Pointe Pest Control

This is a scam. The «services» they provide are virtually nothing — involve a guy going around the outside of your house and spraying stuff you can buy at Home Depot — and they will make excuses to differentiate the different types of insects they will treat for.
They try to lock you into a contract and hem you in with early termination penalties, automatic renewals, etc. hoping you forget about them. They use very pushy salesmen who will try to squeeze any dollar they can out of you. I got ripped off, but you don’t have to. DO NOT SIGN UP.

We have used Pointe for the past 4 years. Started using them due to an Ant & Spiders problem. They had a nice team of people who quickly eliminated the issue. We have a cat and they were very careful when spraying indoors. I’ve found them to be extremely professional (Marco), courteous and honest in their business dealings. I’m a little mystified about the comments about «being a Scam» but everyone has the right to their opinion. I would definitely recommend their services.

I found this service to be a total scam. Basically, they show up when you are not home, walk around your house and then bill you. You are forced to sign a 1-​year contract before you figure out it is a scam. Worth paying the termination fee to get rid of them and stop the ongoing billing. Don’t fall prey to the pushy salesmen who come to your door and tell you how many of your neighbors are using the service.

Avoid Avoid Avoid. This company is a scam. They leave messages dictating when they will show up for service but then don’t. Or at least if they do I would never know it because I travel for work and not at the house. I have a fully fenced yard so if the servicer can’t get in the house, garage or in the yard, there cannot be service. Called to cancel in May, told I had paid for service so I should call back in August. Received another bill this month. Allegedly someone showed up the day I called to cancel service which isn’t possible — I was home. If my home had been service, the technician surely would have noticed the carpenter bees boring holes in the siding of the front of the house. I was told I should have called for a recheck. Why? Because their inept staff can’t identify pest issues? The individual who last «serviced» the inside of my home did not go into the attic, instead threw another plastic bate box up there. He was afraid to look around. Great, huh? Basement boxes were not checked either. Morons. When I asked the manager for the phone number for their corporate offices he gave me the number for a franchise in Virginia. They gave me the number thereby earning the 1 star. The corporate office is 801−938−9334.

We used Pointe for a year 2 years ago due to black ant problem inside our home. We got a contract. It took them a couple visits inside to rid us of the ants. But they were finally gone! No vinegar, bay leaves, baking soda, cloves, lemon juice or ant traps from Home Depot helped.
After we only had them treat the perimeter outside the house quarterly as per contract.
After the 1 year we didnt renew the contract because we had no problem any more.
Almost 2 years later the ants were back and we went and got the contract with them again.
I would give 5 stars if Pointe was able to get rid of ants for good until the end of our days. Probably not realistic expectation though. After this contract expires we will try to spray the perimeter on regular bases ourselves and see if that will prevent the ants from getting inside in the future.
I am satisfied with the Pointe service.

I have a Parrot & sometimes the food has moths in it & next thing you know they were flying everywhere!
I called Pointe Pest Control & they came out and I haven’t seen any bugs since.
They are coming back next month for a follow up, lets see how that goes.

Wow, I have not had any problems with Pointe. The technicians have always been polite and our bug issues have been well taken care of, inside and out.

We have used Pointe for the last 5 years and have always been happy. We have never had any issues with bugs since using them and we like in a heavily wooded area. The technicians are friendly and reliable and always try to meet your termination needs.

A rep named jarred came to our home soliciting business and extremely pushy. Their flyer indeed says they are BBB accredited and I read in a previous review they lost their Better Business Bureau accreditation… So I don’t know the story there?
But his mannerism in trying to get us to sign was boarder-​line bullying.
I called a few of my neighbor –friends to give them a heads up since they were going door to door. And indeed they tried the same tactics with them.
I can absolutely appreciate a business trying to drum up customers. But these steamrolling attempts will do the exact opposite. If this is how they act to get my business, I can only imagine how they would act if I signed a contract, that include cancellation fees, where I no longer have the upper hand as a consumer. Oh wait… Sure I can imagine that. Would probably go something like all the other reviews before me! Lol
No thanks!

Theyre good at putting spray down in and out of the house. God forbid you have a rodent or bug infestation inside though. Theyre worthless. We had a mouse problem and 3 visits didnt do a thing. One guy actually said that mice et in every house and that its not a big deal. Really? I have mouse turds on the floor. Its a big deal. I wouldnt recommend Pointe to anyone.

First — we never got far enough to have them service my home.
On the phone their sales rep informed me of their rates and that they could come out the next day; there was no mention of a contract or early termination fee.
I had already called two competitors who were not requiring an early termination fee. When the service technician arrived he pointed out that there will be a $ 150 early termination fee if «for any reason» we cancel.
I called and spoke with Prince at Pointe Pest Control who told me that they don’t enforce that in the event of foreclosure or move out of the service area. With this clarification I was comfortable signing the contract so long as I wrote in «with the exception of foreclosure or move out of service area». Because I altered the contract to be reflective of our phone conversation they refused to treat my home.
This is not the kind of company I will choose to conduct business with. Their service technician was friendly and seemed knowledgeable but when it comes to contracts companies need to be forthcoming and clear.

I am updating my review to show that even though Pointe was unable to solve our mouse problem almost two years ago they finally saw my review and made it right by sending an apology letter with a refund check which I thought was very generous. Good luck Pointe, sorry I can’t refer you but appreciate your making things right in my book!