MAC Cosmetics

I love this location. The girls are very knowledgable about the products! It gets a little crazy in there on the weekends, so plan to spend a little time if you need lots of help. I been there on a Tuesday and got a chance to really pick one of the artists brains. So if you go during the week it definitely makes a difference.

Terrible service. I went in there to buy foundation. Usually a 2 minute process. And after asking many employees for help who just kept walking away I left. I’ll go to another mac that knows how to treat their customers.

Horrible services. On July I bought almost $ 900 in products, they told me I had 2 free makeup I can uses until the end of the year 2015. So I Call today and was told that they do not that way. Very disappoint. This is why I love MAC inside of Macy’s. Great services and very professional people there. Specially the manager Hawa. But unfortunately that day they were so busy that’s why I went to this one.

The absolute worst service/​makeup artist ever. I waited exactly 34 minutes for my APPOINTMENT to begin which I booked a week in advance. I requested someone specific and when I got there they said she was busy and couldn’t do my makeup anymore. THEN I had the most condescending makeup artist that I’ve ever come across and she sucked. My makeup looks like a 3 year old did it with their eyes closed plus I’m as orange as snooki from season 1 of the jersey shore now… Thanks for nothing.

TERRIBLE service stood there for half an hour asked about 20 people for help then went up to the same woman and said she didn’t remember me asking her 5 minutes ago for help and asks every other person if they need help.

Horrible service. I will NEVER BUY ANOTHER PRODUCT FROM MAC EVER AGAIN. I am going to start off by saying that I am very big in customer service. That why I choose to buy in well name brands store. I like to be treated with respect and feel value as a customer. Moreover around a week and a half ago I visit the store in willowbrook mall in wayne, NJ. I purchased $ 300 worth in makeup. The representative who was helping me gave me a contour pack too light for my skin complexion. I went back today for an exchange and they couldn’t me because I lost my receipt. I asked them how is it possible that in 2015 a name brand well stablished corporate store doesn’t have the system to pull out a simple receipt? I mean it doesn’t make sense to me that such a high company who spend so much money in advertisements and money to make the best products is so behind in technology? I had the date as well as the card that I used and the statement to prove the purchase. not even as a courtesy the manager was able to help me exchange the product. She was very rude and unhelpful. The only thing she did was constantly repeat the same information like I had a hearing problem and refer me to customer service. Customer service redirect me to the store it became just a back and forth game between me and them. I am pretty sure I am not the first customer who doesn’t have a receipt. I can’t believe that this situation doesn’t have a better procedure to be handle situations like this or is this the way that the company steal customers money.

Horrible service. Was yelled at for picking out an eyeshadow and then when I obeyed and waited my turn, I wasn’t even acknowledged.