Macy’s

I Love Shopping at Macy’s even get extra savings if you use your credit card. That’s something that they always let you know at the checkout!

i love macys my wife takes my credit card and spends my check every week i love the fact they always have coupons 25% off on top off 50% i see a lot off bad reviews but everyone comes here what do u expect neiman marcus treatment smh

20 minutes to wait in line to make a return in the Home department because the sales rep is too busy chatting with the customer… Well, I guess that explains all the other horrible reviews on customer service. And they wonder why people prefer to shop online!

I like Macy’s stuff, but this place kinda sucks. One time I came around New Year’s to do a return, and there was a long line and one person was ringing and the other was folding up returns. What? I worked in retail for many years, and you don’t ignore customers to tidy up! Someone even asked if he could open and he said «nope.» Later after we went in to the mall and then came back to exit, that guy WAS ringing, so it wasn’t that he didn’t know how to, but either he or the store manager are just jerks.
Recently I went with my boyfriend to pick up a suit that had been tailored. The guy was new and had been left alone and had no idea where they kept the suits that had been tailored. He said «uh, are you guys in a hurry?» Well we don’t want to wait a half hour for someone to come back from their break to pick up something we already paid for, no. We are in a hurry if that’s what you mean. How many storage areas are there around the men’s area. My boyfriend said to me, «this is why people pay more for suits — the suit may be similar but they want good service.»
Moral of the story: after multiple occasion the customer service is pretty much dreadful. Online shopping for me! I might even start doing the returns online just to avoid coming in store. I do like their stuff though, just beware.

Good luck finding a cashier. If you do make sure you pack a meal. The wait will make you drop your items and leave

Love this store. I can get a little of everything. Sephora, Starbucks, M.A.C., Finish Line, all in one store. Awesome!

I’m currently at the watch department and have been waiting over 30min for someone to help me. There is only ONE employee here and about 5 customers waiting for her. I’ve never seen a department with only one employee, but i guess everyone requested labor day off haha.

OMG!
Macy shoe Dept & junior Dept hv 2do better!!!
Herr A Tip Schedule more staff on sale days!!!
& sUm staff need 2b pleasant & customer friendly
My experience last niTe was Atrocious!!!
Macy U hv 2Do better!
But I did found my shoe!

I always like to go to Macy’s and buy buffalo jeans for my husband. But unfortunately, This is the second pair which he have experienced premature ripping in various places after 6 – 8 months of use… Buffalo definitely have a great design but very poor quality material and the denim is too thin to sustain even the most casual use. Based on my husband experience, I do not recommend buying this brand.

Had such a great customer service experience with a manager, Heidi. She made replacing a gift card the quickest, most stress-​free and efficient experience. She was so pleasant, kind and professional.

Tons of merchandise and sizes, very pleasantly surprised. They carry free people and Lucky, my two favorites. The shoe dept is huge and they always seem to be having a sale or have a coupon. Very nice lady helped me with my return, helped me look up the original sale, she found the replacement and was super fast and friendly!

I like coming here. They give a great discounts and if you use Shopkick they have awesome coupons and «kicks». They also have a great selection of inventory. Not bad, I like it.

I had a poor experience here which may not be indicative of the overall quality of the establishment, but I feel that it deserves to be shared.
I purchased a cardigan from Macy’s over the summer. I brought it with me when I moved out of the state but had never worn it yet. A few months later, when I tried it on for the first time, I noticed the antitheft tag was still on the cardigan. As I no longer had the receipt, I called up the location and asked how I should proceed and they told me that if I were to bring the cardigan in to any Macy’s store without a receipt they would have to assume that I stole it and that they could do nothing for me. The lady I was on the phone with was also very rude and seemed to assume that I had stolen it.
This is no way to treat a paying customer and is quite disrespectful.

For years, it’s been a small dream of mine to own Kate Spade dishes. Her many patterns are simple, attractive, pretty, timeless and, unfortunately, expensive. Now that I’m engaged, I figured it would be the perfect time to indulge – when I can ask for them on my wedding registry!
My fiancé (hereby known as FI) and I went here on a Saturday afternoon after spending too much time trying to decide on a store. We found the registry area and attempted to start an account, but the internet connection was faulty. A nearby employee offered help and acknowledged that the computer wasn’t working and directed us to another one. OK, so why was the first one turned on and ready for someone to try to use?
Eventually a very knowledgeable and friendly gentleman came over to help us get started on our registry and we were on our way. He mentioned that we could register for furniture, but by the time we got through housewares, we were tired and decided to add it later.
Big mistake. FI called on a weekday afternoon to try to add furniture because the website would not allow us to do so online. He spent about an hour calling and trying to get through the company’s many automated messages. A few times, he got through to an actual person, one of whom gave him the SAME phone number he had used to reach her. Not a single person could get him in touch with a competent person in either wedding registries or furniture. Maybe they just don’t exist.
We deleted our Macy’s registry and added all of the items to a Bed Bath & Beyond registry instead. No problems registering for furniture there! :)

It’s really ridiculous how disgusting the makeup section around the Origins line is… Waited around trying to buy a few things from Origins and surrounding makeup counters but sadly no one was around to help me and the place was a total mess.

Tons of inventory due to the types of customers that shop here. I’m of course only speaking from the male perspective. If you’re a fan of the RLX line, then this is where you go for deals. When they have promotions going on you should definitely stop here because selection is much broader compared to locations in Bergen County.
There are downsides of course, uninspired associates, messy dressing rooms, limited parking, and a customer base that was not raised during the «please & thank you» era abound.
You do not have to tread lightly, but you may need to carry a stick.
Not a big stick…

I would give them zero stars if possible. This staff at this store is beyond rude. They have zero customer service skills. They should trained to talk to customers and thoroughly screened before hiring.

Customer service sucks amazing how in hard economic times they are suddenly nicer. All the rich customers are holding into their money.

It’s an average Macy’s. I am not a fan of the mall it’s located in. If I am caught in a pickle I would go here (if I am in the area). Staff is hit or miss. Checking out is more of a hassle (are you open or closed?). Selection of clothing is geared more towards young urban. I prefer the Short Hills location. Cleaner and less busy.

This ain’t no NYC Macy’s…