QVC

OMG stay away!!! They have no customer service that tells the truth, or even gives a hoot about the customer! After many years of spending my hard earned money, NEVER AGAIN. Ordered $ 11. set of earrings, they came broken, unwearable. Called them, they say, «No problem, sent it back, no charge to you, and you won’t be charged.» My balance on the credit card was O !! Next thing I know I get a bill for $ 9.oo shipping, and $ 21.24 in late charge??? BTW I shipped it out the same DAY I got the junk in the mail. Postal Service confirmation in hand. Oh, they did credit me for the $ 11.oo junk!!! WOW! I spent 2 yes, 2 hours on the phone, Most on hold, for nasty un co-​operative reps. I AM DONE. I advise you do the same. Read Customer Report reviews. I am not the only long time customer who has been treated like dirt. Fortunately I live in California, and the laws here are very unkind to scam artists who use the public airways to con people. State Attorney General office was not surprised. Hopefully the fine they get will make up for the money they steal from innocent customers.

Finally! I ordered an Xbox One the same day and that was already delivered. In fact, that was delivered last night! Why did it take so long to ship out this purse? I was promised that the purse would arrive by ¹²⁄₂₄ in time for Christmas and it looks like it won’t be here in time. I’ve ordered 1100.00 in merchandise this month from QVC and this is the second item that will be delivered late. The sonic toothbrush /​water pick will be late too. This was the only gift that I bought for my wife for our first Christmas being married /​living together. I can’t even afford to buy something else for her in the mean time because I spent the last of my money for the first payment on this purse. Now she won’t have anything to open on Christmas day from me. I’ve called QVC everyday for the past four days asking why the purse hasn’t shipped yet and each call I was assured that the purse will be delivered by the 24^th and not to worry. They stated that the promise date (E.D.D.) will be the day it’s delivered. Had I known there would be a possibility that the purse wouldn’t arrive I would have bought her something else. I’m also upset that when I spoke with the Customer Service Representative Supervisor today he stated that there was nothing he could do. I then asked about having the purse overnighted and he said that QVC doesn’t overnight packages. Working in a customer service setting myself, that’s a totally unacceptable resolution. At my company if we make a mistake, we do everything in our power to make things right and take care of our customers needs. I would have even payed to have the purse overnighted even though I shouldn’t have to because of an error on QVC’s part. The supervisor wouldn’t even make any phone calls today, he insisted on sending an email and waiting for someone to read it and contact me. Great customer service QVC! Thanks for FINALLY SHIPPING MY ITEM! One last question… WHY IS IT BEING SHIPPED VIA UPS GROUND IF ITS ALREADY LATE? I don’t understand that! Please look into this and call me. I’ll be waiting for a response /​call!!!
Their response was…
Dear QVC Shopper,
«Thank you for your recent inquiry. Our Customer Service Department will
close for the Christmas holiday starting at 4pm ET on December 24^th and
will re-​open at 8am ET on December 26^th. Once we re-​open, we’ll respond to
you as soon as possible.
provides customer service information 24
hours a day. Simply click on the Customer Service link at the top of every
page.
Happy Holidays from all of us at QVC!»
Today is now the 28^th and neither item has been delivered. I’ve called multiple times about this since Christmas eve with little on their part. I never received a call back and all they’ve done was issue a 35 dollar credit for the inconvenience. In the 22^nd I was told 75 dollars but the manager didn’t notate that in his notes. Also, I was glancing through QVCs shipping policy and she enough, if a customer requests an item to be overnighted it can be arranged. These CSRs lie through their teeth and don’t even know their companies own policies! Beware of ordering from them and expecting items to be delivered as promised.
P. S. You can order from
directly and make monthly payments. I suggest shopping QVC all together!!!

Lord have mercy, what is going on with QVC? A month ago, I took two QVC 14k gold chains, to a gold buyer. I was told, one was fake (after an acid test), and I was offered 20 dollars for the other, after I was told, it weighed only 1.5 grams. I never recall, ever, buying a 1.5 gram, 14k chain, from QVC (I took the money). I was very shocked, after QVC heavy– quality control hype, and would never dream, of any shenanigans, from them, in terms of selling counterfeit 14k gold. The gold buyer advised me not to buy from TV. I did notice, prior, that the rose gold chain, (that I was told, was fake), tarnished. If this is going on at QVC, what is going on, on the other networks? QVC’s response, to my refund, or replacement request, was to say: that they could do nothing, as the warranty was up (I purchased, two years ago). Caveat emptor, buyer beware!

