Betsy Bride and Formal Mi

Well I NEVER went in to the store and never will. I happened to be a bystander at a bridal show today that she was a part of. When this woman first entered the lobby it was apparent she was late as the show was to start in at noon and it was already 11:50. She demanded the things she needed standing at the registration desk without asking but demanding rudely. I was waiting to go in and thought wow talk about mother of the bridezilla. It turns out she then began bringing in dresses for the show. While standing outside waiting for the rest of my group I heard her speaking down to all of the models for the show telling them she didn’t need them to make her dresses beautiful. HOW RUDE! I then witnessed her whipping In and out of the room demanding everyone to do what she said. The next thing I knew she went to another bridal salons room and screamed this is cheap and ugly. What on earth! I heard rumors she moved to Dearborn because she offended everyone in her area before but I really don’t pay that much attention to talk however I cannot forget the image implanted in my brain that I witnessed myself. I wouldn’t want my friend or daughter to ever have an experience with her. Ever! I even thought wow she must have had a bad day. That was until I read the other reviews then I knew I had to share what I witnessed. Not as a customer but as an outsider looking in. I will never have my friend buy from her shop. I can tell you her dresses are in most salons in Michigan. I would not ever waste my time with her.

I would not recommend Betsy’s store. She treats the customer horribly and made both my mom and I cry. She did alterations to my dress I didn’t approve of and the store is dirty it smells of smoke and there is no attention paid to detail. Don’t let her fool you by telling you about her experience and how she is a dress designer! No matter how low the price it’s not worth it, she also misrepresents her products. She told me she only has the real Swarovski crystals which were clearly rhinestones.

Betsy’s was recommended to me by a friend of mine who claims she has the best prices in town. Well, considering my current circumstances, she has not pulled through with my bridal dress. She said my dress would be in September 18 and today is October 7. My wedding is 6 days from now and she has still not received my dress. She doesn’t return calls (EVER), she’s very short with you, almost conniving. She has poor customer service and people skills. The only reason why she’s still in business is due to her heavy discounts on dresses. That is usually what drives people, money. Unfortunately, I made the same mistake by trusting her with ordering my bridal dress. I could have probably spared the grief by spending another $ 300-​$ 400 so I didn’t deal with this.
Although her alterations are included with the purchase, I will not have her do any other service, provided I do receive the dress. I will purchase the dress and take it with me and never turn back!
Betsy should be more sensitive and attentive to important dates and deadlines!
This was my first experience with her and after learning of others opinions and previous experiences, I was feeling regretful during this whole process. I only hoped for the best for my own experience with her.
HOW DO YOU CONTINUE WITH A WEDDING WITHOUT A DRESS!!!

I’ve been here multiple times and will continue to come to Betsy! She is absolutely amazing and a life savior! She gives the greatest deals on any dress in her store & if she doesn’t have it– she will order it for you and still give you a better price!
My recent visit was for alterations– I decided to go to Betsy because I wouldn’t trust anyone else with my dress. This dress was not anything simple– lots and lots of jewels and delicate material that had to be altered 4 sizes smaller. I only had to go in for a fitting two times and it fit like a glove. She also doesn’t charge much for alterations compared to other bridal shops. I also like that Betsy always makes sure the customer is happy and has an eye to make sure you look great in anything.
I will always recommend this place to everyone I know! I’ll be back again.

I was considering a lower rating based on the wait for alterations but I think that would be quite unfair of me.
I had a great experience picking out my gown. The owner and the sales girl tirelessly brought me formals to try. They spent at least an hour helping me find the perfect dress for my occasion.
My one complaint was that when I returned to try my gown on after alterations, it simply wasn’t ready. I was kind of grumpy about it but the seamstress came out, measured, and fixed my dress immediately. After a second try she made more adjustments on the spot. They spent about an hour getting the dress perfect.
While waiting for the alterations I had an opportunity to speak with the owner. She truly is a gem. I understand how someone would think her rude but you must account for her ethnic background. What may seem sharp or rude is simply a difference in her ethnicity. She was a treat to talk with and genuinely cares for her customers.
They did lose a star for the wait but that was my only complaint.

If I could have given zero stars I would have. This is the WORST BRIDAL SALON EVER!!!
My mom got her mother of the bride dress there. Once we bought the dress we started to set dates to come in for alterations. On 3 separate occasions we came for our next fitting only to find out that the dress was NEVER altered or touched from the LAST visit! The dress had stains on it that were NOT there when we bought the dress. Everytime we asked about the stains we were told «Don’t worry, we will take care of it». We were done with alterations and went to pick the dress up. Once there, we found out that the dress was NEVER cleaned as promised and they tried to push us out of the door with a STAINED DRESS!!!
Please, please, please NEVER EVER SHOP AT THIS SALON!

The one thing you don’t want to do is upset the bride. I think that’s a good rule to follow. For me however you don’t want to upset my Matron of Honor and I together. It’s kind of like dropping a Mento in Diet Pepsi, a small explosion may occur and things could get messy!
The young lady who greeted up snapping her gum and blowing bubbles was nice at first. We waited for Betsy to arrive to take our measurements. IN the meantime we tried on the dress we drove there specifically to see.
When Godzilla… I mean Betsy arrived she was immediately pushy and in your face rude. I was not comfortable with her AT ALL.
I’m going to make this semi long story short and just tell you if you are in need of formal wear or a gown of any kind DO NOT GO HERE unless you enjoy being forced into making quick choices and rude employees. Oh and if you like being taken into a dressing room with a small FACE MIRROR. Hello we are trying on dresses not checking our hair you a-​holes!
We drove almost a hour for that CRAP!
Sorry Betsy we are not saying yes to you or the dress!

I never even set foot in this store but the customer service that I received over the phone was horrible! Rewind to three weeks ago, I was overjoyed to find out that this salon was an authorized retailer of my dream wedding dress… especially since it is only a mile from my home.
So I called the store to inquire if they had my style number in stock. The sales person stated that she did not know and that I should call back in 15 min. I did just that. When I called the store back, the sales person stated that she still did not know and would call me back in an hour. An hour passed. A week passed. Finally, I called the store back. Seemingly annoyed, the sales person told me that they did not carry the dress.
Considering that this store stood to make a couple of thousand off of me, you would think that they would have made more of an effort to make a sale. And judging by the shoddiness of their sign, they could have used the money.