Honda Of Clear Lake

Whenever you move to a new city there are two things you need to find right away. The first is a good hair stylist, and the second is a good mechanic.
I found a stylist off of Space Center Blvd and the mechanic… our car is still under warranty so right now we take it to the dealership.
Over a month ago I took our car in to get a tune up. $ 900 later it came out, all tuned up but with a dab light that came on. When we got the ‘tell us how we did’ call my guy told them about the light. They apologized and said they’d like to give us a FREE full detail and wash. Yay.
We get the call that the car had an airbag recall so we’ve been waiting to get our car in to deal with that. And when we brought up the detail and wash, Ted told us it wasn’t their fault, the dash light wasn’t their fault, so sorry no detail and wash for you!!!
Here’s my gripe. I don’t care for dealerships because you never get out without the service guy coming back with your air filter in hand explaining how gross the filter is, and how it needs to be replaced, and oh yea here’s another eleven things we need to do to your car that will cost $ 4,386,146. Yea I get it.
But wow, you couldn’t give us the damn wash and detail?! I spent $ 900 and no wash?
Customer service isn’t just about remembering our names when we walk in… oh wait you forgot our names. Customer service isn’t t just about remembering our last visit… wait you greeted us like you remembered us only to forget who we were and why we were there, all in the same breath and sentence.
No, customer service is having us drive off the lot knowing that dealerships aren’t greedy AF and when they offer you a wash me detail, that you will get your wash and detail.

What a joke. I know car dealerships are known to try to get you but wow! We have leased 3 Hondas from Big Star with great sucess but clear lake was convenient so we stopped in. Currently in a 2013 pilot EXL and our monthly payment is 375/​month. We have 5k equity because of very low miles and they told me $ 500/​month on my new lease. I got the numbers (MF, residual and value) and plug them into a basic calculator after i left and payments come out to $ 375.
We are now considering a jeep grand cherokee.

This place sells your name and phone number to telemarketers and they will start calling you 3 hours after leaving the dealership … Warning don’t even walk through the door!!!

I visited Honda of Clear Lake couple of days back looking for Pre-​owned 2013 – 14 Honda Accord EX-​L V6 on 3÷2÷2016 evening. Ali Mian was sales person who showed us the cars. He was really nice and showed us cars really well showing all features. We test drive one of the car 2013 EX-​L V6 Honda Accord Red Color. We were interested in the car, but we wanted to check out few other colors and also check out 2014 colors. So, we didnt finalized the deal during first trip as lot of people don’t do. There was no pressure from Ali, though his manager tried to push us to think about it. Though till now it was all normal things which we see at any dealership. On next day which was thursday I got a call from Ali asking me if I had any questions and told me that they will work out a good deal for me if I am interested in car. Again, this was all normal things with a dealership. I wanted to check out another 2013 and 2014 EX-​L V6 they had listed online on their website to look at and finalize what I want to buy. So, I called up Ali and he told me that they can work out a really good deal for me for 2013 EXL V6 which I test drive and I should come in as they can do it in person. So, I drove 1.5 hrs to drive to Clear Lake from west houston and here is where things went downhill…
When I reached there and asked for Ali, I was told that he is delivering a vehicle and should come soon and was asked to wait. I was told after few minutes that someone else can help me, which I was not keen on as I had talked before with someone who knew what I was looking for, but still I gave him stock numbers of cars which I was interested to look at before I can make decision. From here things just went downhill. That young sales guy was trying to get keys, but Ali’s manager realized that we are looking at other car and clearly didnt wanted us to see other cars and we were told that those cars have been sent for auction and not available. So, only option we have is to look at that red accord EXL V6. So, we suggested we will like to talk with Ali who was the sales person we dealt with until now. So, we were told to wait. All of sudden they come back and tell us that there is one 2014 EXL V6 available to see. So, sales guy brings that car to show us. But, when he takes us to test drive, the car is really dirty with literally trash on passenger side. It was clearly attempt to stop us from pursuing any other car and have us make deal on car we have seen. When we asked price to person showing us the car, he tells us that his job is just to show us car. Pricing is known to his manager. Does someone showing car at dealership not know price? People see car without price? This was their clear strategy to not show us any other car and making us to decide on car they had shown to us before. They were really disrespectful to show car with trash on passenger side asking me if I want to test drive it with my wife. Really dissappointed with Ali’s manager trying to play stupid game and LYING ON OUR FACE which is so obvious from their face…
Honestly I was there to make a deal, just trying to confirm my choice by checking couple of similar cars. But, really sad and insulting sales strategy by Ali’s manager insulted us. I will never ever visit this dealership again or make sure anyone I know in my network ever thinks of buying car from here. I will recommend you to not go here. Even though dealerships try to make you buy, but quite obvious their approach to make you buy a vehicle is really insulting. There are many good options to buy Honda’s in Houston and I will rather go somewhere else and buy car where they take good care of customer and not treat them like this and LIE to them on FACE to make them buy a particular car. I will really like Sales Team to change their approach, if they want to build customers and gain their confidence… AND NOT LIE TO CUSTOMERS about what cars are there and what not. Customers are not STUPID and they can easily catch lies… It sucks I wasted 3 hrs twice driving to Clearlake. Losing 1 customer’s business doesn’t matter to big dealership like this and I am sure I can find the Accord I am looking for somewhere else, but its the brand that they are building that matters and I am sure it is going to affect them over time. Such a low rating here shows how big LIERS they are and how they treat their customers!

