I came today with my 13 year old, had to bring my toddler… needless to say, he was touching everything, wouldn’t sit down, beginning to have a tantrum, when one of the gals walked in with crayons, paper, stickers, and a little toy car… saved the day! When you think you have to go to urgentcare, first thought is always, «it’s going to take forever»… it’s not bad here, even had to get xrays! Thank you for such attentive service… keep up the great work!

Overall good experience, Michael at the front desk is so friendly and patient with everyone. He was Very helpful and informative on what to expect, with wait times and co-​payments. I give this place three stars because of the wait was insanely long. But the nice environment of the staff off set that.

Went to the urgent clinic for a fall and was seen by Ted. You can tell right away that he’s a caring person. He took his time examining me and explaining what he saw in my x rays. Luckily I didn’t break anything just had some bad swelling!
After I got my crutches, he even walked me down to the waiting room to make sure I didn’t fall on the way there. Great guy!

Most awful place and will not return! .
I was the very first one there at least three or four people got to cut in front of me by the doctors. I was there at 8:15 they opened at 9 they refused to open the door. We were out there piling up til 9:10 and I didnt get out of there til 11:30 .
Then this Dr. Diaz has the nerve to lecture me about how I need to get my finances in order so I dont end up like one of the patients there that caused a big scene. How dare he lecture me!
He probably got his fancy dr. degree by hoping the border into MY country and getting scholarships while I am jobless and have student debt on my shoulders!
I am a degree holder too! Just because someone goes to an urgent are doesnt mean they are beneathe the doctors there… Our services pay your paycheck!
I am still at home arguing with them about the prescription that they are screwing me around about. I am calling the AMA and reporting them today!
I was having fevers and pain after a very deep filling. The dentist told me no, when I asked for help and medicine. the dentist didnt want to help so I end up in urgent care and was getting jerked around by them too!

Extremely slow, not very friendly service. I always come here because it is close to my house however I think I’ll start looking else where because of the long wait

Every person I encountered was extremely professional & polite. I have no insurance and was a cash patient. The lady at the desk was very nice, the young man who did my X-​rays was very nice, another one of the techs there was very nice and the PA Diaz was very knowledgeable and nice. I ended up fracturing my ankle and need to go see an orthopedic surgeon for possible surgery. The breakdown of the fees I paid were:
Admission $ 95
X-​rays $ 55
Soft cast $ 140
Crutches $ 30
If you are sick or injured and need to go to an urgent care, this place will do a great job! Btw, I was in and out in 2 hours!

People in the front are kind.

**update: apparently they care more about their reviews than their patient care. As soon as I posted this post (which was a late post from an experience in June) they harassed my husband who went in because he was ill and this was the closest facility. They discussed this post and shared their disgust with him. Just adds to the issues with this place.
If you can’t handle the truth than give better service!!!
One of the worst urgent cares I have ever been to. It gets two stars for their beautiful office and that’s it. Rude medical assistants in the front who drink monsters all day, gossip, and are obviously under qualified. Also, there is a short guy with salt and pepper hair who is a PA (physician’s assistant) who mistakenly thought he was the head doctor and is rude to everyone. Professionalism needs to be reevaluated here. Honestly, there’s better patient treatment at any nearby ER. The last thing an ill patient needs is to be talked down to, ridiculed, and ignored. Not to mention the 2 hour wait at the very least and a tiny waiting room that barely fits 10 chairs. Go elsewhere… for your own health and dignity.
**update: PA’s name is Diaz. He needs to get out of the medical field. What an ignorant douchebag! Maybe why he’s just an assistant.

So slow. They need more doctors and to give patients more heads up on approximate wait times. Also four people came before me and they let them. They really need to give an approximate time.

I am very impressed that Derek was able to clear my eye of metal pieces. He was amazing! I had a previous visit that didnt go as well with a different practitioner. However, I spoke up about it and theu worked to solve the issue. If you go there request Derek. He listens and knows how to handle the situation as a professional should. I am 46 years old and have seen many doctors and nurses through my years of extreme sport and work injuries. Its nice to see young professionals caring about my health and recovery.
Thanks Derek.
DARRYL

I don’t what all these mediocre and negative reviews are about, but my experience is OUTSTANDING.
The clinic is super super clean!!! Like SPOTLESS and SHINY, and you can smell the alcohol !!
I got there at 9:10am, and was out by 10:20am. They are very efficient, the PA /​DR. Knew my symptoms and diagnosed accurately.

Day 2: Had to come in next morning cause my symptoms had gotten worse overnight and today I was seen by a NP Eladio Tizon. He was nice and comforting. He took his time with me and did a physical exam listen to heart and lungs and what not. Asked a lot of questions as doctors/​nurse should do. He gave me stronger meds/​shots than the previous guy who saw me.
Day 3: Today, saw NP Tizon again and it was as pleasant as a doctor appointment can be. He took his time to observe me and ask questions again. Told me to get my primary care on board and go to a specialist ASAP! Also to let him know how I’m feeling if I’m ever in the building again soon.

It’s busy here … But it’s busy every where! So I don’t mind patiently waiting, since my daughters pediatrician couldn’t see her they sent us here.
I like this place they are friendly even with a million patients angrily looking at them, they keep a smile on!
The MA who did my daughters vitals (a male Indian guy) was super friendly!
And the Dr. Who saw her (I’m bad with names he was a short male Dr.) was amazing! He explained things to me… so I understood exactly what virus my daughter had. Also he was very caring and honest. I wish we had more caring Dr’s like him!
Funny thing the Dr even told me to look on Unilocal for a better pediatrician… He doesn’t know I’m a Unilocaler lol
So we got here around 3:15 and discharged at 6 ish
This wait time beats the ER. Wait times !!!