Advance Care AAA Medical Group

Horrible experence ever! The assistant is rude. And they put us on over 2 hours wait for nothing. Bad expernice ever! Will never come back ever agian!!!

I have been going to Dr. Tu for all of my medical /​health issues and have always been satisfied with how knowledgeable he is. I know he always self-​schedules and tends to come in late Which may seem unprofessional, but I have never walked out of his offices feeling like it wasn’t worth the wait. Yes, he chats with some of his patients, but really guys come on. He’s human too. What’s so bad with some interaction with his patients? If you’re in a serious situation you should be going to the hospital instead of this clinic. I’ve went to other doctors because I was impatient with the wait time here, but I’ve always ended up coming back. No doctor I’ve been to has been as knowledgeable as he is in the Rowland Heights area. I’ve been to doctors with four stars and still was unsatisfied with the quack diagnoses they gave me. So in the end, it’s up to how patient you can be to wait for Dr. Tu. But if you feel like a self entitled/​righteous arse, you can always take your business elsewhere.
Just a thought: the nurses probably have attitude issues because of all the patients that give them a hard time for unjustified reasons. I’ve never had problems with the nurses. They frown, I smile. In the end we’re all smiles.

Absolutely ridiculous.
Location: It’s located on the second floor of Diamond Plaza. It’s quite hard to miss.
Service: Terrible. I arrived at the office at around 6:20P and there was only one family ahead of me. Five to ten minutes later, the family was called in, so I was expecting to be called in about 10 – 20 minutes. That was not the case. During the hour that I was waiting, more and more patients began to flood into the waiting room. Finally, I was called in where the nurse took my blood pressure & heart rate. I was a bit concerned since she didn’t bother checking my temperature…
I was seated in the room where my dad and I was waiting for the Dr. Tu. For the next 20 – 40 minutes, we could hear the doctor chatting away with one of his patients next door about politics in China, Taiwan, and the US; but he didn’t stop there. He diagnosed the patient and continued to ramble on about fruit trees. Seriously? You have a full waiting room of sick patients, and you’re here talking about fruit trees?! This doctor either has no one to talk to back home or lacks compassion towards his patients.
When the doctor came into my room, my father and I didn’t even want to start any conversations because we don’t want to wind up in an endless talk with the doctor. He took a look at my throat and ears and determined my throat was inflamed, which I’m sure it is, but something about the speed of his diagnosis makes me question his practices. He prescribed me two medications. He did say he was prescribing me antibiotics, but that was it; he didn’t even bother explaining what the other medication was for. I mean you don’t need to tell me the dosage, but at least tell me what you’re prescribing me.
Anyway, the visit took a total of 2 hours. I walked out into the waiting room, and I can see that it is PACKED with people. I honestly felt terrible for them, knowing that they may not get treated for another hour or so.
Overall: According to their records, I came here once in 2006. I can see why I never came back after that. The service is terrible, but most of all, the doctor doesn’t seem to care all that much about his patients.

I am a fan yes I am. Located at Diamond Plaza, upstairs next to New Capital Restaurant.
Despite all the negatives, Dr. Tu is a great doctor. Not sure why we always have to wait a LONG time even though there isn’t that many people. I came back at 230 when lunch was over but he probably was not back yet so I waited a good 45 minutes. I don’t normally go to the doctor so I don’t really have a family doctor or regular doctor I go to. This place takes walk-​ins. I guess it’s supposed to be an urgent care? No idea but it’s convenient because regular doctors go by appointment only and are normally booked. I had a sore stomach. Pain was on my right side, intermittent pain.
Dr. Tu was very thorough in examining me, explained to me which organs are where, ruled out appendicitis and pointing out where it SHOULD hurt if it was that. Pointing out different spots that should hurt if it was this or that, so ruling out everything until no organ was left lol.
He said I must have some kind of issue with my colon, a spasm? Basically IBS but he did not say that. I googled it lol. He told me to eat warm foods and rest. I did that, and the next day I was fine. I could eat ice cream again. The world did not end thank God!
Kenzie happy! LOL :D
P.S.
It’s $ 48 per visit from your 2^nd visit forward.
They do take Health Net and L.A. Care, Medi-​Cal, etc.

