Enterprise Rent-A-Car

I’ve had two great experiences at this location. I love the service staff who are not only professional but friendly too.
Despite lines at peak times, they move people through quickly and always seem to get you into the car that you want. Easy check in and check out.
Quick and efficient is what it is about!

What can I say about this Enterprise location, the customer service is unmatched. Every time I’ve rented a car here when I’m traveling from NY to SC for business, they take great care of me, and always ensure I get the type of vehicle I want. Recently, I had a personal emergency after I rented the car, and Jamila M. took care of everything and then some. She helped me with every step, and she made sure I wouldn’t be overcharged or wouldn’t forget something. Enterprise is lucky to have such an excellent team member. I’ll always use Enterprise when traveling to this location.

I rented a car from the columbia airport Budget for 30 days as my job keeps me in the area for 60 days or longer. I wound up in charleston over two hours away and had to renew my contract. I asked if I can do so in charleston. Nope. No matter how I pleaded my case budget said I had to drive back into columbia and return the car and then with a new contract get another for 30 days. Yep, you guessed it– I terminated the contract walked over to Enterprise and got a car — no fuss, no muss, and the guy at the desk volunteered «if you need to renew after 30 just give us a call!» Maybe he overheard my complaint with Budget (I thought I was outside of earshot) but in either case the Enterprise guy volunteered the easy renewal. That’s the way to run a business with us long term renters!
Now if you guys would just become a rewards member partner with one of the major hotel chains… like Marriott — partner with Marriott… Marriott…

I have been renting from Enterprise for several years now. Though I didn’t need this service at the time, I still love that they pick me up at my house and take me to the car. I’ve only had one time when my rental wasn’t ready when promised, and they made it up to me by giving me an upgrade. I am extremely happy with their rates, how clean the cars are, and how fair the customer service is. They sometimes tell me to have the tank filled slightly under what I took it with, but they have never charged me any extra for gas. I will continue to rent exclusively from Enterprise alone.
Customer service is outstanding! They are very accommodating and make sure I am satisfied. They call me the day before my rental pick up to make sure I still want the car. They call me the day after I return the car to make sure everything was alright and to go over the price with me before they put it on my credit card.
There are always several cars for me to select from. I have been very happy each and every time with the vehicles. This time, I rented a 2015 Chevy Impala LTZ! It was so nice! And the price was unbelievable! I love Enterprise!

So Enterprise Rent-​A-​Car replied to my post and invited me to contact them for feedback. When I did, they tried to blame me for some damage to the vehicle I had returned and after realizing it was not me who did it, blamed me anyway for not doing a walk-​around of the vehicle before departing the rental lot.
Avis has a new loyal customer…