Witbeck Home Appliance Mart

Bought a sub zero refrigerator and paid FULL price from Wittbeck. Delivery was scheduled for Wednesday but on Tuesday when we checked to confirm… they had it scheduled for Thursday which did not work for us. The installer was booked solid and came Thursday but delivery was Friday finally. They left the packaging materials for us to dispose of. You would think that for 10 K that they could do a superlative job. NOT HAPPY!

I have to share not a first, not a second, not a third but my forth great experience w/​Witbeck! I’ve purchased multiple appliances at multiple times and have had nothing but a great experience from my sales man Len, competitive pricing, great service w/​delivery as promised! I now can say that the way I was treated by Walter after the sale was second to none! They got my business and nod as a first class operation!
Thank you,
Jeff

Received the replacement appliances as promised. Thank you again Witbecks… Tom, Lee, Walter… and lets not forget Ken, the delivery rep who helped get the whole process started!!! Love the new appliances!

I want to give a shout out to Mickey at Witbeck Home Appliance. He helped supply our cancer charity cardboard boat race with boxes from the store. He even delivered them to our house.

I had great service when I went into store with broken part no longer under warranty. Walter found the parts I needed for my dishwasher rack and made the repair himself. What a wonderful surprise to experience great service that is above and beyond. I forgot what that is like. Thank you Walter.

The service at Whitbeck Hone Appliance Mart is really superb. We recently bought a refrigerator there which needed a new evaporator after only 6 months. Having exhausted ourselves with the manufacturer who still hadn’t repaired it in two weeks, we contacted Walter, the manager at Whitbeck and he facilitated getting us a new refrigerator which we never could have done on our own because of the warranty. Not only did he take it back, but he allowed us to choose a different manufacturer and even gave us a great deal on the price and five year extended warranty. It’s so nice in this day and age to know that there is a store that stands by what they sell and will be there for you when you have a problem. It’s comforting to see the same sales associates still working there since the 1990s like Lenny who when he sold us our first large TV came by our house to help us set it up. We won’t be going anywhere else to shop for our appliances because of their good service and prices.
Barbara and Ernie, WestBloomfield, MI

Products are in good quality. But the salesman Walter we have been in touch is very strange. We got the feel that the store doesn’t care if we are doing the business with them or not. For the question we asked, very simple answers with no detailed explanation. When we finished paying the deposit, he continued on talking with someone over the phone without telling my husband and I if we were done or not. Till we asked him, he said «yes». Very strange store, very rude service. I was very shocked to know that the Walter is a manager of the store.

Rude!
I was looking for a specific brand of dishwasher. The salesperson, Walter, showed them to me and his manner was acceptable, not great but ok. I selected what I wanted and he told me to go home and verify measurements. Strange, but ok. Then I wanted to look at microwaves and He. Could. Not. Be. Bothered. While I was looking he went away. Ok. I found him to ask my question. One or two word answers. No explanations. I was not chatty. Q: Are those combination convection/​microwave? Answer: some of them. Q: do you have any countertop combinations? A: this one here (pointing to the one next to him.) His manner was bored, as if he had wasted enough time already. He told me a couple of times just to let him know about the dishwasher. They have a nice selection, and I would have bought 2 things. Now I’m buying nothing from them and I wasted an hour round trip.

This store is just an «appliance store». They sell 14,000.00 ovens and don’t know much abut them. Disappointing. Wolf should have better quality distributors that can say more than. These are really good ovens.
I learned more about them in 5 min on a website.

They have recently moved from Northwestern to Orchard Lake next to Plumb market on Orchard Lake and Maple. If you are looking for great prices and wide selection of high to mid range appliances this is the place. The selection of brands is great, the prices are awesome and the everything was done as promised and delivered on time. Mikey was my sales person and i couldn’t be happier with the service that he provided including the communication level. I highly recommend t his place if you are looking for new appliances.