SpringHill Suites Chicago Waukegan/Gurnee

Stayed there for my sons graduation from boot camp. Great hotel and awesome staff. Hotel very clean and breakfast was really good. The lady who was in charge of the breakfast was the so nice and made us feel very comfortable. They do have shuttles that they use witch you need to sign up the night before. Over all I highly recommend this hotel. Walmart right across the street. Big Eds BBQ is a must that’s also across the street. We also ate at Buffalo Wild wings close by too.

This is a very nice hotel. Right next to a couple of shopping plazas with plenty of restaurants.
Bed was nice and comfy. Wi-​fi included. Small fitness room downstairs. Small bar with a lounge in the lobby. Breakfast included.
Snacks for purchase in the front… including beer! This place won me over!

Decided to stay here rather than the Navy Lodge as we came for PIR @ Great Lakes. Best choice for my family. Very clean rooms. Your sailor is going to want a hot shower and a comfortable bed. Our sailor was pleased with both. They have booklets that welcome you and provide you with everything a «Navy family member» has questions about. Also have shuttles that will take you to the base and love that we bring our door banners. Breakfast is more than a muffin (waffles, eggs) we didn’t have time but options galore

I stay here almost every time I visit Waukegan for work and it never disappoints. Rooms are clean and the staff is extremely helpful. I highly recommend this place to anyone visiting the Waukegan /​Gurnee area.

Don’t get a room by their patio if u want your kids or yourself to get any rest. Very loud and drunk people outside your window. Called front desk to make them aware– whoever answered phone had an attitude and said they would take care of it. ½ later still noisy.

Stayed here as part of a friend’s wedding hotel block recently. First, I requested a room on a higher floor and our room ended up being on the FIRST floor, just down the hall from the noisy breakfast area, pool and lobby. The rooms were not soundproof, so it was easy to hear people talking while walking down the hallway or the noises from the lobby area, etc, which didn’t make for a very sound sleep. The hotel apparently only had one shuttle back to the hotel from the venue (and no shuttle to the venue at all? not sure how that works.) so we had to take an Über back to the hotel because the shuttle picked people up only at the end of the wedding and not the end of the after-​party that was also on site at the venue. Free hot breakfast was the main reason we stayed here versus the other hotel options, and it was terrible. It was incredibly crowded because people were nearby waiting for things to get refilled. The sausage was refilled once in the 30 minutes that I was in that in the breakfast area, and the eggs were rubbery, tasteless patties. They had a «make your own waffle» station, but they only had two waffle makers and it took at least 3 minutes per waffle which is far too much when you have a line of 10 behind you. Needless to say, I ate very little here and ended up going to McDonalds for decent coffee and breakfast. Hotel room, plus Über to and from the venue, plus McDonalds breakfast= I should have stayed at the hotel connected to the venue even though it was much pricier. Lesson learned.

Excellent customer service! Everyone there, from check in to check out and everything in between! Rooms were clean, yummy free breakfast and wonderful location to lots of eateries and a Walmart! Was there for my sailors PIR, quick drive to the base. I would’ve booked all of my hotels stays with this chain had I known.

Very clean. Updated. Staff is friendly and helpful. Good breakfast. Nice bar in lobby.

Nice, clean and comfortable. These are the words to sum up out stay. I’ll try to keep this review short. Usually when I go to hotels I inspect the sheets, pillow cases, bathroom and overall cleanliness of the area.
My room was very clean in all categories. All amenities were restocked daily. We stayed for about 3 days to attend the Navy bootcamp graduation. This hotel is not too far from the base. There are great food options around this hotel should you not want to venture far from the area. There is also a Walmart in close proximity. A shuttle bus is provided at different times to carry you to the bootcamp graduation, but make sure you add your name to the list in advanced, like the night before. However, you are responsible for providing your own transportation back to the hotel from what was told to me.
Overall, it was a great stay. Breakfast is nothing to write home about, but good enough to put food in your belly for a few hours. Very clean and mostly quiet (with the exception of rude guests laughing in the hallway at 2am). Should I ever find myself back in the area, I would not hesitate to stay at this location again.

