Pacific Sales Kitchen & Home

Robert pleasant is one of the best people i have had to deal with. he is very knowledgable about his products. consumate professional. I will send all of my family and friends his way if they need appliances. asset to this company

Just got a whirlpool washer from Brandon and he is the best. He got us a great deal on a floor model and was very professional and helpful the entire time. Will be returning for a dryer

Great customer service & awesome knowledge on appliances. We just purchased our first Samsung refrigerator the new black stainless steel. Brandon Mendoza took care of us and went out of his way to price match and get us the best deal. We are very happy with the 10 year warranty as well. Thanks again Brandon!

These guys know their stuff! Brandon was very knowledgeable and helpful! I came in with a few appliances in mind and he took absolute care of me! This place offers a huge variety of appliances and I was just a very happy customer! Their prices are just as friendly as their staff, too! Will definitely come back the next time I need more and will recommend them to friends!

Bought a couple of appliances here and Brandon helped us out. This is the guy to look for if you want your shopping experience to be smooth and worthwhile. Very knowledgeable and helpful. Will definitely go back for more appliances.

My wife and I shopped here about a week and a half ago for a frig, washer and dryer. By far the best experience we had shopping for appliances. Brandon helped us and this guy is very helpful and knowledgeable. Answered all our questions and made our shopping experience a very good one. My wife and I highly recommend him and please dont hesitate to come see this guy!!! Shopping experience made easy and fun!

We purchased a Samsung fridge and freezer here and received fabulous help and support from Robert Burdick. Robert was very knowledgeable in the appliance products and was extremely helpful during the process of our purchase. He also gave discounts and free cleaning wipes for the fridge.
We are extremely happy with Robert and his outstanding customer service. I recommend purchasing your products from here and asking specifically for Robert. Awesome inventory also!

Employee Robert Burdick of Pacific Sales in Best Buy of West Covina Plaza was extremely knowledgeable, courteous and helpful. I previously ordered a built in 24″ dishwasher (on line) and found its casing dimensions were too large to fit due to obstructions inside my cabinet. Robert immediately understood the dilemma and directed me to another 24″ model to fit my needs. He personally showed me the difference and explained how this second unit will fit around my described obstacles. Thanks to Robert, I didn’t have to settle for a compact 18″ model.
Robert’s actions and attitude were very much appreciated.

Pacific Sales Employees both at the West Covina store and at the Pasadena store are Great! they are very helpful and curteous, HOWEVER their job is to SELL SELL!
DO NOT BUY from Pacific Sales if you have an intention of purchasing an extended warranty!
Which you will need to buy if you are buying any LG product.
I went to the pasadena store because they carried the LG fridge and the DCS range I wanted. I purchased both and also purchased a 5 year extended warranty for both.
The refrigerator LFX31925st turned out to be a lemon. So, it turns out that the extended warranty Pacific Sales sells you is with a company called WARRENTECH DO NOT BUY this warrany! Warrrentech is lousy they do not record all the acivity when a service called is made. They do this so that they do not have to fulfill their «no Lemon» clause. Then they say that this call does not count because it was the same issue you had before. They told me that my 5 calls of «the refrigerator is not cooling» dont count as 5 calls because they are about the same issue! They also said the job of the fridge is to STORE food! not keep cold? Long story is that Pacific Sales does and will not take any responsibility for selling a defecftive product, LG does and will not take responsibility for making a defective product and warrentech will not replace the defective product because they will dance around the wording in their warranty so as they dont have to do anything.
Buyer Beware is right. Dont make the same mistake I made.
Oh, and the below question of «bike Parking» DONT park your bike at west covina mall my bike was stolen and again no one wants to take any action… Dont even get me started on this issue!

