Wainwright Bank & Trust

When I moved to Watertown I was sorry to have to leave the Central Square branch of Wainwright, but I have grown attached to my new bank as well. Ed Sugrue is very helpful with mortgages and customer service. The tellers are always friendly and helpful. It’s so nice to actually look forward to going to my bank.

I used Wainwright Bank for many years. However, after I got married and it was time for us to merge finances, we wound up going with Bank of America. I was really sad, because I really loved Wainwright. Especially the Watertown Branch. The tellers there were really nice.
The reason we didn’t choose Wainwright is because I freelance (no direct deposit) and we live in West Newton, where there is no Wainwright branch. It was fine when I lived in Watertown but I would have to go out of my way to make my deposits. It was really inconvenient.
B of A is OK… it’s nice that I can walk to the ATM now, but I really miss Wainwright. I’m even tempting to open a savings account there (even though I’d have no money to put in there!) just so I can continue doing business with them.
**UPDATE** I’ve lowered them to two stars. Wainwright Bank has made closing my account an absolute nightmare. I had a few things on automatic bill pay associated with my Wainwright account and I forgot to switch one of them to my new bank account. Instead of the transaction not going through, Wainwright allowed the transaction, re-​opened my account, and attempted to bombard me with overdraft fees. Luckily, they did away with the overdraft fees.
Then, it happened again with an automatic bill pay that accidentally charged my old account. I don’t understand why Wainwright couldn’t simply CLOSE my account. Why did it allow these transactions to go through and then re-​open my account? It’s infuriating.
In spite of my previously good experiences with them, this has been really agitating and I probably won’t go back to using them.