David’s Bridal

I went to the Novi, MI store and if I could give this store a zero, I would in a minute. I came to support my friend pick out bridesmaids dresses on Sunday and granted it was a little busy but it was not that busy that our consultant couldn’t help us. The lady at the front who greeted our party was rude right from the beginning, didn’t even say hello how are you or anything polite just what’s the name of the appointment? Then while I was answering her she rudely interrupted me and told the bride that she wasn’t allowed to have coffee in the store. The girl that we got set up with seemed nice at first but when we got back to the dresses it went downhill from there. She explained information about the dresses and then she measured us all. She told us what sizes to go pull, so we did. ALL the sizes she told us we’re wrong. The worst part of it all was the odor. It was beyond horrible to the point that we just wanted to finish as quickly as we could so we could get away from the girl we were working with. You would think if you’re going to be working with people in public personal hygiene should be your top priority, but evidently it wasn’t for her. That shows that this store obviously has no class. The store looks nice since it was redone but the people in that location make it seem like it’s a free for all who don’t take their jobs seriously. Eventually we couldn’t stand it so we asked a different girl if she could pull a couple sizes for us and as we suspected they don’t even carry all the sizes for the customers to try on. If you can go to a different location, PLEASE SPARE YOURSELF AND YOUR PARTY THE TROUBLE AND GO SOMEWHERE ELSE.

I am surprised by the negative reviews. I went to this David’s bridal where the layout since renovation looks modern. Everyone was helpful. I ended up buying all my bridesmaids dresses and shoes for a deal because I chose a discontinued color. The online customer service was very helpful.

I still for the life of me can’t figure out where all these negative reviews are coming from! My first experience with shopping for a bridesmaids dress was amazing and my second experience purchasing my own wedding dress from DB was equally as great!
I was always under the impression that every bride would have that «say yes to the dress moment» where you put on the dress of your dreams, stand up on the podium in front of your entourage, and a beam of light from heaven unfolds all around you while the angels sing — all indicating that this is the dress you were destined to wear. This is what I expected from my experience and I wouldn’t settle for less. The associate working with me was Echinease (i butchered the spelling but its pronounced eh kin ees). I had a very specific vision for my dress and after explaining to her exactly what I wanted, she went to work. Every time she pulled a dress, it just got better and better! She made the process incredibly easy, and even though she was working with at least three other brides that day, I felt like I still had her undivided attention. I can’t say enough good things about her. She even brought me a few «wild card» dresses to challenge my vision and make sure I had the perfect dress. After about 6 or 7 different dresses, I was sure I had the one. So I stood up on the podium, in front of my entourage, with the angel chorus and the light from heaven (ok maybe that last part was just in my head…) and I said yes to the dress!
My next stop was the alterations department. The only thing that I didn’t care for was the alterations policy that states that payment is due in full at the first fitting. It made me uneasy to take responsibility for the cost of something without even knowing what that cost will be. I asked the woman on the phone what would happen if I didn’t have enough money to pay for the dress in full at the first fitting and she told me that I could open a line of credit with David’s Bridal for the difference… eh, I think not. I will say, the ladies in alterations that I spoke with did try their best to give me a ball park price range so that I would atleast have SOME idea of what to expect, which I appreciated. All in all I had to have the body taken in a bit and a 17 point bustle added and ended up paying roughly $ 170. Not bad at all! My dress was perfect, it was done on time, my ladies were shown how to bustle the dress with all ties color coded and clearly marked, and I felt that the prices were very affordable and the work was beautiful. I can’t even begin to tell you how many compliments I received on my dress that day. I’d recommend DB to any bride!

I will never go to this location again. My $ 180 bridesmaid dress is so wrinkled. It looks like they took it out of the box put it on the hanger and gave it to me. They never offered to steam it. I’ve spent an hour ironing it and it still looks like this. This is unacceptable. I would never recommend that anyone purchase a dress from here. And I might add the sales associates were beyond rude.

We got an attitude from the rep as soon as we walked in the the door and then that attitude stayed the hour we were there. she wouldn’t listen to me when I was explaining my size and actually walked away in the middle of my sentence. The bridesmaid dresses to try on were all torn apart and worn. I won’t be back to this one to purchase. .ever

I would give this place ZERO STARS if I could. I found a few dresses I wanted to try on after looking at the website, and I thought I was being a helpful customer by having the stock numbers handy. However, when I pulled out my list, the saleswoman rudely cut me off and snapped «I’m better with pictures». WELL OKAY. I also wanted to try on a new line of dresses they had and she told me their store didn’t carry them.
I needed a dress that was conservative for a Baptist wedding and was genuinely in need of help. Lesson learned. I went to the Madison Heights location– the ladies were awesome and they found the perfect dress in 45 minutes. The Novi location needs a serious attitude adjustment and a lesson in customer service.

