Cambridge Savings Bank

Cambridge savings bank is an antiquated, rusted corporate structure with no vision, no plan, no drive and no future.
It’s a bank for the elderly, with mediocre e-​bank software and outdated paper forms from the 80’s to fill out for everything.
Big banks are impersonal, but at least up to speed.

Horrible customer service. I called twice to get info about a home equity line of credit. I was quoted rates and terms, and I asked them to email applications and terms. No email, called again asked for email. still no email. Called a 3^rd time, woman was out so I spoke to Donna the branch manager. She sends me a different set of rates and applications than previously discussed. Then 5 minutes later says sorry those were wrong here are the right ones, which again were completely different rates/​terms. Then finally she emails that the first woman quoted the wrong program, despite me asking quite specifically about Investment property line of credit. I email well that was a colossal waste of time then. no reply. They don’t know their products, don’t pay attention, then don’t try and make it right.

Terrible terrible terrible. I have never been treated so poorly in my life. I was here to cash a check from the restaurant I work at, like I do every week. Since the restaurant was recently bought out the signature on the check was new, although the people in Cambridge had no trouble cashing it. But here the lady instantly looked at me like I was a criminal and handed the check back and said «I can’t cash this». No explanation just that incredibly dismissive response. I proceeded to explain who’s signature it was and the situation but she adamantly refused and even suggested I had signed the check myself! I was completely outraged, embarrassed and now broke. I will NEVER come here again (or open an account like I was planning on). This staff needs some serious training on customer service.