Wauconda Boat Inc

Love small mom & pop shops as their attention to detail and commitment to the community always shines. Although we trailer our boat to Lake Michigan a lot — launching at Wauconda Boat is another favorite spot. Easy in, easy out, friendly faces and close proximity to a great restaurant neighbor. They also rent boats, sell bait, gas and other fishing and boating essentials. Excellent boat repair, maintenance and storage services as well as slip rental. They also fund a rental boat that is FREE to Veterans always. Visit Joe & Carol for your next boating adventure.

Stopped here for gas (fist mistake)! The employees are so rude it’s amazing they can retain a customer. The place is a dump, as we were pulling away the employees claimed we made a wake (hardly) and called the lake police on us. Ummm, hello didn’t I just pay you 60.00 for gas? The lady at the register couldn’t even crack a smile and say your welcome when I payed! No you can’t, instead you pull that BS! I will never give any of my hard earned money to this establishment. When I need repairs or a new boat I will not be calling you.

They have been there forever and it almost seems like when you walk in the door it is why are you in my place of business. Not friendly or welcoming and on the verge of being rude.

Considered renting a slip on Bangs w/​WB till we were guests on a rental from WB last season. The boat rental, a pontoon, was filthy, filled with spiders/​bugs and cob webs, grossly unclean carpeting and seats and not set up or maintained at all-​we had problems with it all through the rental period, which we cut short. The husbands ended up ended up dropping off the ladies at Lindys’ for dinner while they returned boat to WB. Owners were indifferent said, ‘sometimes that happens’ and that ‘the boat wasn’t THAT dirty’ If they won’t keep up their boat rentals or respond in a caring, considerate manner for a single rental, how would they take care of us if we bought two boat slips and needed repairs, maintenance or services? Boating and even fishing on Bangs is fantastic. Such a shame that WB is the only service on the lake. We ended up slipping in Mineola.

Purchased a Groupon deal for an 8 hour pontoon boat rental. When I arrived a little after 10am I was told that we only had the boat until 2:30pm. I asked the lady why that was when we had an 8 hour groupon and she told me that they closed early on Sundays. I said I was never told that and she insisted that she had told me that when I originally booked. I told her that she had not but again, she insisted. She also told me that she had me written down for an 8 am pick up which was totally false. When I originally booked the rental I had asked her if there was a certain time we needed to be there and she said that we could come at any time. Seeing as how I had 11 other people with me I told her that we would figure it out and went ahead with the rental. Once we were on the boat we noticed how dirty it was. There were peanut shells on the floor, cobwebs ALL OVER and dirt and dust which looked like it had been there for weeks. We cleaned the boat off ourselves and headed out on the lake.
When we returned one of my friends went into the office to find out what had happened and why we were not given our full 8 hours which we had already paid for. The woman said she had told me about the shortened hours and my friend said that I was certain she did not and asked if she had anything showing she had told me that. She said no and began to get angry. She then called her husband into the office, who is the owner and my friend again asked him why we paid for 8 hours but were only given 4 and if they would honor the rest of the time on a different day. The owner said absolutely not. My friend asked him who had set up the groupon deal and why they would allow it to be booked if it couldn’t be honored on a Sunday. The owner became very upset and told my friend to get out of his office. The owner then said he needed to check the boat and again told my friend to get out of the office. The entire time me and my guests were very calm but the owner was obviously getting upset. Once outside he was YELLING at members of my group telling them they would not get any more time on the boat. At that time his wife told me she was getting ready to call the cops. I told her there was no reason for that, we were simply asking why we did not get what we paid for. She again told me that she had told me over the phone that Sunday was a shorter day. I told her she had not and that it was obviously a mis-​communication. The owner returned shortly and told me to get my ID and leave.
I have contacted Groupon for a return because the services purchased were not the ones that I received and the owner was in no way going to rectify the situation. I have never in my life been to a business in which the customer was called a liar and then treated with such disrespect. I am a resident of Wauconda and will never ever use that business or recommend it to anyone ever again. I don’t know how you can treat your customers in that manner and expect to have a business. My advice is to stay far far away from this place. They are over priced, their boats are not clean and the ownership has no idea what customer service is!