Stayed here for three nights while in town for business. Location was convenient to the plant we were working at and there are plenty of restaurants within walking distance to the hotel (Plus a liquor store at the Walmart just across the street)
Bed’s were comfortable and the rooms were large and modern. I was given a handicap accessible room though, which I usually don’t like, although this particular room wasn’t offensive in that sense.
So why 2 stars? Well for starters the cleanliness of the room left a lot to be desired. Switch plates were filthy. Pretzels under/​in front of the couch on the floor. There was what appeared to be either dried blood or red lipstick in many places throughout the room — on pillows on the couch, in the bathroom. Also there appeared to be black mold or something that looked like it on the shower/​bath surround. Lights were out in the round mirror in the bath with the shower making it hard to use (one of two bulbs was out) although there is a second bath are with toilet/​sink that had good light.
Lastly the breakfast offerings were pretty weak. We always book hotels with breakfast included and the three mornings we were there, none offered much up. Typical fare I guess but mediocre typical fare. I’ve spent 100+ nights in hotels this year so far and this was probably the least impressive place thus far.

Excellent hotel, brand new and furnished well and the staff was very friendly. The rooms are well designed with a sofa area and they have the TV in the center. The bathroom is even kind of a cool design with the toilet and sink separate from the shower and another sink. Even the lobby is well designed to look very fancy almost chic boutique type look.
We will definitely be back next time we are in the area.

I am the owner of Anchors Aweigh Transport (AKA Sarge’s Taxi) and I want to add that the staff at the Springhill goes out of it’s way to please our Navy families when they come to Great Lakes for the PIR or also known as Navy Bootcamp Graduation. This hotel is the most modern Hotel in the area and their support of our Navy families is commendable. The breakfast is outstanding and when you check in for the Navy Graduation you are given an information packet and it includes information about my (Sarge’s) meet and greet which is essential for our Navy guest to have. Other hotels in the area will not mention events such as «Sarge’s Meet and Greet» With-​in steps of WalMart, Buffalo Wild Wings, Chili’s, Sweet Tomatoe’s, Starbucks, Jimmy John’s sub, Dunkin Donuts, and Denny’s. less than 4 miles from the base and is only a 14 minute ride to PIR on Friday morning. I am a Marriott Rewards and so is most of our family and I would give them SIX stars if it was possible.

great place to stay when you’re going to six flags! small swimming pool, free breakfast buffet and a large in-​room refrigerator for all your snacks. two beds and a foldout couch make it a great place for a family stay.

I was so happy to enter this hotel after a long day at 6 flags. Gorgeous décor, huge rooms with microwave, mini fridge, separate toilet room from showers with 2 sinks. Really enjoyed our one night stay. Best part, they have chupa chups lollipops in the lobby.
Why the low scores? When we got home we noticed they double billed us. Yes we booked them through orbitz on our drive into 6 flags. Yes they verified that we prepaid when we checked in. So why did they charge our credit cards again?! So pissed. We’ve been having to call them over and over. First time the guy puts us on hold and then hangs up on us. Second time they said manager will call us back, which never happened. We’re still trying to fix their mistake. Funny how we never deal with the double billing issues when we book a 4 star hotel.
Update: They finally called us back and are crediting us but should it really take almost 5 days and using calling them repeatedly? Greatly disappointed in their service skills.

Great value! We enjoyed the hotel and amenities. Breakfast was great. We particularly appreciated the convenience to help us navigate and arrive at Navy PIR. Great information, easy shuttle service, and a meet and greet with Sarge across the street. Great service and accommodations at a very reasonable cost!

My family stayed at the SpringHill Suites for my brother’s PIR at Great Lakes Naval Station and overall we were pleased with the experience. We would recommend it to other Navy families for their stays.
Pros:
— Very close to Sarge’s Meet & Greet (literally, walk across the street)
— Breakfast served with some healthy options (soy milk, plain greek yogurt) and at a time that worked with attending the early morning ceremony
— COMFY beds!
— Close to Great Lakes (only about a 10 – 15 minute drive, excellent for your time conscious sailors) and close to many restaurants (and the Walmart for stocking up on junk food)
Cons:
— Pool was a little small (but we weren’t interested in that)
— We have stayed in other family style suites with nicer living areas (full-​er kitchen, bar, sink, etc). but it was certainly enough for a few nights.