So incredibly rude! Tried to try on a party dress and a lady told me in a stern voice to go to the front to get a dressing room. Once I did I noticed there were no mirrors in the rooms, I popped my head out to ask the same angry older lady if they had rooms with mirrors, «NO!» She said rudely. I bought my bridesmaid dresses there a couple months prior, and I wish I wouldn’t have. They were rude then too. I Actually liked one of the party dresses but I refuse to give them any more of my money!

We only went to David’s Bridal because they color matched with Men’s Wearhouse and we wanted to minimize hassle. Otherwise, we wouldn’t have gone to either place.
My fiancée picks out a bridesmaid dress here with the understanding that they would color match my groomsmen’s vests. Easy enough, right? Yet when I go to MW, no vest. That’s ok, though, they’re getting the vest in a few weeks.
So I come back in a few weeks. No vest. But that’s alright, they’re getting their spring colors in next month.
So I come back next month. No vest. And it’s NOT ok because they say won’t be getting the vest until next Fall, which is a cool YEAR after we picked out the dresses (and well after the wedding).
Again: the ONLY reason we went to DB & MW was because they’d color match, which they did not, but not after stringing us along for a few months, promptly leaving us scrambling for alternatives before the wedding.
Also, fiancée says the customer service was poor. I wouldn’t know, I’ve never even set foot in the place, yet I’m STILL affected by their poor service. That should say enough.

Our daughter lives in Chicago, but came home in July to look for a bridal gown for her wedding next year. We went to David’s, partly because they were open on Monday when we started looking and some shops weren’t. She had a very lovely older lady help her, and I’m so sorry I can’t remember her name, but after trying on several dresses and finding one possibility, our daughter found her dress in Brighton at The White Dress. All I can really attest to is the helpfulness of the sales lady. She was so wonderful we wished we could have bought from her. Everyone in the store was friendly, too, but I don’t know how the final outcome would have been as far as alterations, etc.

I would never recommend anyone to go here unless you like being ignored. When I went here for my wedding dress I was completely annoyed that she wasn’t listening to what I wanted, she would bring me the complete opposite of what I asked. (said I wanted sleeveless and she would bring me sleeves) At the end of the day I ended up finding a dress I loved because I got so annoyed I went and searched the racks and pulled it. Then when we were looking at bridesmaids dresses, she left us there for almost a half hour. Another employee had to call her back to us, even though I made an appointment.

Needless to say my story is like many others. They are plain rude and unprofessional but unfortunately the wedding is too close to order from anywhere else. Cheap and fast is their niche.

They are the worst. The manager lady just wanted to get rid of us based on how we looked. They were rude rude rude. No service when we came in. We left and gave up.

My consultant was rude, pushy, disrespectful, and unfriendly. NOT the pleasant experience I thought shopping for my wedding dress would be. Not to mention, she yelled at my mother, made snide remarks, and stepped all over the dresses in her black shoes. Horrible experience! Even though I liked one of the dresses, I will not be buying it from here based on how my family and I were treated.

I was a bridesmaid in my friend’s wedding and we got our dresses here. Everything about the experience here was AWFUL.
First, they had the bride’s name wrong on their appointment sheet. The bride had come in the week before with her mom to pick out a few dresses for us to try on to save time. They lost the dress ID numbers she selected, but thankfully she had written them down in her planner.
They measured all of us and recommended 2 sizes larger than we actually wore. I ended up ordering my size knowing that the size they told me was too large, and I was right. After measuring our bust sizes, she then asked each of us what our bra size is. If you don’t know how to measure correctly, then why are measuring at all?
My dress arrived a couple of months after I ordered it, as expected. When I picked the dress up, there were snags all over it. I don’t know how that happens to a «new» dress that was been specially ordered. I then had to have them return it and then drive back out AGAIN to pick up my second dress. Apparently I didn’t have it so bad because one of the other bridesmaids had to exchange her dress FIVE TIMES. FIVE!!!
Because of the issues with the bridesmaid dresses, the bride obviously bought her wedding gown elsewhere. I am now about to get ready to shop for a wedding gown, and obviously they have lost my potential business as well as everyone else who was in the wedding party.
BRIDES: There’s a reason it’s cheaper. You get what you pay for. Avoid a major headache and go elsewhere.

