Firestone Complete Auto Care

This store got me in and out quick even though there were many people ahead of me. I was asked if I would like the courtesy check instead of being bombarded with sales pitches. It was 100% stress free. The staff couldn’t have been better. I will be back.

Came here when we moved into town. Looking for a quote on a front end repair. The tall gents was rude and wouldn’t give me the time of day. No Friends and Family discount and acted like he didn’t need my business. Manager was on vacation, you would think that the teammates would exceed the managers expectation. Most likely won’t come to this location again. Will check out another location. I am greatly disappointed!

Very helpful and knowledgeable staff. With an extensive and expensive repair, I was left to sit in their shop for a quite a while. Very comfortable environment and everyone was so friendly. Feel they really helped me and that I got a fair deal for the work done. Will use again in the future and recommend to friends and family. Thanks Firestone Peeps!

I wasnt going to post my initial visit. I was angry but… I felt there was no need. Now, its a diffrent story.
I originally brought my car in for an oil change. They told me to make an appointment for the following day so I did. 5:30. I arrived 10 minutes early and to my surprise was told it would take 45 minutes. I was on a time frame but I agreed. An hour and a half later I finally got my car back. I had no time to go anywhere but strait to my sons house to pick him up. Luckily I stopped to put gas and saw liquid dripping with spray all over the engine.
I went back and had them check out the car. I was told it was a cracked radiator overflow container. Funny how the «cracked» container started leaking when they touched my car and stopped leaking when I brought it back. I fing know difference between the smell, look and texture of oil and radiator fluid.
3 hours later I have missed my time with my son and had to reschedule a trip i was taking in order to see him the following day.
I should have read previous comments. DO NOT TRUST YOUR VEHICLE TO THESE AMATEURS.

They are what you would expect from a professional mechanic. They weren’t pushy on up sales. And seemed very honest when talking to me about potential hazards. I got an oil change in that visit and I would definitely not hesitate taking my vehicles back here again.

Took my 04 CTS in for a 4 wheel alignment… I have the lifetime alignments the sell. I had a slow speed (5mph) run in with a curb on the drivers side front … Due to ice. Car was brought into the shop and was only on the lift for 15 – 20 minutes before I was informed that a full alignment was not possible due to «Seized» suspension components. I was presented with a estimate for $ 720 to replace these parts.
Now I’m a mechanic by trade and work on all of my own vehicles… So I know that these «seized» parts are in fact not at all. I just don’t have a alignment rack to do this myself and I saw no point in paying another shop to do what I’ve paid already Firestone to do.
I took the vehicle to a COMPETITOR of Firestone for a free alignment check… Just to verify the unsatisfactory results from Firestone. After talking to to the service manager at this COMPETITOR we walked out into the shop and took a look at things. Nothing was «Seized» as Firestone had indicated. Just to one up Firestone the shop not only did what Firestone said they couldn’t… THEY DID IT WITH THE PARTS Firestone SAID WERE «SEIZED».
To top it all off… They didn’t charge me…
I won’t be returning to the Firestone at…
7752 Denton Highway
Watauga TX 76 148‑2463
EVER again…

Staff is friendly! The maint. tech forgot to do my oil change but Firestone owned up to their mistakes. I did receive a discount. I give credit to Brad… very helpful and courteous along with the other guy but didn’t have a name tag. I recommend! Will use again as long as I live here.

They’ll get your car taken care of sure. They even honored a coupon I had for a $ 20 ok change. Newer, I made an appointment for 2:00 so I could beat the crowds. When I dropped off the car they said it would take 45 minutes. After two hours they finally called to see if they could do extra work, which I turned down, a whole hour later, they finally called to say it was ready.
So, even though I got a good deal, it took them 3 hours to get my oil changed even with an appointment. Not cool. I’ll probably got to NTB next time pay a few more bucks to get things taken care of in a reasonable Amount of time.

They said they needed to change filters that I knew did not need changing, they took forever and then did not even know how to reset my car’s maintenance light. While I was watching them fumble around with my car, I looked up the instructions, asked them to get out of my car, reset the system myself in under a minute. What a joke of a service experience.