DO NOT BOOK A BLOCK FOR A WEDDING !!! Wow! A-​T-​T-​I-​T-​U-​D-​E is what you will get, and I’m not talking about in a good, drag queen sort of way. So, I am getting married near the area in the fall and walked in on the way to Wisconsin (I live in Chicago) and kindly asked the front desk if they could show me a room. Most of you brides to be know that this is common, walking in to any hotel without an appointment to just ‘look’ at a room. I’ve done this at 5 hotels in the area including a Marriott, and it was NEVER a problem. If the front desk at a hotel was busy they had housekeeping show me a room, or at one hotel asked the manager to watch the desk for a moment while that person showed me a room.
The employee at this location told me (with a ghetto-​like attitude) «No, and that I would need to call and set up an appointment to see the rooms». I had a shocked look on my face, and told her in a kind, patient manner that I live in the city and if there was anyway they could accomadate me it would be helpful, as I just wanted to see the rooms before blindly booking onlline. I told her that I had seen many hotels in the area and it was not a problem. She, again not withholding any attitude (think I’m in a position of power and YOU CAN“T DO IT BECASUE I AM THE BOSS) let me know that they are not like other hotels and proceeded to tell me she was the only person working there. Funny, becasue right next to her was Dawn, the block room sales rep, who looked at me and said, «yeah, I mean I just can’t show you the room.» And, there were two other employees walking around. Any of these employees could have showed me two rooms that would have taken 5 minutes. This is not the kind of environment I want to be around on my wedding day, or any day.

There are lots of hotels in the area and this was where we decided to camp out for our son’s graduation visit. When we checked in I was expecting mediocre rooms etc… But I was wowed by this place!
In the lobby area there’s a cozy lounge and bar, a couple of computer workstations for registered guests and an indoor pool.
The room suites were both appealing from a visual to a functional standpoint. It came complete with a mini-​fridge, flat screen TV, iPod/​iPhone docking station, a work space area and a separate shower.
If you’re here for the Navy graduation like we were, they offered shuttle service to and from the base. Don’t go looking for a shuttle bus they’re taxi cabs.
We all enjoyed our stay here and thanks for the free wi-​fi and the complimentary buffet style breakfast…

My husband and I visited this hotel for our wedding anniversary. The location was around a walmart and a couple of restaurants and eateries. The hotel room was ok… the style was very modern and chic. However, I did not like the Romantic getaway package I ordered. The package was suppose to include A bottle of Champagne and a box of chocolate. I guess I was expecting the top of the line products but instead we got: 2 VERY small bottles of champagne (that by the way got me really sick) and a box of off brand chocolates. Other than that the hotel was decent. I don’t think I would choose this hotel again for a «romantic» getaway but maybe if I go to Six Flags or something and needed a place to sleep overnight. The hotel does have a pool and fitness room that I took advantage of. The pool was nice and warm but I wish it was deeper. The breakfast was edible but not the greatest quality!

Loved everything about this hotel– from the staff to the large comfy rooms to the modern décor. I am a fan!
Stayed here to attend a naval graduation– perfect location just about 5 miles away.
The rooms were huge– and really nicely decorated. I loved the colors. The shower was amazing. Free Wi-​fi and free breakfast in the morning.
The staff was always pleasant and eager to help my family during our stay.
The only thing missing was a jacuzzi!
If ever in the area again, I will be sure to stay at this location!

A brand new hotel (Since Aug 2008) with a very European feel in the décor. Very helpful front desk and friendly bar hosts to make you feel welcome.
The breakfast buffet is the standard fare for this type of hotel: eggs, sausage, biscuits, cereal, etc. The bar is comfy and nice to hang out after a long day.
The suites were very comfy and roomy with very modern fixtures and a large screen Hi-​Def TV to keep me happy. Rate was reasonable and good for the business traveler.
There was a big storm that went over the area the first day and there may have been a leak near the window as the carpet was a bit soggy the next day. Minor inconvenience, but to be expected with growing pains for a new hotel.
Definitely will be back at the Springhill when in the area again.