I got the «little lady» treatment there yesterday. We already knew we wanted an Odyssey and I was upfront with our sales person that I’d gotten a quote from another dealership but wanted to see if they could give me a better price. My husband was not with me, but I told them he’d be meeting me there shortly, and in the mean time let’s talk numbers. They wanted me to sign something basically agreeing that if I was happy with the price I’d take possession that day. I told the sales person I didn’t want to sign it because we might not finalize this for several more days. At that point he got his sales manager, David, who shook my hand and told me to come back with my husband when I was ready to make a deal. I was dumfounded! We drive down the road to Classic Honda of Galveston and bought and Odyssey that day from their courteous, non-​sexist sales staff.

TAKE THIS AS FAIR WARNING!!! SHOULD BE ZERO STARS!
I bought my 2014 Civic in February 2014 from this dealer. I am not sure if the General Manager is the same. I do know my salesman was not employed shortly after my purchase, which was too bad as he was the only bright spot in this experience. I went in and asked my salesman (can’t remember his name) to be up front with me because I do not have a lot of time to waste and I was fairly determined as to what I wanted. He took as much time with me as I needed and was a great guy. However, his manager did the old «back and forth» negotiating which I specifically wanted to avoid. Not my salesman’s fault. The day came for me to pick up my car. I was so excited! When I went in to handle the paperwork, the wild ride started. The financial person, Tim Dickerson, was quite a piece of work. He looked like he’d had it rough the night before. He went over all of the paperwork, having me sign all sorts of things and selling the added «benefits» along the way. I had already been to my credit union prior to buying my car and the loan officer had everything worked out. I gave the information to Mr Dickerson in addition to a voided check because I wanted automatic monthly payments to be taken from my checking account. Mr Dickerson sold me all sorts of things… LoJack, lifelong oil changes, etc. I should have been more careful, but remember I was so excited! I drove off in my shiny new car and was beyond happy.
About 2 months later I was contacted by a bank I’d never heard of telling me my payments were overdue and demanding payment. Well, like I said, I’m pretty busy and don’t check my bank statement on a regular basis. I know how much is going in and how much is going out. I’ve never been overdrawn, so I had no idea that my car payments were not being withdrawn. Lo and behold, Mr Dickerson had not set me up with my pre-​arranged loan at the credit union. Instead, he placed me with a bank I’d never heard of! I was boiling! But I had to take care of the current predicament, so made sure this strange bank had their money. Then, the fun continued. I tried to contact my salesman and learned he was no longer at the dealership. I asked to speak with Mr Dickerson’s boss but first had to explain what I wanted. My call was returned by Mr Dickerson! He minimized my outrage, telling me I should have known my payments were not being made! Unfortunately, I lost it with him, telling him exactly what I thought of him. I called back and asked to speak with his boss. The head of the financial department called me back and tried to placate me, apologized for the mix-​up and said he would explore further. He called me again and said there was no voided check in my file which would indicate I had not arranged for automatic payments. He had no excuse for the fact that my business was placed with another bank that I knew nothing about. Needless to say, I still wasn’t very happy. I called the dealership again and asked to speak with the General Manager. I was told he was busy and would have to call me back. Two years later and I’m still waiting for that call.
I do have a wonderful relationship with the general manager of the dealership in Galveston, but did not go there because their online price for the car was higher than the one at Clear Lake Honda. I’m so sorry now. I should have paid the extra money and stayed true to my old friend in Galveston. I’ve learned.
I must say that I have not had any problems with Clear Lake’s service department… other than that they do try to always sell services that don’t seem necessary on a new car. And they sometimes give me grief about having to change the oil before when they think it should be due. The service employees and the managers are courteous and friendly, which I find is not always the case in other service departments.
All of this being said, I will never buy a car from Honda Clear Lake again. My experience was unethical and distasteful. I’m sure the dealership could care less, but they won’t get any more of my money.

