Sprint Store

Walked in to buy phone accessories and was not greeted or helped by anyone. Left after 5 minutes and decided to buy on Amazon

I called to get some information on my plan and upgrade my phone and was put on hold. They hung up on me after being on hold for 5 minutes. I tried to call back and they asked if I could hold again and when I began to say no, they put me on hold anyway. Rude. Guess I won’t be going to this store. A lesson in phone etiquette and good customer service wouldn’t hurt one bit. Geesh!

Danielle L Miller, Sales Consultant at the Sprint Store knows her business and is outstanding at supporting yours! We bought wonderful accessories for our 3 business cell phones. The accessory selection was delightful and Danielle even sold us a power pack for camping! Wonderful experience! Knowledge put to use! Thank you Sprint and Danielle!

This is a great store. They fixed my phone when Samsung sent it back to me missing parts.

I love this store from the manager to the staff everyone is always nice. You get greeded at the doors with smiles and welcome to sprint. There a youngman name dorian who help me with my purchase of my new phone. He was so helpful that our whole family is with sprint. Anytime I has any questions about my phone, I can call dorian or go see him.

If I could give negative stars, I would. Every person who works here is dishonest. I waited well over an hour to finally see someone who could sell me a new phone– and he was horrible, even left the counter to make plans to party with someone on his phone. Just unbelievable. Please avoid this location at all costs, I have been a loyal sprint customer for 8 years and never dealt with this unprofessional attitude or arrogance.

The manager here is very arrogant and a complete ass. All he does is argue, he definitely lacks the customer service needed in a retail store. I would never do business at this sprint, this guy almost makes me want to cancel my service.

After waiting an hour and a half for the «customer care representative», Christina, to fumble her way through switching our contact from AT&T, she ensures my husband and I that our plan is for $ 60/​month unlimited as well as purchasing 2 new iPhone for $ 299 each. My husband asks 3 more times before leaving the store. Christina and her manager once again promises us of this plan.
Four days later, my husband goes in to pick up our new phones and to finish the process of switching carriers. He asks, yet again, about the contract for $ 60/​month only to be met with her stating the plan is now $ 85/​month on top of this they now state that we have to pay $ 600 per phone! Once my husband asks about the contract agreed to 4 days ago, 3 other «care providers» began shoving calculators in his face trying to explain how this and Sprint’s other options/​plans are better for him/​us financially. After being confused beyond belief and practically yelled at by the store manager, my husband leaves to sort out what just happened.
I then called to complain to Sprint and their customer service was a joke! They had horrible phone service and almost dropped my call! Needless to say, we will be staying with AT&T!