Hand & Stone Massage and Facial Spa

I actually bought a membership after my massage because I have severe and chronic back pain and I am hoping that my future massages will be better. I went in hoping to find relief for my back pain and had every intention before even stepping foot inside the facility of buying a membership. It was my third massage for the month and I had gone to other places beforehand that helped alleviate my pain for a few days. I live up the street from this location, walking distance, so I figured I’d give it a try. I got an hour massage at the introductory rate, which was an excellent price so I also added some other stuff on. I think that’s a great aspect of this spa that you can add things on while you are there and it doesn’t necessarily have to be booked when you call. Once I was in the massage suite with my therapist I mentioned my back pain and thought it was clear that I wanted to have that be my main focus. I even showed her exactly where my most major pain is and everything. It wasn’t until after the massage started that I found out she didn’t do deep tissue massage so I was very disappointed about that. But that wasn’t her or the salon’s fault. I didn’t mention on the phone that that was what I wanted, so that was my fault for not saying anything in the first place. I finally said something during the massage about wanting her to focus more on my painful areas and she did, but there was only about 10 minutes left in my session. So I asked if I could extend the session another half an hour so she could focus on that area for the remainder of the session. She checked, and the salon happily obliged with my request. I have to say, they are VERY accommodating! I was impressed with the staff for the most part. My therapist was nice, but she complained about her own pain when I came in and said she barely made it through her massage right before me. So I immediately felt guilty for her having to massage me when she was also hurting. She continued to talk about her pain while massaging me. I feel badly that she too was hurting, but you don’t go to get a massage to hear about someone else’s pain. You go to try to alleviate your own. She also complained about the tip value another customer always gives her. Someone who is a repeat customer. I found that incredibly unprofessional and it just happened to be the amount I had been planning on leaving her. Her comment made me feel like if I didn’t tip her more than what I had planned she would be telling other people about me and complaining about my tip. I still regret giving her as much as I did because I didn’t get any relief from her massage. In fact, I ended up being in MORE pain after the massage than I was when I walked in. I take medication for my conditions and my medicine wasn’t even working for the pain from the massage and I was sore for over a week. I had trouble walking the next day and couldn’t even make it to my chiropractor for an adjustment because I didn’t want to have to sit in my car for that long to drive there. I have an 3 month old infant and am a single mother so being in extra pain is not an option for me. So I couldn’t even get myself out of the house if I wanted to because I couldn’t lift her car seat carrier for a few days following my massage. I am hoping my future massages are better and will definitely be requesting a therapist skilled in deep tissue and trigger point massages as well as someone who is mindful of my medical conditions in my back. She did not seem as educated about anatomy as previous massage therapists have been and didn’t even know about applying ice to decrease inflammation. In my experience, that has always been advice given to me BY THE THERAPIST and not something I had to tell them as advice for THEIR pain. Overall, my first experience at the spa was not the best. But I am not letting that deter me from trying again. If my next session doesn’t go well I will be cancelling my membership. And if it DOES go well, I will obviously be amending my review.

I wasn’t very happy with my massage and I will not be going back.

Good massage. It was not the worst massage I have ever received, however, it was definitely not the best massage either. Clean, bright facility and conveniently located. Positive customer service. Friendly front desk team members. For the price, I would not say the experience exceeded my expectations.

I LOVE this place! I have been to a lot of massage places from upscale spas to Chinatown and in between (including «Massage Enemy») and this one is the best for me. It’s bright, clean and the staff is always very polite and accommodating. I’ve had a number of therapists, all good some amazing. And it’s convenient and affordable so you can actually go more often. I don’t need to pay for wind chimes and cucumber water, I just want my body to feel better. If you have any issues, the owner Jessica will make sure it gets solved. Highly recommend.

Ehhhh… I came here one rainy Saturday afternoon because my friend wanted to treat me to a massage for a belated birthday present. She had just subscribed to some sort of monthly package there, and had good things to say about the few experiences she had. The front reception was very friendly and offered water while we were waiting. After about 10 minutes, both of the masseuses for my friend and I came out and escorted us to the rooms. Perhaps, my masseuse was new at this, but she just seemed to not have the right touch. On the questionnaire, I selected I like firm pressure– but her touch was so frustratingly light. I asked for more firm pressure and she seemed to acknowledge my request– but the light pressure continued. At that point I just didn’t want to bother asking for more, I was a bit annoyed. It also felt like she had calluses on her palms, because I kept feeling this awful scratchy sensation with her strokes on my back. One of the most annoying parts of the whole experience, was when my massage had ended, I dressed and went back out to the waiting area and saw that my massage was only 35 minutes long. My friend emerged from her room 15 minutes later and we both began at the same time! I asked my friend how long our massages were supposed to be, and she said 50 minutes. She was shocked that I was waiting for her for 15 minutes. It’s a shame that the experience was so bad, because I had intentions of purchasing a package so my friend and I could treat ourselves once a month. But after that experience, I had to pass :(

