Mazda of Clear Lake

The sales experience was great! I got quotes for similarly equipped cars but MoCL was the only dealership in the area that had the actual car I wanted in stock and they matched the other offers through email. When I showed up at the dealership, all I had to do was test drive the car, decide on miles and money down, and the lease was done. David and Kizito were really nice and easy to work with.

I cannot even bring myself to giving them one star. They are the most dishonest dealer I have dealt with. My wife and I worked with Chris Danzel for a few days, he kept referring to some matrix chart. He actually gave my wife a discount but on the day we went to finalize the deal he said that the deal was not for the car we were working on for the last 7 days. He did offer us a CX-​5 for 32,800k but we had to use the Mazda standard rate of 3−6%. We have A rated credit. So we left very disappointed. The next day we went to Russell Smith, we delt with Gilton he told us about the Mazda incentive rates of .9% for 36 months or 1.9% for 60 months. I called Chris and asked him about the special rates and he said he did not know of any. The only way I can see any one buy a car here is if they are uninformed or did not do any research. If you don’t care to save money by all means get a car there, however if you want a good deal for your money please please check out the other dealers in town!!! Also don’t be fooled with their free give aways off life time oil, road hazard, loaner and 10 year engine warranty, because of what you have to pay for you car there is no deal. You can go to another dealer get a hell of a lot better price at a better interest and still come out ahead. We got our CX-​5 grand touring with both the tech and insight packages for 3k less than what Chris said we could get it for and at 1.09% interest for 60 months. We saved almost 100 a month just by going to a reputable dealer.

This was the most horrible experience ever!!! Very dishonest dealership!!! They lower the price of the car but then make you go through their finance department at 3%t to 7%interest rate, so at the end they get their money back. Do no believe their free incentives, when all is done you pay for them!!! salesperson Chris Danzell was not honest and did not disclosed information that would had benefit me!!! Do NOT go there and spread the word!!!

I will say, the salesperson was the only good thing about this purchase.
The service center will poke and prod you, turn you upside down to get every penny they can. I had a problem with the brakes so I took it in to get it looked over. They found nothing wrong. So my naïve self not really being into the mechanics of a car believed them and their paper saying everything was ok. For 3 weeks the same problem was consistently going on. So my wife took it in again. This time, there’s all kinds of issues, rotors warped, break pads on the inside were worn to 2 cm, when they were fine 3 weeks ago, supposedly. Now getting to the price, they said it’d be over $ 550 to replace just the two rotors, and break pads. I called a different brake shop that’s been around forever and they quoted me just at $ 195 — $ 320 for the same parts and labor. $ 320 if we needed new rotors. Talk about some price gauging. If it weren’t for the free oil changes for life I’d never go back. The oil is the only thing I’ll let them do from here on out.

Rude and terrible customer service, look else where to purchase.

I bought a 2006 Nissan Maxima here in June of 2013. Granted, it was used, but I was assured that all the maintenance was up to date. This car has been nothing but problems. I was planning to pay off the car within 4 months, but since I had to put 3k into this car to get it up to working condition, I still have a payment hanging over my head. It’s my fault for not checking into this more, and I should have followed my instincts and walked out then. Also, my husband doesn’t like car payments and when I was alone, the car salesman said my husband didn’t «treat me right» because he didn’t get me what I deserved. DO NOT DO BUSINESS WITH THEM!!!