I’ve come here several times and only because I get sick every few months and most doctors won’t give antibiotics after only a day of being sick but Dr. Tu knows I’m often sick and gives me the meds I need. Dr. Tu is actually very nice.
That being said, this place is TERRIBLE. Receptionists are all rude and obnoxious, with the exception of the one older Indian nurse, she is very nice. They open at 9 am without a doctor every day! I learned to call in the mornings to ask when the doctor would be in before driving down, but they’re always wrong, and rude about answering questions, as I said. Today I called at 9:30 and I was told he’d be in at 3, got here at 2:40, heard the receptionist tell someone else he’d be here at 3:30, it’s now 4 and he’s still not here! And their AC isn’t working, and it’s one of the hottest days of the summer! This will probably be my last visit, it’s just so not worth it.

I can’t lie. They really are dirty. THey really are unprofessional. I have waited hours before only to find that the doctor didn’t even come in till late afternoon and even then it’s whenever he wants. The staff never knows when he will come. He tried to prescribe me medication that would pass through my breastmilk and cause nervous system problems for my baby. Thank God I looked up the medication before I took it, called him back and demanded something else. The only reason why I had him so long was because of my insurance and the fact that I worked and could only get in late nights. It’s not even worth that though. Don’t go.

He should be a murderer instead of a doctor. I don’t know how this piece of shit can still practice medicine. My grandma was diagnosed with lung cancer and we urgently needed his help and referral. It’s been more than a week and we can’t even find him. We called him repeatedly and his staff Js said he is sick and won’t be in, maybe tomorrow. A week has gone by and offered us no back up doctor or referrals. My grandmas situation had gotten worse and is seeking other help, if she waited on him, she would be dead by now. DO NOT see this doctor unless you don’t care about your life and want to die.

I brought my daughter to Advance Care to see Dr. Gene Tu for Urgent Care. We arrived promptly at 9:00am as their sign said they opened at 9am. We were told by the receptionist that the Doctor would not be in until 5:30PM! What? Why have a medical office open with no doctor? I couldn’t go elsewhere because of the medical group we belong through our insurance. So we returned in the evening and arrived at 6:00pm. The receptionists was really rude. They were more concerned with socializing, talking, laughing and eating than providing anything remotely near customer service. The facilities are dirty and unprofessional. Dirty doesn’t even begin to describe it. Once we got into the room, we waited for at least another hour, while the doctor and his staff laughed and chatted. It was clear that the doctor and his staff were more interested in socializing and texting than providing appropriate patient care. The exam room was filthy. The instrument table had a hair, there were bloody bandages on the floor, and the alcohol jar was completely open. So gross. It’s hard to believe this was a medical clinic located in the United States. It is incredible that this urgent care facility has a contract with Blue Shield (our insurance). The doctor barely examined my daughter and wrote a prescription. Needless to say, we where’s so glad to leave. We will never return.

Dr. Gene Tu, how can I even describe him, it’s hard for me to put into words because I am so mad. He is a murderer!
My father has been going to him for almost 10 years. Recently, my father was diagnosed with nasopharyngeal cancer. He went to Dr. Tu complaining of nosebleeds, dizziness and the most obvious of all a swollen neck/​lymph nodes.
Dr. Tu just kept prescribing antibiotics, 3 times actually. Nothing was happening but he just kept prescribing meds. Mom and I felt something was wrong and we rushed dad to the hospital. There we found out that he has this cancer. We don’t know how far it has spread but Dr. Tu clearly does not know what he was doing. I don’t even know how he could call himself a doctor, when the signs and symptoms are so obvious that something is wrong with his patient. He should’ve referred us to an ENT doctor and maybe then my dad could have a better chance at survival. Even i could google all these symptoms and I could find an answer. My mom has been trying to convince my dad to search for another doctor for years but now it’s too late. PLEASE DO NOT GO TO THIS CLINIC! And his wife, Dr. Tseng is in JAIL for writing illegal prescriptions and killed a person. So that should say it all! I hope both of them go to prison! I’m baffled that this place hasn’t been shut down yet.