Ive been going to this place monthly for facials. Gabby was simply amazing ! This month however they called me to let me know that she no longer works there. They changed my appointment, once I arrived the lady that did my facial was awful. Being that it was my first time meeting her I assumed she’d ask questions about my face routine or what I’ve gotten w Gabby or something but she didn’t ask anything, she didn’t even talk at all. Just sat down and put two different masks on, barely touched my face and gave me a very rough shoulder massage that I ended up very sore from. Very disappointed, don’t think I’m not planning on going back

I joined in the Jericho, NY location, but I moved to NJ and went to the Wayne location for a massage. Not good at all. I did not find the masseuse (Lily) to be exprienced in providing massages. I even told her where I had knots and she did not address them in any way! I was suprised when she said, DONE! Reason I cancelled my membership after this. NO THANKS!
The only reason I’m giving them two stars is because they are nice and professional, but I’d give NO stars for the massage exprience.

Recently the quality has gone downhill. I cancelled my membership.

I love love love Belinda! She stayed extra so that I could have her for my appointment, she’s friendly and really knows what she’s doing! She also takes up the full hour and doesn’t cut it short like some places or people I’ve been to in the past. She also massages very firmly and puts just the right pressure in the right spots. She focuses on your trouble areas as well which I loved. I def recommend her. Also the girls in the front are really sweet and understanding. This place is most definitely a place you should try! Ask for Belinda too! You won’t regret it!

The owner actually called me after I called their corporate number and fixed this situation for me!
Today I had Belinda and she was amazing! One of the best massages I have ever had! I already made another appointment !

Purchased a Groupon for a facial & massage at this location. Staff was mediocre. Facial therapist spent the first ½ of the session telling me that something died in the next room because the smell was horrific and although they searched for it, they couldn’t find the source of the odor. Now that was comforting and relaxing! The facial was OK at best. Next was my 60 minute massage which was reduced to 40 minutes because of the two add on services they sold to me. I thought ‘Add Ons” meant they were added on, not «in place of» my original service. Add On Scalp massage was a very rigorous scalp rub and not at all relaxing and nothing like the girl at the front described to me regarding pressure points since it was nothing but a rigorous and crazy rubbing of my head. My entire body was shaking on the table as she scrubbed my scalp. She even knotted up my hair due to the harsh rubbing! Foot scrub was supposed to be a relaxing and soothing foot scrub and foot massage but it was a total joke. She scrubbed the top and bottom of my feet quickly and totally ignored my heels and toes and this was after I told her to ignore other body parts if need be and make sure she focused on my feet as that was my preference. When the services were done, I informed the girl at the front desk of my dissatisfaction and even completed a survey/​satisfaction card. She still charged me for the extra services. I then called H&S Corporate offices and complained to them and although they said they were very sorry and would contact the manager at the Wayne location and inform them of my issue, I still have yet to hear from them to respond to my complaint. They obviously do NOT care about their clientele or growing their business. I will never return to this location or any H&S location and I highly suggest you don’t either!!!

Update — sent an email to
Hand And Stone. Got back to me immediately. Very apologetic for my experience and offered for me to come back for a complimentary stone massage. Will post again once I go. I do appreciate their responsiveness to my concern. Note — it is new management.

Natalie the receptionist was really great!!! I recently joined and she asked me questions about my preferences. She recommended Roman for a «different» but very relaxing massage and it certainly was! AC gave me the best deep tissue massage I ever had! Felt terrific that evening and fantastic and rejuvenated the next day! Great staff!

I frequent H&S and I have had a few different therapists, but I finally had a massage by Sarah, she is now the only person I will schedule an appointment with, hands down she gives me the best massage I have ever had! She is very friendly and works wonders on my lower back and sciatica issues, and she uses a hot towel before she starts the massage, which is such an added bonus. When you have a specific issue she is very knowledgeable and uses different techniques to work out the issue when needed. I am always so relaxed and refreshed when I leave and can’t wait until my next appointment.

Crystal is the best. It hards so good. She works all the knots. I get a hot stone with her. It is so relaxing, I could drift away forever.