The only good thing about this place is the sales person. This place will try and steal as much money away from you as possible when you finance. I got stuck paying $ 5,000 more than the agreed price. There are also hidden fees, or fees that they just outright lie to you about. My drive-​out price was supposed to be $ 23,200, drive-​out to me is a price that already includes tax and title. Looking at the paperwork now, including the warranty that I didn’t even want I owe $ 17,700 before interest. Btw I put $ 10,000 down, so theoretically I am only supposed to owe around $ 13,200, the extended warranty was about $ 3,200, so what about the other extra fees? Guess what, it was tax, title, and other fees he never explained. Also they tacked on a extended warranty, the finance guy (Matt Kinard) never explained that this so called extended warranty was optional, in fact he never really explained anything. All he did was tell me what the warranty covered and never said this was a separate package, I thought it was the «Customer Assurance Package» that is included, It definitely was not. He just talked extremely fast and after just gave me paperwork to sign. Although I should have looked at it more closely and it is partly my fault, which is why I have been trying to cancel it. Problem is they’ve been making me go in circles and it’s extremely annoying. Matt Kinard is the guy who did my paper work, when I realized what had happen I called 3 days later to try to cancel it. He says I have to wait for the paperwork to be mailed, I waited a week and not received it, I called again and he said I will get it in the mail. Another week and nothing, I called again and finally he tells me to come pick it up at the dealership, what happened to it being mailed?
I go to the dealership and here he is showing me how to cancel, I look it over and seems simple enough, I go home and start filling it out, than suddenly I need a loan number. I call the bank and they say they haven’t received the paperwork yet (it’s been over 2 weeks), I call the dealer and the dealer says I have to call the bank. I tell them I have called the bank and they gave me more BS on how I have to wait for the paperwork and it takes a couple weeks (it has already been a couple weeks) so now I have no choice but to wait even though I wanted to cancel just 3 days after purchasing.
So they have not even submitted it yet and all of this could have been avoided if we re-​did the paperwork, it was just 3 days when I asked to cancel, I purchased the car Nov 8, today is Nov 19, and I have been trying to cancel since.
Also when I looked at the paperwork there was a bunch of hidden fees that was not mentioned, car was supposed to cost 23,200 drive out, meaning tax and everything is included. Guess what, the loan added on tax and title and everything else. I put $ 10,000 down and should have been financed only $ 13,200, well after everything it I am financing $ 17,000, which is complete BS. Even after I cancel the warranty i would still be around $ 14,500. That is not drive out price, my fault for not paying closer attention, but I guess I was to trustworthy or naïve.
I was going to refer friends to the place but no more, they screwed me big time and I am not going to let them do the same to my friends.
Mazda of Clear Lake, unfortunately for you, you have lost not just a former customer but a bunch of future customers also.
Do not go to this place to buy a car, they will outright lie to you about the cost of the car and tack and other crap that you didn’t know was a different package all together. They offer lifetime oil changes, but honestly every dealer except maybe 1 or 2 offered the same thing.
Unfortunately for me I have to live with paying more than I wanted, but it was still partly my fault, so it is what it is. I just want to warn other people before they make the same mistake.
If you look at other reviews I’m not the only one that got screwed by their finance guys.

HORRIBLE.
Love my car but they are the most rude people to deal with. Every time I go to have my car serviced they always try and scare me about something being wrong with my car. When I purchased my car they tried to take advantage of me because I am a young woman so I came back with my father to help steer me in the right direction and when I went back a month later to pick up my license plates all of the salesmen gave me a hard time and said «you’re the girl who brought your daddy»
Recently my brother and sister in law bought a vehicle from them and have experienced the same issues. All the things they said they would fix now they have forgotten about and don’t remember making a deal.
Buyers beware

BUYER BEWARE. I purchased a used car from Mazda of Clear Lake. Asked specifically about rust, transmission, engine, cosmetics inside and out, etc. — basically a checklist of items to test or document since this was being sold as-​is with no warranty. The salesman assured me in writing there were no issues, it passed a 150-​point inspection, etc. In the 3 months I’ve owned the car, I’ve dropped $ 4K on repairs and am now looking to sell it. The dealership offered a partial settlement when I threatened to sue under Texas Lemon Law, and I continue to uncover new issues. The car was clearly never inspected with any degree of professionalism, and the only thing that makes me more upset than the shady dealings of Mazda of Clear Lake is that I took a settlement instead of taking them to court.

I’m not a fan. Put in an inquiry online and was offered one price on a Mazda 3 s touring sedan, which they expected me to accept right away with no negotiating. When I came out and asked if they’d even go $ 1k lower, the answer was no. Very rigid and inflexible. So I guess they didn’t need my business and I walked… virtually.