Never go to this clinic. Wait is forever and receptionist and all staffs are very unprofessional. Never ever take the risk on going to this facility which is so dirty.

I wish there was a negative star rating… the wait time at this place is crazy! I waited well over two hours to see someone… then they’re like… oh the doctor isn’t here until 1pm… meanwhile they opened their doors at 10am and sat patients in rooms to wait all that time, and didn’t bother to tell them.
PS! Check out this article that showed up in the LA times… needless to say, I’ll never go back there! Ever.

I left this practice a few years ago for the very same reason — the staff was very unprofessional and the facility felt dirty inside and out, especially the exterior (elevators & walkways).

MY WORST NIGHTMARE!!! Both the doctors and nursing staffs were unprofessional, slow and unhelpful. All the nursing staff’s license should be REVOKED immediately!
I waited for an hour and a half to see Dr. Tseng and the nursing staff were having a difficult time knowing if I was on the waiting list or what number I was. I guess they had a hard time thinking when they were talking and eating amongst each other so happily.
My check-​up lasted 5 minutes with Dr. Tseng examining my ear and mouth costing me $ 78 with just antibiotics prescriptions. Taking my medications on time and still having fevers for more than 3 days, I was forced to go back to inquire about my condition.
My next visit was even more ridiculous!!! I had to pay Dr. Tseng again even though she did not diagnosed me correctly the first time. She didn’t know my condition and had me take blood tests for Malaria, H1N1… while looking into her trusty hand book for answers.
Ever since my last visit, I have not gotten any phone calls regarding my tests results especially when the blood tests were costing me $ 600 for no reason.
Bottom line, I will never recommend this health clinic to family, strangers or to the dying because this clinic has proven to me that they can not be trusted to treat anyone.

Yes, it’s true. This place sucks. I came here to get an immunization shot which I found out later I may have not needed. I explained to the random guy taking my vital signs to ask the doctor to review my labs because I wasn’t sure that I needed the immunization.
They made me wait in a room and a nurse comes in ready to give me the injection. I asked her if she spoke to the doctor regarding my labs and she sounded like she didn’t understand me or really cared and said «whatever doctor orders, we do.» Being a nurse myself, I thought we nurses are supposed to be «patient advocates». Whatever.
I never even got to see a doctor during my visit and they charged me as a cash patient, $ 130 for a shot even though I had insurance. They make you sign a form agreeing to pay the amount they charge you even if your insurance covers it at a lower price. DO NOT COME HERE. They are incompetent & lazy and like many doctor’s offices, are only in it for the money.

9÷1÷10
Just saw this in the newspaper:
«Medical board moves to revoke license of Calif. osteopath linked to overdose cases»
Apparently, Dr. Lisa Tseng’s license may be revoked.
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I feel it is my duty to warn Unilocalers, DO NOT GO TO THIS PLACE!!!
The first time I came here like two years ago, it was okay. I needed to be seen on a Sunday and the front desk staff at the time were professional and I got what I needed and it was okay.
Second time around, in late 2008, I came here on a weekday afterwork and the staff had gone through 180 degree change. Very unprofessional they just kinda sat there chewing their gum and talked to each other and the tone they used was very monotone. If I had to judge on appearance, they were probably high school dropouts.
When I was called up to pay my co-​pay, the amount was twice of what I was supposed to pay for urgent care. At the time, I thought that I might not have been in the medical network since I had changed insurance, so I paid it.
When I finally was seen, Dr. Tzeng told me that I needed to pay for my lab tests. When I asked, isn’t it covered by insurance, she told me that they didn’t pay enough and that I’m not their patient. WTF, if I’m in your office being seen by you then I am your patient!
Next day I verified all the co-​payments with my insurance and I was only supposed to pay half the office visit co-​pay that they charged me and not supposed to pay for lab work. Called back the Dr’s office several times about this issue and they were very unprofessional about it. They didn’t even bother calling the insurance company to verify, they just said that it was the amount that they charged me and really gave me the runaround and did not refund my money. It’s been a few months and I have the insurance taking care of this issue now through the appeals process. The Dr’s office also apparently did not respond to the insurance company when the insurance company contacted them to resolve the issue.
Above all it’s not totally about the money. They were very lazy and unwilling to call and verify the facts with the insurance like what professional medical offices do. Additionally, I had to be seen later by my personal physician for the same problem and the condition that they diagnosed me with wasn’t even correct. I doubt they really ran those lab tests.