Service is slow for an «express» oil change. Apparently that means 55 minutes when that are not busy and well over an hour if they are busy.
I have bought new cars at this dealership since the 1990s, but friendliness and service has declined too much. I’ll buy my next one at a different dealership!

Free oil changes for life, seems like a good deal until you realize you have to wait two hours for the oil change and they try to up sell you on everything. They’ll tell you 55 minutes at most, but that’s never true. They’re always running behind.

The car industry is traditionally male dominated and nowhere is this more prevalent than at Honda of Clear Lake. My husband was the one who was greeted with a handshake each time, was talked to about sales price and financing, and has received all the followup communications – even though I was the one buying the car. Let me start off by praising our sales person, Vijay Pandula, who after being told I was the one buying the car, gave me the attention and respect every customer, male or female, deserves. Unfortunately, Vijay was involved with another customer when we came in to purchase the car and was unavailable. We were handed off to another salesperson who proceeded to focus all of his attention on my husband. Not to bore with details but their treatment of female customers is demeaning and patronizing. I’ve bought the car but I won’t be going back to this dealership.

PERSONALLY BERATED ME!!! MUST READ!
I came in to discuss these issues (below) directly with the manager, David Kieu and was treated with upmost disrespect. Upon sharing this feedback with him, he began to tell me «surely at your job you don’t always do what you are going to say you are going to do, things change» I was in stunned with this comment. He began to personally attack me, «what do you do for a living?» «really? thats what you do?» ha… umm seems like a very odd line of questioning. He then said «Look, I’ve already said I’m sorry, what more do you want from me,» after I shared with him the feedback and how it was disappointing to me. If you’d like the back story. here it is…
Very long story, (WORTH READING ABOUT TERRIBLE SERVICE) so I’ll do my best, was lied to by salesman Rupert and his manager David Kieu WHO was involved in the offer they made to me. The cliff notes version: Rupert and I spoke regarding deal points (#1, needed to know bank would approve negative equity position, #2 I had a payment budget I was focused on staying under, #3 no money down with my approved credit) on my car purchase prior to my visiting the store, he stated he’d speak to his manager, David Kieu, regarding whether or not it could work. Rupert called to tell me he believed it could be done and asked me to come in to start the process. First thing I did upon arrival, complete application to make this a firm yes (regarding the deal points mentioned above) from him, Rupert came back after talking to his manager several times and suggesting an upgrade on the vehicle trim in order to «make the deal work.» I agreed. 4 Grueling Hours later, after spending time signing some documents agreeing to the terms with them and choosing specific colors, trims I left to get my family while they prepare the paperwork, Rupert calls to tell me «he’s not sure what happened but all of a sudden they have an issue with the deal, and we need to get cash down» The very next day I am happy to say I went to Streater-​Smith in Conroe, got the deal I wanted with no issues whatsoever. I know it’s far, but do yourself a favor and travel to Streater-​Smith, these guys at Honda of Clear Lake have hidden agendas and are not on your side. Despite what they might try to tell you. Again, thank you to the team at Streater-​Smith for selling the the car I’ve had my sights on at the exact terms I was looking for! As for Honda of Clear Lake, eeks. Hope you work on finding better leadership.

I leased a Honda CR-​V here and got a great deal! Kudos to Lee, Hector, and Rupert for helping me land an awesome deal. Everyone was very friendly and willing to negotiate. They even stayed late to help me finalize my insurance before leaving the lot with my new car. The day after, the finance manager called me to follow up on my lease and a week after the general manager called to follow up as well. I’m a very happy customer and will definitely be coming back here!

