Stoke Motorsports Inc

Maybe I’m asking too much, but my impressions about this shop were not positive. I felt it was very unprofessional. I went in hoping to discover a local bike shop that I could frequent for my motorcycle needs, and as I had called ahead and it sounded like they could help me I was optimistic.
The first time I walked in there was nobody at the desk to help me and I waited for at least 10 minutes before someone appeared. When I asked about a difference between two similar products they couldn’t tell me. I still purchased a few items from them. Later when I arrived home I discovered one of the items was the wrong one, so I went back another day to return it. They apologized and said the writing in the manual was too small to be able to read clearly. I gave them the benefit of the doubt and proceeded to then order another item from them that they don’t regularly keep in stock. They were real nice about it and said it would be in in a couple days and would give me a call when it was there. A week later I still had heard nothing so I called to discover that they had been too busy to call and my order had been in for awhile. I’m sorry, but if they want my business they are going to have to try harder to treat me as a serious customer.

Eric has tremendous knowledge about everything I needed to know regarding my Ducati, KTM and YZ. He always gets the job done on time, has lots of great mechanical advice and is an excellent mechanic. I highly recommend taking any bike to his shop for great service at fair prices.

Finally, experts who really get the job done, yet don’t charge outrageous prices!
We have a ranch in Soquel and use a Honda TRX-​450ES Quad every day to handle all the chores including maintenance for 5 horses. It lives outdoors and gets lots of punishment, hauling logs, feed, manure and doing joy rides for my daughters friends. I change the oil and filter, but she goes years between problems that shut her down and require professional repair and maintenance. I thought I would have to haul the quad to Salinas, but called Stoke because they listed quads on their services description. I spoke to Eric, and he was very relaxed and knowledgeable about the brake failure that was preventing us from using the Quad on the hilly terrain we have. I immediately felt comfortable with him, and decided to deliver it to him even though he couldn’t fit me in for about a week.
When I delivered the quad, I met Eric in person, and his shop was filled with bikes and quads awaiting repair, and jet skis (PWC) were being delivered for maintenance as I was there. I asked him to overhaul the brakes and do whatever maintenance he thought necessary. He said he would check things over and call me if there was anything questionable.
I got a call later from Brad, who turns out to be Dad in this Father-​Son shop. Brad said that he had tried to free up a rusted brake cable, but would have to order a replacement. It would take a few days.
A few days later I got a call at about 7:30pm and it was Brad, saying he had finished it up, repaired some things, fixed the brakes completely, and oh, btw, the front end was out of alignment and he fixed that. Wow! I had taken the same quad into a Santa Cruz motorcyle/​quad shop (Donatis, now out of business) after my son had overturned it accidentally, and I knew that the front end was out because that service shop had charged me close to $ 500 to inspect, change oil and filter, and repair a few broken grommets on the wheel skirts. They wanted more to fix the front end. I said no then and lived with the additional tire wear and heavy steering.
I picked it up and in addition to all the repairs, new handgrips, brake cable replacement, adjustments, alignment, Brad had buffed out the instrument display plastic which had gotten so oxidized I could no longer see the display in daylight. It was crystal clear again. OK, HOW MUCH? $ 228.
Thank you Brad, you and your son are a special find.
Andy