Citrus Valley Hospice & Home Health

My uncle passed here. It’s been hard to post but it’s deserving of a post.
My aunt and her family were treating with the up most kindness and respect. They didn’t harass us about too many visitors. They assign on hospice nurse to him. Although different nurses would walk by and ask… is there anything you need.
I’ve worked Convelence hospitals, personal home care, hospice in homes. I have to say this can be a peaceful way to go. If your losing a loved one and can no longer give the one on one– let them go peacefully with the proper caring people around them.

I didn’t actually use these people for their services, Instead like most people I like to look at reviews and find out what is great about Citrus Valley.
In one phone call I was disappointed with there efforts in helping me with the questions I had. I was out on speaker and then realized I was on a conference call with with two people interjecting and answering my questions.
YES!!! I was that person and hung up, BUT I thought if they couldn’t have the compassion to answer my question privately how would there care be for my family if they called in an Emergent situation. Unfortunately I was hoping not to be disappointed.

A relative was here recently. Overall the staff was professional and caring. Facility was recently remodeled so inside is clean. Rooms are large enough to accomodate several guests and up to two overnight. The common area has seating for many. Each room leads to a patio area outside. There is a small kitchen and eating area for heating food and eating.
I do have two complaints. The intake nurse who spoke to us at the hospital said the staff would dampen the lips of my relative since relative could not eat or drink. This never happened.
Second, a nurse came in to give a morphine injection. Staff member cleared the air from syringe into a cup that we were using to dampen the lips of the relative. After the injection, staff member just left never throwing out the cup or replacing it. No matter how good a facility is, it is always good to have a family member there to watch the staff like a hawk. God knows what is happening when you arent there.

Very nice place where the staff is very caring. Patients are taken care of and family members are put at ease.

My grandfather was able to pass here peacefully. The staff is very friendly and are there for you. Visiting is simple and easy. They try to make you feel at home and show compassion to you. Their rooms are clean and they try to make it feel welcoming.

This hospice really needs to train their staff to be a little more caring and not so heartless to family members in mourning. They complained about everything my family did while visiting my grandfather. Their patients pay their salary and they act like they are a burden. We had 1 great nurse Laura who I truly wish there were more like her. The others were like cops watching our every move felt so uncomfortable being there. If you have a large loving family this is not the place to go to.

My nana passed here at the end of December and by the end of January my uncle was moved here. The staff has been so kind, gentle, and compassionate. This is such an amazing facility. They really make you and your family as comfortable as possible. Thank you everyone who works and volunteers here!

My family member was admitted to hospice after 13 grueling days in the hospital. I could sense that he had completely relaxed after being there a couple of hours. On the first night, they hired a sitter to spend the whole night with him since he had successfully gotten out of his bed while at the hospital and had a serious fall. He passed away very peacefully after just being there one day. I am so happy that he did not die while at the hospital which is the most awful place to pass if you ask me. They allowed the family to continue arriving during the day after his passing to visit. They were respectful throughout, and gave us privacy. We made several requests when we arrived re room temperature, lighting, etc and the nurse saw to it that everything we asked for was done promptly. I am so thankful that he passed in such a peaceful manner.

I am sorry for the experience of Phil D, but our experience was nothing short of extraordinary. Our mother was admitted on Thursday, January 31 and the nursing staff was attentive and caring and right on top of her needs. They were very supportive of the many family members and friends that streamed in and out over the next 12 days. We were one of the truly lucky families that got to see our mother’s health rebound and allow her to return home. We have to credit much of this success to the staff at CVH, as well as medical director, Dr. Leung. And they have continued to make this positive as we transitioned her to home care and they provided resources to make this possible.
We also noted that many other families truly took advantage of the large central lounge and kitchen that allowed all the families to gather and share time together while being close to their loved one.
My entire family came away with a view of sincere gratitude and appreciation for the care our mother received throughout her visit. Could not recommend more highly.

My father was admitted on Wednesday, January 23, 2013 to try to get his pain under control. I’m pretty sure that it was the pain that kept him alive because he was ready to go and finally left us at 10:23AM on Friday, January 25, 2013 just 3 weeks before what would have been his 70^th birthday. I was fortunate enough that I was only 15 minutes away so was able to be by his side as he took his last breath that rainy morning.
I would like to comment on the entry by Phil D. from 12÷10÷10: I had a similar experience when I visited the night before at about 7:00PM. I showed up and there was nobody at all at the front desk or the nurses station. I wandered around until I found the whole staff together having a meeting. This shocked me since I had just read Phil’s entry the day before. Luckily my dad had a continuous pain med feed and was asleep at the time so there was no urgent needs but I sympathize with Phil and his experience.
My experience with the staff was positive and they were very respectful. I di believe they should put more emphasis on being sure there is a greeter at the door at all times though.
Aaron Alexander Eskridge, Son of David Lawrence Eskridge and Earline Eskridge

Seems my last review was removed.
If you care about the person that is going hospice, find another facility. the management said they were too busy having a meeting when my father needed pain medication just before he died.
I’m a medtech a could have given him the meds if they didn’t take them from us as he was admitted 2 hrs before. Don’t leave your meds with the nurses.