After having my engine die (covered under warranty), my vehicle was taken to Mazda of Clear Lake on May 22^nd. After being told my vehicle would be ready on the 10^th or 11^th, they kept pushing the date back. The 13^th or 14^th. On the 17^th. Finally, on the 19^th, they told me they ‘by chance’ found a problem with a cooling fan. Not having a satisfactory answer as to why this was important, or if it was covered under my warranty, I decided to call Mazda to express my concerns about the length of time it was taking, as well as the strangeness of the man handeling my case. They said it wasn’t covered, but it’s strange this is taking so long and they would call Mazda of Clear Lake for me. I also decided to have my boyfriend call to get more information about the car (I don’t claim to understand cars at all). He called, left a message, and received a call back from the man handeling my car– who BERATED him for my ‘badmouthing’ him to Mazda.
Now, if he had a PROBLEM with what I said, he should have spoken to ME rather than my boyfriend. However, my nightmare doesn’t end there.
I spoke to the service manager and he ‘counseled’ the young man in question, and took some money off the service charge. Fine.
Then he calls me a few days later and said they broke my radiator. Don’t worry, I was told, we broke it, so it will be of no cost to you.
Imagine my surprise this morning when I FINALLY went to pick up my car (The 26^th of JUNE), to find that I was charged for the fan AND the radiator. Not labor, but the parts. I didn’t say anything to the service manager, just wanting to LEAVE this place!
Now the GM isn’t taking my calls or responding to messages.

I absolutely HATE Mazda of clear lake!!! I would give them negative stars if I could! Buying the car I had no problems, but trying to get a freaking oil change is asking for too much! Everytime I go to Mazda of clear lake for an oil change they never seem to have anyone there that can do it! They have zero care for customers unless you are buying a car. Customer service here sucks! The only reason I ever go here is bc I get free oil changes! Steer clear of Mazda of clear lake!

Took my Mazda to the service department to get looked at for a check engine light. I made an appointment the day before and was able to drop it off and they had everything ready. They provided me with a loaner car because the vehicle was going to be there for a few days. This was great I still had transportation during the days my vehicle was getting repaired. Nick the assistant service manager was great he explained everything clearly and made it easy. If I ever need to I will surely be back to Mazda of Clear Lake.

My Review of Mazda of Clear Lake:
Chris Danzell is an excellent salesman. We didn’t feel any pressure when purchasing our new mazda. He was prompt in finding us the model we were interested in. He spent alot of time explaining all of the vehicle features. He actually opened up the owner’s manual and went through most of it as well as highlighting a few key pages that he thought we would be interested in. He negotiated everything with the sales manager on our behalf. Chris showed my wife how to use the bluetooth paring for the mazda and her cell phone. He set up our favorite radio stations in the car. He checked on our financing many times too make sure we weren’t waiting for nothing. While we were waiting for the sales managers and financing to be finalized, Chris had our car washed and spent a lot of time chit chatting with us. He always gave us an estimate on how much longer the process should take. He smiled alot and gave us eye contact which helped make the car buying experience a lot easier.
The quality of work and friendliness we experienced form him is comparable to the quality we get at our bmw dealership for our other car. He asked us what our expectations were, and gave us the car we wanted and around the price range we were looking for. We had been to several dealerships in Houston where we live. We were satisfied with the information, price, and general manner from him. We will definitely call him again when we want to replace our other vehicle.
Mazda of Clearlake: We would rate a 4 out of 5. Some of the advertising details could be listed a little clearer, I wish we had received Business cards from the financing and sales manager. We only saw the sales manager once. The finance manager did explain in detail all of the optional finance benefits and expedited our credit approval. It would have been nice to have gotten an envelope for our signed documents. Unfortunately, The only one who thanked us for purchasing the vehicle was Chris.

I was in the market to purchase a new car. I was driving a Mazda 3 rental car and I really liked it, so I started looking for options for a Mazda 3 for purchase. I found a nice looking one online at
and it was listed at the Mazda of Clear Lake. I had cash to spend and I was looking to buy a car outright.
I arrived at the dealership with my mom and we looked around a little before we were approached by a salesman. We looked at a few different color options for the Mazda 3 and I explained that I wanted to pay cash for a car and I was interested in what type of deal they could offer me. We went into the dealership and he took some preliminary information about me. He asked me how much I was looking to spend and then he went off to get his General Sales Manager. The manager comes over and tells me that the amount I had cash was a little low and they «weren’t going to be able to do it» but he might be able to get me into a 2004 Audi or some other car he mentioned.
I told him I came for a Mazda, not an Audi. I thanked him for his time and I left. The part that got me was, he let me walk without any resistance. He didn’t attempt to work something out with me, try to make me a counter-​offer, or anything of that nature. His attitude led me to believe that they weren’t much interested in selling any cars that day. Maybe selling cars isn’t necessarily the focus of their dealership.
I left this location and went to another car dealership where they worked with my numbers, got me a pretty nice deal, and I drove off in a car that same day. The customer service at Mazda of Clear Lake is just non-​existent.