Microtel Inn & Suites West Chester

This location is an absolutely joke.
About a month ago, I made a reservation through their website for a stay on a Friday night. However, I had to cancel and each employee told me I made the reservation through a second party i.e.

etc.
I clearly told them I did not and they said they could not cancel the reservation.
I eventually spoke to someone in Indiana about this and the woman was able to cancel my reservation, with no issue at all and she did not understand why the hotel would not.
During all this, the staff gave me the name of the manager and her email address, incorrectly, multiple times.
I wrote them an email explaining my displeasure with the place, with no response.
This place has a lack of professionalism and I will not stay at this location.
You would think that they are associated with Wyndham, that they would have higher standards. Apparently, this particular hotel refuses to uphold those standards.
I hope that if anyone decides to stay here, does not have to go through the stress I did.

My last experience with this hotel was awful, and I don’t think I’ll ever be staying there again. I booked a room for Saturday the 18^th of April to find out the hotel was overbooked. I didn’t find out in the evening until I arrived, and when I asked for a refund, they made a reservation for me for the following night on the 19^th… they then claimed that I made the reservation? I had a talk with Christen Hart, the general manager about this matter, who by the way is very edgy and unsympathetic with how she handles customer complaints. She told me she would apply the money for that Saturday to another weekend stay there, and I told her based on my frustrating experiences with the motel, I would more than likely not choose that hotel again. She would not give me a refund, so I’m out $ 87 for a room I didn’t even get to stay in. My girlfriend and I actually had no place to stay that night. She actually had the balls to say I made a reservation for Sunday the 19^th and then showed up Saturday evening, thinking I could get a room. Are you kidding me? I went ahead and reported her behavior to corporate headquarters. I plan on following up with my complaint about her behavior, and because the hotel refuses to make good on the $ 87 I put down on a room. If you’re into just paying hotels, this is the place. They seem to enjoy debiting people’s accounts for rooms they didn’t stay in.

Thank you Christen for your wonderful customer service and handling of the situation.

I picked this hotel off of Orbitz since it was close to my sister’s school, and we’ve stayed a couple of times here.
The staff has been great each time; on our second stay, they gave us a free upgrade from a basic room to a suite. When we’ve come in late in the evening, they’ve offered to make fresh coffee (there’s free coffee, hot cocoa, and tea around the clock in the breakfast room).
The suites are a decent size, and have a basic kitchen area along with the bedroom (mini fridge and sink but no dishware or utensils). On our first stay, the linens weren’t in the greatest condition (some rips in the towels) and I found a couple of hairs on the sheets, but nothing that would make you run away screaming. The bath towels are very small (and I’m only 5’1″ so that’s pretty small). There was a bit of mildew on the shower curtain on our second stay. Wifi is free and worked fine. Breakfast was the typical commercially prepared foods (but at least they had yogurt).
The location is very convenient to the highway, but is also noisy if you are in a room facing the road (garbage dumpsters are also on this side and pick-​up is early on weekday mornings and loud!).
The advance purchase price for a queen has varied between $ 75 – 85, which for the quality of the stay seems a bit steep. If the price was $ 10 – 15 cheaper or if linens were higher quality, I might give it a higher rating; as it is, four-​star staff and two-​star rooms.

We stayed at Microtel Inn just this weekend. We chose this place for one simple reason: Our travel date was solidly booked a month and a half in advance at every other decent but affordable hotel in the area. Microtel is conveniently located to both downtown West Chester and Bates Motel (our ultimate destination), and the room rates were reasonable… so we decided to give it a shot.
My first impression of Microtel was favorable: Hotel exterior is well maintained, grounds were clean and well kept. The lobby was attractive enough, and seasonally decorated. Check-​in was friendly and efficient.
My first impression of our room was also favorable: It was of a decent size, with two Queen beds, a refrigerator, and a padded window-​box seat for lounging. It was also attractive enough, as cheap hotel décor goes, and was very tidy and clean.
Upon closer inspection, I found that there were no complimentary toiletries (including soaps) in the bathroom. Plus one of our keycards didn’t work. Both of these things were minor inconveniences, but annoying nonetheless. Most distressingly, though, when walking around the room with no shoes, I found that some spots of the rug were… sticky. *shudder*
Later we learned that the walls are paper thin; we could hear our neighbors coughing next door, and every ding of the elevator bell was clearly heard from down the hall. The bed wasn’t the most comfortable, but it was acceptable… and while the pillows were hard, the comforter was soft and plush. (Given the sticky carpet, though, I was afraid to get too comfy with that comforter…)
The breakfast offerings were kind of lame, but really it was the same as most other lower-​end chains: assorted cereals; commercially prepared danish, mini bagels, and mini muffins; yogurts; coffee and orange juice. There was a make-​your-​own fresh waffle set-​up as well, which was kind of a saving grace… but it didn’t really matter to us, because we had plans to breakfast elsewhere.
All in all, Microtel wasn’t awful; I would stay here again. But it will probably remain The Place I Stay At When Every Other Hotel Is Solidly Booked.

This hotel was terrible. They took our reservation with 2 dogs and saw them when we checked in. It wasn’t until the second day that we were informed that they were no longer allowed even though we’ve been bringing them there for years. They proceeded to charge us an exorbitant cleaning fee even though our dogs hadn’t made any messes. I know we weren’t the only guests with pets either. There were several cars in the parking lot with cages in the cars. I think that they are purposefully being deceptive in order to charge extra fees.
Our room wasn’t clean when we checked in and they didn’t clean it while we were there either. We aren’t coming back here again.

Well, this wasn’t too shabby. We stayed one night for my husband’s office Christmas party. It was clean and attractive, and had lots of little amenities for the price.
Having said that, a lot of the little amenities were busted. The clerk at the check-​in desk told us the wifi was having problems, and so was the key-​card machine. She gave us five key-​cards in hopes that one would work, and fortunately the first one we tried did work. But there was no internet and the TV remote was missing, and there were hints that the room hadn’t been thoroughly checked over before we checked in – someone’s old clothing price tags in a drawer, and a message on the in-​room phone’s voicemail.
Both in the evening and in the morning there seemed to be only one staffer around. On a Tuesday night that was fine, but on Wednesday morning the guy was running around like crazy and there were still people standing around waiting to check in, waiting for someone to refill the cream pitcher at the coffee station, etc. The staff were super friendly and professional but there just weren’t enough of them.
Breakfast was free and good. The waffle-​iron forgives a multitude of sins, in my book. The coffee was pretty awful, on the other hand.
Great location near the 202, near a lot of stuff, and ultimately comfortable and very quiet. If you want a bed to sleep on (and the mattresses are springy and you’ll feel every time your spouse rolls over) in a clean and quiet room, this is great. If you really love the promised extras you’ll probably be disappointed here.
If it was cheaper I’d stay again despite the problems. As it stands, I’d rather shell out extra for the Staybridge, where they know how to make breakfast.

I stayed at Microtel in West Chester for almost a week. It had one of the best deals for around the area. They got free breakfast everyday which includes coffee, tea, hot water, orange juice, apple juice, cereal, waffles, danish, bagels, etc. They also have free wifi and a fitness center. Parking is ample. The room we got was small but it was just big enough for two people. It was clean except for the sheets which had a few stains. The TV is a old and small but it works. The front staff are nice people. The room service cleaning people was a hit or miss. Sometimes they would clean the room and other times they would skip us.