I just recently bought a 2009 Ford Taurus from here! Johnny was my sales man and he was awesome! He knew exactly what to put me in and now I have a reliable car to drive me all the way to California! Thank you Honda of Clear Lake!

DO NOT BUY FROM THIS DEALERSHIP!!!
I purchased a slightly used vehicle from this dealership.
Nine months after purchase, I had a my newborn son in the car with me who was crying due to being hungry. I was pulled over and interrogated by police about if my car was stolen or not, due to having incorrect tags on it. After 45 minutes of my baby crying hysterically, and explaining where I had purchased my car and that they installed the tags for me, they let me go with a ticket. Said if the problem was fixed within the next few days, ticket would be cleared.
I called the dealership told them the situation. Got a laugh over the phone, was told «this is no big deal and happens every so often.» To say the least, I was livid at their flippant response and no apology.
Since I have had issues with the warranty they sold me as well. It did not cover all that was promised.
Lastly, I’m now trying to sell/​trade in this car for a new one. When purchased I was told it had a clear Carfax, which was a lie. Now having trouble reselling my vehicle due to a wreck on Carfax from before I bought it.
Poor customer service, untrustworthy dealership.

I was quite pleased with the customer service. I had a light on in my dash, and the problem was somewhat diagnosed over the phone. I scheduled an appointment to change the airbag (recall), fix the light and also get an oil cv age and inspection. My oil change and inspection were priced fairly, and I was treated with respect from the second I walked through the door, until the second I left. You can get a loner for free if the work is over 2 hours and you make an appointment before. I did not take advantage of this, but it is nice to know!

My experience was amazing! I would definitely go back for my Honda needs! I made my appointment for the same day for an oil change for my SI, which was very convenient!
20 minutes before my appointment, I ran into some car troubles and I called to say that I was going to be late and they told me it was fine. (I was afraid they would be too busy and would have to reschedule.)
When I got there, I went to the wrong area to service my car (oil changes are taken at the Express service side) but the very friendly service cashier, Blanca. confirmed my appointment walked me over to the correct place and I was greeted immediately and my car was taken shortly after.
The Express service guys were very friendly and easy to talk to! Usually at service places, I would sit there awkwardly, but Tony and I chatted for a while and he told me the Wi-​Fi password and offered me water.
The wait wasn’t very long and before Brandon rung me up, he told me about some other things that I needed to get serviced and I told him I would later and he did not try to pressure me at all. Brandon and I had a little conversation while he ran my credit card and even the service manager, Glenn joined our conversation!
Everyone at Honda was very easy to talk to and very outgoing! I would recommend Honda of Clear Lake to my friends who need their Hondas serviced or even go there to purchase a new a new or used Honda!

The absolute worst car buying experience I’ve ever had. Everyone I dealt with such as the salesman, sales managers, finance director, general manager, and owner treated me very badly.
–According to the dealership’s website, there was a black Civic and a metallic Civic in stock. We asked for the metallic, but the salesman claimed it was sold. However, up to one month later, the internet sales manager was insisting that the metallic one was still on the lot!
–The salesman didn’t even bother to call and tell us that the metallic one was sold. He surprised us with this news when we got to the dealership, and he even said that he’s been getting the black one ready for us to take home.
–The car was not cleaned or prepared at all. All of the smudges in the car during the test drive were still there, and the low pressure light was still on.
–From the very beginning, I told the salesman that I would do no financing. I told him that I needed a car with a $ 23,000 drive out price because I had $ 20,000 cash and $ 3,000 govt. voucher. The black Civic was on sale on the website for $ 24,900 drive out, and the salesman kept offering it to us for $ 24,000. Finally a week later he agreed to $ 23,000. He wrote on the offer sheet «$ 23,000 drive out», I signed it, did the rest of the paperwork with the finance person, and I gave the finance guy $ 20,000 in cashier’s checks and the $ 3,000 voucher. He thanked me, and took the car. Three weeks later, the dealership calls and says that there’s a discrepancy in the papers. I met with the finance director at the dealership. Basically, they messed up the paperwork. Instead of making the numbers come out to $ 23,000 drive out, it came out to $ 26,000 drive out. It was obviously a mistake because the offer sheet clearly said $ 23,000 drive out, but he didn’t correct the mistake.
–I offered to settle the deal for $ 1,000. The finance director said yes, and that the general manager approved it. However, when I went to the dealership, they said no!
–I called the general manager personally, and he was not polite at all. He was not apologetic. In the end, he did agree to the $ 1,000 because he was «tired of dealing with this».
–I also called the owner, but he never responded. It was the worst experience I ever had at a car dealership.