I’m very disappointed in this Davids Bridal. My sister made an appointment. It was her first time trying on dresses. When we arrived we were told to look around while the person who checked us in «figured out who our associate would be». After 30 minutes we were introduced to a an assoicate who seemed nice, but the good ends right there. She was still working with another bride and kept ignoring my sister. It took 15 more minutes for her to ask my sister any questions. We just stood there awkwardly waiting. She then told us to look around as well. Uh, we’ve already been here looking around for 45 minutes and we would like to get to it already. We lost patience and my sister’s friend and I just started pulling dresses and helping my sister try them on. After another 30 minutes our associate still hadn’t found the 3 dresses we had asked about (we printed what we wanted to look at and gave it to her) then she told us to ask if we needed anything. Uh, what? Aren’t you supposed to be helping us? I asked her if she had any suggestions for my sister since she knows the stock and has seen these dresses on people. She was supposed to pull some dresses and never did. When we finally got fed up and left, she was standing up front chatting with a co-​worker. So we wasted over 2 hours and my sister still hasn’t seen the dresses she wanted to see. Not a great expierince for a bride and I’m so disappointed that was her first experience with a bridal «salon».

When I first walked into David’s in Novi I was told I would need an appointment to try anything on. That made sense and I was totally fine with it. When I came back for my appointment, the experience was pretty mediocre. I was hoping for more insight from the consultant as I’ve never shopped for wedding dresses before, but I did find a dress I loved.
After the initial appointment, I never had a good experience at David’s. They have around 30 dressing rooms on the sales floor, but their alterations department is a back room with three small fitting rooms with curtains that I never could get closed all the way. When I came in to pick my dress up, no one was available to help me try it on to check the fit or to write up alterations. I was rushed out of the back fitting rooms and then ignored. I was frustrated to the point of tears by the time I left.
When I came back months later (with an appointment) for a fitting it was a similar experience. They just dropped me in the back and I had to come out on the sales floor and try to find someone to help mark the dress for alterations. Again, I was hoping for a little more insight on how the dress should fit, but wasn’t given any.
David’s did not call to tell me my dress was back from alterations. Maybe that’s not part of their policy, but it did seem strange. When I came in for a final fitting, I wanted to purchase accessories for my wedding day. They had double booked my fitting appointment, so I had to wander around trying to guess what I was looking for and where it would be located. I eventually found a veil to purchase, but when I got to the front register the sales lady took her time wrapping up on the computer and asking if she could help me. When she asked who had helped me, I told her no one. She had no comment for that. I remember being extremely disappointed that all I wanted was to give the store some money for bridal accessories but no one was willing to help me.
Overall, I do wish I had shopped elsewhere. I don’t understand why you have an attentive consultant while picking a dress, but once it’s paid for you are left to fend for yourself. Why make an appointment if no one is available to help you or to even pretend to care about your experience? The initial shopping experience was okay, but once I picked a dress my experiences were terrible every single time I came into the store.

DO NOT go to David’s Bridal in Novi. The staff is terrible, the worst customer service I’ve ever had in my life. Our consultant made the bride feel horrible and was not complimentary at all to anything she tried on. She acted as if the bride was a burden to her and was pissed off every time we asked her to get something or do anything. Sure, the prices are cheap but the overall customer experience is terrible.

I’m truly disappointed with my experience at David’s Bridal in Novi, MI. We were told that it was fine if we looked around, and if I found anything I’d like to try on I should see the woman working the registration desk. I wanted to try something on, so I asked if I could do so. I was rudely told that there weren’t any appointments that evening and we’d have to come back another time. The store manager, without saying a word me, took the dresses out of my hand and hung them back up on the rack.
The registration lady continued by saying the store only had two consultants working at the time which made me wonder why they have 29 fitting rooms. Why I need a consultant to try on a $ 300 wedding dress is beyond me anyway. The real kicker though was when the registration desk women then told me that I should come back when I’m wearing the «proper undergarments». What?! I was wearing jeans and a sweater. What type of undergarments could I possibly be without?
This isn’t the experience any bride deserves. Looks like you get what you pay for.

Beware! Nice staff, but horrible alterations!!! I was told the added cups to my dress would be hidden in the dress. They tacked beige cups on the outside of a BLACK dress!!! You can see the beige cups from the sides when wearing! I could have done that! Make sure to ask exactly what they plan to do when they do the alterations and get it in writing!

Are there angels on earth? If so, one surely works at David’s Bridal. I cannot imagine anyone better to work with than Sue in the alterations department. She made me feel so at ease, consulted me at every step, and went above and beyond to get me the right look in my dress.
I had to get a long-​line bra in a hurry, and David’s made time for me as a walk-​in on a busy Sunday to try on various styles/​sizes and get me into the right one.
No, they aren’t the poshest salon or the very most professional salespeople I’ve ever dealt with (except Sue, obviously) but I’ve had really good experiences there. Five stars for alteration department, four stars for the rest.