Purchase 3 Elsa dolls for christmas, my bank account was charged twice and I was charged an overdraft fee, I spoke to Gina at the San Antonio office and she was very, very rude and wanted my bank statement to credit me $ 10.00 overdraft fee, it was there mistake and they wouldn’t at least offer me a $ 10.00 credit. Please people don’t purchase anything from these people, I am glad Lisa Robertson is leaving she deserves better and I know there sales will go down with out her. They get ZERO stars from me. Ann Davis

This is a review of Qvc company as a whole. I have been a customer since 2006, and I must said that now when I purchased a item, it took for ever to get it by mail and whrn I send it back it took longer to get a refund. Other company takes 5 days to delivery and 2 weeks for refund. I am considering closing my account.

After finding QVC offered an exact match to a specific product I was looking for, at a reasonable price, I decided to make my first purchase from them.
That was a mistake. Though they immediately took my money, they waited 3 days to «ship» the item. Not too bad — except they didn’t actually SHIP anything. They waited 3 days to print a UPS shipping label. So I got a notification of shipping along with a tracking number. But 5 days later, UPS still has not actually received the package. So after more than a week, still nothing has been shipped (despite a promise of shipping within 48 hours).
Worst of all there have been no responses — zero, nada, NONE! — to repeated requests for updated information.
has proven to be the WORST online retailer I’ve ever encountered.

I just had my first and last shopping experience with QVC. The show was Joan Rivers’ Classic clothing line. I thought the two items were good-​looking as modeled, but when I received them: (1) Jacket had fit that was too boxy and the ¾ sleeves were cut too tight (and I have slender arms); (2) kimono top was made of cheap, flimsy synthetic, was not a true black, and embroidery was garish. Okay, I paid my money and took my chances. Why I will never order again is how much their S & H adds up to. And I saw no promotions, such as spend $ 50 and get free shipping or free to first-​time customers. I will be out at least $ 17 for S & H to order and return these items. Back to Boscov’s and others where I can take it back to a store if it does not work out, or Amazon where I can send it back for free and which does have promotions.

I am never disappointed with the quality of service this company provides. If a product did not meet my expectations, they handle it immediately. I have never had an issue with payments, charges, or refunds. Great company to do business with.

Yes, I admit I do watch QVC and am a big fan of «In the Kitchen with David.»
They sell and celebrate all things food and kitchen related, from kitchen gadgets to cookbooks to smokers and steaks, I really enjoy the wide range of products and David’s gusto for FOOD!
Been happy with my purchases and hope they continue presenting clever and affordable cooking items.

Nothing but great experiences with them. Just ordered the cutest set of ice cream dishes online. They arrive in perfect condition and were just as cute as the online pictures.
The TV show can be very addicting! :)
Be careful, the option to have flex pay can be very tempting, so unless you know you are able to have the money automatically taken from your account don’t do it. I’ve experienced no issues with it such as double payments or anything like that.

I am contually surprised and delighted by QVC (and I do not fit the profile of your typical at-​home shopper). I do not shop with them often but the jewelry, clothing and cookware items I have purchased over the years have all been high quality items and for good (to great) prices.
The Studio Park office complex is interesting to tour, and it’s right in my own back yard!

Hi. My name is Amy. And I’m a QVC addict.
Don’t get me wrong; I love to go ACTUAL shopping. Malls and me go together like peanut butter and jelly. But QVC has gotten at least a little bit… um, cool. They sell some of my favorite jewelry lines (Heidi Klum, Anthony Nak, Judith Ripka… all in sterling silver and significantly, as in I don’t have to remortgage anything, less expensive than their Fifth Avenue shop counterparts).
This past holiday season, as I was experiencing one of the never-​ending joys of ah, continual pregnancy-​related nausea (who in the CRIMINEY dubbed the term «morning sickness»?? It lasts all bloody day, for so far at least, a lovely 28 weeks! Sorry… vent over!!), QVC proved to be a bit of a lifesaver. For the most part, the quality of the items is stellar. The prices are generally fair, sometimes even great, and it’s rare that I’ve had to send something back. Their return policy is really good, tho, so there’s not a worry about that.
I’m psyched about seeing some of my fave beauty lines offered on QVC as well; 100% Pure, Philosophy, Bare Escentuals, etc, etc. It’s a smörgåsbord of products on there, from kitchen gadgets to clothing to electronics. I gotta say, if you’re somewhat house bound, it can become a wee bit addictive.
My other caveat about QVC (other than getting easily hooked!) is the S&H prices. Everything is priced separately, so even if you order 3 seperate items with different item #‘s from the same jewelry line, for example, you’re going to pay approximately $ 5-​$ 7 per item. What’s that now? Wayyyyyy too pricey for shipping, but otherwise, good stuff.
Don’t say I didn’t warn y’all bout how addictive it is!