Short Review:
After being a patient at this medical facility for over a year, the lazy, incompetent, apathetic, and unprofessional receptionist/“nurses” have driven me to seek out a new medical office.
The doctors may be knowledgeable, but they ultimately do not see customer service as important factor in their office or do not care about their patients. It appears they rather hire useless staff with «pretty faces» than take care of their patients.
Detailed Review:
I first visited this clinic as an urgent care patient. I was happy to find a local facility with extended hours. However, my joy and any other positive feelings quickly made a turn for the worse after interacting with the receptionist/“nurse”. The receptionist/“nurse” appeared much more concerned about replying to her text messages than providing me with answers or the necessary paperwork to fill out. In addition, the receptionist/“nurse” could not be bothered to stand up or raise their voice when calling out patients’ names. After the receptionist/“nurse” called each name, every patient in the lobby looked at each other and asked «What name was called?»
After sitting in the lobby for 1.5 hours with only four patients ahead of me, I tried to psych myself up thinking, «must be a long wait because the doctors here are really thorough.» I patiently waited another hour (2.5 hour total wait time) to be seen the doctor. I was examined by Dr. Gene Tu. He appeared to be knowledgeable and the examination did not feel rushed.
On my next visit to the medical office, I patiently suffered through two hours apathetic and unprofessional customer service. This time, I was examined by Dr. Hsiu-​Ying Tseng. She was very knowledgeable and thorough. She addressed my issues with expertise and answered all of my questions.
My third visit was very similar to my second visit. Again, I experienced exceptionally unprofessional service from the office staff. However, Dr. Hsiu-​Ying Tseng came to the rescue with a thorough examination and detailed instructions on what to do about my condition.
Skipping past a few unmemorable visits filled with long waits and immature/​unprofessional office staff
My last visit: the epiphany. I visited the office expecting poor service from the office staff, and sure enough, the receptionist/“nurse” provided the service of an apathetic junior high student. This time I asked for their names specifically for this review.
I walked into the office, signed in, and tried to inform the receptionist Britney that I just had a quick question about my last visit with Dr. Hsiu-​Ying Tseng. Britney began replying to her text message in the middle of my sentence. I peered at her co-​worker Monique, sitting next to her. Monique sat back in her seat with a blank look; no intention of addressing my issue. Britney finally finishes with her text message and I state that I had a quick question about my last examination by Dr. Hsiu-​Ying Tseng.
After a 20 minute wait, Monique informed me that Dr. Hsiu-​Ying Tseng was not in that day and I would have to see another doctor. Shocked and annoyed that it took her 20 minutes for her to tell me my doctor was not in; I asked if it was possible to call Dr. Hsiu-​Ying Tseng. Both Monique and Britney began mindlessly reciting «It’s not possible. That’s against our policy. You should have.. .» After much resistance, Monique finally called the doctor (who promptly picked up the phone). Monique then began to distort every aspect of the question I had and quickly hung up the phone before I could request to speak with the doctor. As a result, Dr. Hsiu-​Ying Tseng stated I had to be examined again at a later date.
I began thinking, «What kind of doctors would keep such poor quality employees on staff? Don’t they care about their patients?»
The epiphany hit; the doctors may be knowledgeable, but they ultimately do not see customer service as important factor in their office or do not care about their patients. It appears they rather hire useless staff with «pretty faces» than take care of their patients.
After my last visit, I checked online to see if I was the only person with a similar experience. I am sad to report, that many people on different review sites have reported the same experiences I have had.