Broesch Financial Group

We’ve been with Ameriprise since 2002, and cancelled our policies (for both home and auto) on May 4^th, 2015 effective April 30, 2015. At first, their rates were the best, but steadily they were becoming more expensive than other competing, credible, insurance carriers offering better programs (like motorcycle insurance).
So, we cancelled to go with another carrier, and we get this letter from Ameriprise in the mail stating we still owed them $ 179.16. I called their office in Wisconsin to find out why and apparently they never cancelled our home policy. They allowed our home policy to expire out, thus sending us a letter stating we owe $ 179.16 with a nice sentence stating: «If we do not receive your payment, you will be contacted by our collection agency.» Wow, really? Been doing business with these clowns since 2002, never once filed a single claim, so you know they made good money on us, and this is how we get treated at the end? I’m sorry, but there’s such a thing called tact that should be considered at all times, especially with customers who have been with you for over 13 years…
So, after being on the call with the service rep for almost an hour, she corrected their mistake (because we did cancel our home policy, and they dropped the ball on their end) and still insisted we owed them money — so they’re soaking us for $ 129.00 (in my line of work, I’ll save money by just paying the unfounded balance than wasting hours talking to their managers…)
We’re are so, very, very, very happy that we decided to cancel our policies with Ameriprise, and will never do business with them ever again.