Banfield Pet Hospital

Dr. C. Has a nice bedside manner. Dr. L. Does not seem very experienced and is hyper. Second time with her today and it did not go well. She scared our cat when trying to get a blood sample and kitty tore a nail snagging it on a towel! Why was a towel in which claws could catch in the space?! Now the cat has more pain in her foot than in her cleaned teeth! And she is really limping. They gave us pain meds at no charge and a $ 15 discount, but still. Our family is not happy.

I have some concerns about how this location is being ran after Dr. Aponte has left… We have a 1 year old yorkie that has gotten diarrhea and has lost his appetite. He has had these symptoms for the last couple days so my fiancée decided to take him in so that they could check him out. I pay $ 41.95 on a monthly basis for his wellness plan so that he could be covered. Once there, they check him out and state he is a bit dehydrated and that they need to conduct tests on him to find out the exact problem of his sickness. They bring out the total and it is a whopping $ 517.67!!! They tell my fiancée that we should switch to the plus plan, which I already have and state to her that I only pay $ 34.95 a month? That was a lie because I have my bank statements to prove it. We look at the discounts for having the plan and they are only $ 3-​$ 10 off each treatment. So your telling me that I pay all this money to only get less of a 10% off his medical expenses? Feels like they are only after our money. I have been here for the same reason before when Dr. Aponte was here and only paid about $ 30 for his treatment. What has happened here? Something’s not adding up. Not going to lie I’m thinking of canceling and finding another vet. This is ridiculous and at this moment wouldn’t recommend this location until I further get more information on there work practices. Really disappointed because it’s a pets health that we are taking about and that’s why I pay so that he’s covered.

I have had the worst experience with this money hungry company. Thee worst. First off we adopted two kitten about 3 months old. We signed the first one up for the insurance since she was under weight. She was on it a month and passed away we knew we’d need to pay the difference to cancel for what services we did receive. Fine right. First I was told the difference was 141. And that I need to cancel by phone. So I called and they said the difference was 241. Big suprise there they wanted more money yay. Now we go to bring our other kitten in. Signing her up for the wellness plan. Made an appointment to bring her in after signing her up for the plan. Guess what turns our they never signed her up. And you guessed it they wanted more money for her to go in for a check up. Because they messed up and didn’t sign her up.
Yea no thanks we will be finding another vet. This is just ridiculous.

I keep going back and forth between 3−4stars. After my last post, Banfield called me, settled my account, and offered to put star back on a wellness package. My acct never reached collections. This is good news, I just hope they continue to be responsive to other customers in my situation .I’m pleased and star will be covered now. Glad we all came to our senses.

So this was my first time at Banfield with my 8 year old doggie Sammy. Sammy is a Dachshund and he has been having some pain he did not want to eat his crunchies and did not want to jump on the bed or sofa lately. I brought him here and the staff was so nice and welcoming, especially Dr. Aponte. I cant say enough good things about this clinic. So I purchased the health plan for Sammy because it ended up being a great deal. Sammy needs quite a few things and this plan includes everything and more.
Sammy had a teeth cleaning and was put to sleep to do the procedure. I was worried but he did very well. While he was out they took xrays and discovered some mild arthritis on his hip. I am so glad I brought Sammy here, he loved Dr. Aponte and the staff. I got to see the inside of the clinic and it is very nice and clean. The cages are well kept and they even made a little bed inside the cage to keep Sammy comfortable as he recovered. Sammy went home with antibiotic and pain medication and he is doing great now. They did shave his little paw to put the catheter but it was very suttle you can hardly notice it. We will definately be back and will be signing our other dog up for the plan as well. Thank you to all the staff at Banfield for taking care of my little guy.

I have been coming to banfield for one year now. I have more than a couple of problems with them. But I always seem to give more chances.
I got the pet insurance thinking it was going to be a good idea. It wasn’t good at all. you would think they are working commission due to everything they try to sell you.
On top of that I dropped my dog off for an appointment and I picked her up at 3pm and they haven’t even seen my pet. She was left in a crate all day long, who knows if she had water. When I picked her up they wanted me to reschedule my appointment. Why didn’t they tell me that in the first place? Or they could of called me and told me my pet wasn’t going to be seen until whatever time it was going to be.
In addition to this, my dog is having health problems right now and they are totally giving me mixed emotions about her. They say one thing and it’s another. My dog or I will not be returning.
Choose your animal hospital wisely.