Justin McDonald lied to us. He said he had the new car we wanted and promised a good deal. We took our cash and arrived to buy the car, we were treated in a very unprofessional way. They tried to ask why we needed the navigation when it is falling out of favor and they took us to test drive a different car. We insisted we wanted the car that we had talked about. it does not make sense to try a car you don’t want to buy. They said it was locked out, and it will take them 15 mn to unlock it. Turns out they do not have the car, next thing they do, they try to convince us to buy a different car. We just wasted our time. I am never going back to that dealership.

I really didn’t know how many stars to put here, Juan the guy who took in my car did a great job getting me in and out in time. The problem was not him instead the appearance of this place, there is so much broken concrete. This location is rather crowded and in need of more space. But one thing I noticed was the recommendations listed for my car. Well it’s a 2012 civic hybrid that comes with electric power steering, so why is it saying I should do a power steering fluid exchange? Are they trying to make me spend money on services I don’t need, or have? Sounds like a bit of a ripoff so I got a «good» impression on my first visit. Maybe I will continue to take my car to the same dealerships I use to take it to.

I’ve been a customer since 2006. Until last year.
Brought my car in for regularly scheduled service.
Dropped off car, was placed in a loaner (too cool, very kind!)
Then, service guy calls me at 1030am to let me know the repair was on schedule for completion by 230pm same day. Ok, no problem.
At 12n the calls begin. And they continue on the dot EVERY. 30. minutes. I missed his calls bc I’d left my phone where I didn’t hear it.
I could not understand the need to call a customer every 30 minutes to come pick up their car. I’ve been bringing my car to this location. I’m not going to mistreat/​damage the loaner. I let him know this when we spoke at 2pm.
I arrived to pick up my car at 230p and thought I’d let his manager know that Shawn needs coaching on customer service. Before I could begin my story, the service manager tells me how sick he is and doesn’t feel up to being at work (great, thanks management!). I inform him anyway of the incident. I doubted anything changed for the positive and can see nothing has based on the other reviews.
I used to love Clear Lake Honda. I planned on buying my next car from here; that won’t happen now.
Thanks for reading. Good luck if you do bring your car here for service. I can’t imagine buying from here based on service.
So sad to see such a great location severely struggle when their service was top notch!

Bought my car years ago from Honda of Clear Lake. No big deal; regular ho hum dealership.
My problem is that every year thereafter, on multiple occasions, they have a bunch of retards calling/​harassing me about some retarded «special loyalty opportunity» to trade-​in my car. I’ve been called by these retards AT LEAST 30 times in the last 3 years… at the most inconvenient times possible. These are not simple 2 minute phone calls either. These are retarded drawn out interviews about your car’s condition and no matter what you say, these retards reassure you that your car is valuable.
I tried to be polite and let these calls play out the first few times and these retards just go on and on and on with their retard shenanigans for half an hour. After that, I just started hanging up on them before they begin asking their retard questions… and yet these retards still keep calling. It got to the point I just set my cell phone to auto-​reject them… and now these retards call me on my house phone.
My Honda is not my first car. Honda of Clear Lake is not my first dealership I’ve done business with. But these retards are the ONLY retards to continuously HARASS me about trading my car in. I am not interested in trading my car in EVERYTIME you just so happen to sell «several Silver 2008 Honda Accords EX V6 with cloth seats in the past week». I will trade in my car when I want to.
I understand that a car dealership makes alot of money on used cars sales and that these calls are probably opportunistic (for the dealership), but this is the type of retard business tactics that breed animosity between dealerships and potential customers. (That’s why you guys have a rating of 1.5 stars… by practicing retard business tactics.) These calls are bothersome, annoying, inconvenient and retarded. They are also harassing (yes I perceive these repetitive calls as harassment).
Just because of these harassment calls, when I DECIDE its time for me to trade in my car I will NOT bring it to Honda of Clear Lake. I will not buy another car from you guys and I will not recommend you retards to anyone.
Do not call me. I do not want to call you. Stop bothering me.