Underwater Pool Masters, Inc

Kudos many times over to Underwater Pool Masters. I purchased a home in Hopkinton in 2011. UPM had performed the pool inspection that summer as part of the home purchase. I live in Hopkinton which is a little outside of their normal service area — so when another pool company left me hanging because this particular pool was «too much work» (it has a spa, heating system) — I was truly stuck. I called Steve White (the owner who had performed the inspection) a bit embarrassed that I had even listened to the urging of my neighbor to go with the other pool company for the opening and explained to him what happened. He was as gracious and re-​assuring as one might be. What a relief and what a class act. They came down, got the pool, spa and heater up and running without issue and without any complaints that it was «too much work». I am forever grateful. Steve, Phil, Eric and Lisa (I hope I am not leaving anyone out!) go so far above and beyond that they feel like old friends. I mean that. Little things… tile replacement, filter and pump issues, troubleshooting questions are never seen as an annoyance. In an era where service is not what it used to be, they’re a breath of fresh air. They simply have a customer for life.

Local folks with good products at the store for easy convenience, prices are ok, there prices for coming to house are crazy high though, $ 150 just for a truck roll, plumbers electricians etc don’t charge nearly this much :(decided to try and fix myself