We just got our first puppy, a Cocker Spaniel so we went into PetSmart to get a few supplies with him in tow. A staff told us about the hospital in the back and their payment plan.
We went to meet with the Banfield Hospital staff who explained the planned and benefits and we were pleasantly surprise we could immediately see the vet. Which was fine with us but a little unplanned, one of the biggest set backs was the wait time, we were immediately ushered into a waiting room but it took quite a while before we saw the doctor, who by the way was GREAT. He explained what he was doing and looking for during the exam.
We signed up for the Puppy plan which is going to cost us $ 39.95 a month and it includes neutering, shots and preventative care along with prescription medication discounts! Hoping this is going to save us some money!
Overall Banfield staff was great!

EXTREMELY DISAPPOINTED pretty much sums up my experience. First and foremost read the reviews from the other locations. Generally this location has the same problems that the other reviewers have brought up. LONG wait times, LACK of pro-​active customer service, unjustifiable expensive rates, and this vibe that they will do anything to get your money.
I bring my dog in to get a check up because she’s having an infection. During the check up, there were other procedures being discussed unrelated to the situation at hand. Then they say its too late to have her sedated for her procedure so to bring her back the next morning. They say that drop off is at 7am and I’m thinking okay great, I can make it to work, no problem. Unbeknownst to me, the doc doesnt arrive until 9am! So my poor girl has to wait for 2 hours before there is even a chance to see the doc. If they had forewarned me of this, I would have brought her in later! So with this in mind, I call in at 11am to check on her. because you think that 2 hours is ample time to have progressed in her checkup. but no. They say that they are just starting. Im like okay, this is pretty normal I guess. I’ll just check up in a couple more hours because it seems like that will be enough time and they no longer have to sedate her. Then 2 hours later I call in and the staff that is working on my dog has gone to lunch. Now I’m thinking. so they finished, didnt call me and went to lunch? or they half way finished and then went to lunch??? Yes, I am not a vet and yes i dont know what the procedure steps are. but to an outsider when you say okay im starting a job, okay now im at lunch. it just makes a person that is already nervous an even larger wreck. I mean its a living thing you’re dealing with not pieces of paper! So then I call back at 2 to follow up and see if the staff is back from lunch and they say that they’re still working on her. Beforehand I requested for someone else to pick my pup up as I was at work. They didnt get a call to pick her up until 3 and then when they got there, there was still a 30 minute wait. Furthermore they would not explain in detail the medication given and details about the infection. I had requested that they explain it to me on the phone as well as to the person picking up the pup just for better understanding. But when the other person got there, they were just like. no we already explained it and would not show how to apply the medication, etc.
TO SUM IT UP: All I wanted was for an estimated pick up time to be given so I had some sort of idea on how this procedure would progress. But, instead my pup was there for 8 hours and I had no idea what was going on until I proactively called! There were other procedures that were suggested that were being pushed rather than the more important procedure at hand. If I’m going to pay that much, I expect quality. Now I’m walking away feeling like I will never go there again.

I took my lola for what I thought was a urinary tract infection, the doctor came in and I explained the symptoms, and then she left the room. Then came in the woman that comes and explains what the doctor thinks needs to be done. well by the time she finished telling me all the test the doctor wanted to do it was going to be almost $ 900.00.I told them that I did not think lola needed all those test so I agreed to almost $ 400.00 worth of tests. when I finally came to pick lola up, they told me they had found some bacteria in her urine which once again the doctor came in, and sent the other woman in which I think they come to close the deal. well they wanted to charge me another $ 300.00 to send the urine to a
this time I told them it was outrageos tthwanted to charge almost $ 700.when it was all over. I paid my $ 354.00 and left the place. I was so mad when I left .my dog basically only got blood work done. I took my dog lola a dauchhaund to another vet and it cost me $ 75.00 with medicine and all she had was an infection. this place is terrible the doctor which I filed a complaint with the better business bureau, and with the veterinerian association. all they care is about selling the wellness program and not the animals. Iam so sorry I ever took my dog there. and I did get my money back .they knew their business practices are terrible. please Unilocal them before ever taking an animal there unless you dont care about money or your beloved animal. they want to sell their plan. they charge triple than any other pet hospital. the staff also all they care about is selling the plan to maketheir bosses happy. they have a lot of turn around of vets.

I took my 4 year old Boxer mix in today for a split nail. From the moment we walked in, all of the staff was extremely friendly and professional. They all took time to greet not only me, but my dog. I am especially appreciative of how thorough they were. Our previous vet had great prices but only treated what we came in for and didn’t look for any other problems. I felt at ease leaving my girl with them to be sedated and cared for. I will gladly pay slightly higher prices to know that my dog is a priority to them as well. My girl has a new doctor!