Pacific sales is a great place to get all your appliances you need to upgrade your kitchen. I even asked for special pricing and they gave me 10% off total price as long as all the appliances were same brand. My kitchen looks great!
Thanks pacific sales

If I could give this company a negative star I would do so without hesitation. After an incredibly long and pointless waste of time, I finally spoke to a Cher from the Extended Warranty Department just for her to tell me that Pacific Sales is not going to do a damn thing about my dryer. After all the emails and phone calls, it was decided that their precious extended warranty only covers mechanical (which this is technically) and electrical. Manufacturer’s defects are not covered. This was a perfect opportunity for this company to rise above all the negative mire and prove they were about the customer. But thank you Cher for proving to me that this company is just about the money. You were quite clear in our conversation that Pacific Sales would not fix their dryer that was covered by your own worthless extended warranty because it was due to a physical crack in the drum and that I was basically S.O.L. I appreciate your dedication to your company and their enforcement of the rules which govern what is covered which your salespeople clearly do not spell out only to make the sale. I wonder if I were to extend you the same courtesy here in the medical setting where I work if you would be so self righteous and pompous. Enjoy your victory because I will make it a priority to tell as many people as I can what a shady and non customer oriented business you work for. I digress that she is just a cog in a very large machine but then again she’s not the owner of a very expensive and useless paper weight. I’m done with Pacific Sales and actually hope that my experience is not shared by other customers. I can only say again, the devil is in the details. Buyer beware, etc.

Worst experience ever. I bought a stove early this month and was told the return or exchange is within 15 days. Well, I called and went back there to exchange the stove as I actually do not need it but needs a washer and dryer instead but was told so many different excuses. The person I spoke to over the phone and at the store told me that I cannot return or exchange once it is delivered. I asked where on the return policy does it says that and he point towards «used, installed or altered merchandise are not returnable or refundable». Once its delivered its used? Plus im not RETURNING it, im EXCHANGING it. Just based off that section of return policy, it seems to me that even if I installed or use it I could still exchange it. Then they ask me to come back another day to speak to the person that sold it to me or the manager.
Feels to me like they are trying to buy time till after my 15 days and then tell me that I cant exchange it anymore since its past the 15 days return or exchange policy.

tl;dr — service at the store was great, delivery was bleh.
This year has been a year of firsts for my wife and myself — we became homeowners! With that however came the need to purchase needed appliances. We initially visited an outlet store but received pretty poor service (the ‘expert’ salesperson read the labels on the different appliances to us).
Going to Pacific Sales was honestly a world of difference.
Hank (who, hey I’m going to specifically give a shout out to), took care of my wife and I and gave us a completely personal and straightforward primer on our appliance needs. He worked patiently with us, helping us figure things out — like whether or not the washer/​dryer would fit, what features were relevant and which ones were gimicky. A great salesperson without feeling too ‘sale-​sey’.
Knocking one star off for the delivery services though — all of our appliances were listed as being ‘in-​stock’ when we purchased — however on the day of delivery we only received 2 out of 3 appliances — the other one had surprisingly become back-​ordered. A huge annoyance for anyone who has to take off time from work to receive these kinds of deliveries. I gave Hank (great guy) a call almost immediately and though he couldn’t explain the discrepancy that happened, he was able to at least credit us back some cash for the inconvenience. A much appreciated gesture for a cash strapped young family starting out in our first home.

If you want great service and a knowledgable sales rep come to west covina pacific sales. I purchased my cooktop from Daniel Hernandez and he provided exceptional service, and help me find exactly what I needed. He also had great follow up to let me know when my item arrived and also is always pleasant to work with. This is the best service I received in a long time from a pacific sales rep.

Actually had some great service in store. Knocking off stars for the delivery service and set up. Worked with Brandon to purchase a new washer and dryer. Great customer service and he wasn’t at all pushy. Currently sitting around waiting to have the delivery guys set them up. Two men have come to deliver it and the first guy without even trying already says he can’t install the washer with the new hose because it would be too hard to remove. He wants to install using the old one that was already there. I told him to cancel the order than and then take it all back! I went inside to grab my phone and call Pacific Sales. When I got back it was a miracle! He was able to get it off. It took about a minute. The guy was trying to avoid any extra work. I guess he figured out it would take more work to haul all that stuff back than to try and take off the hose. The guy was a douche. He hadn’t web tried and was already telling me he couldn’t do it by sight alone. Pacific Sales needs to hire better delivery men and installers. These guys left a sour taste in my mouth.