AT&T

Busy place. The staff try their best. Sometimes the wait can be long and annoying, esp in the fall with new iPhone releases.
The selection isn’t that great, rather sparse.
They have been able to fix or help me with every problem.
What can I say, it is a super busy cell phone store.

Wow. I have not been talked to in such a condescending tone or had anyone be so rude to me in years.
The woman who was at the door today, was pleasant at first, she asked me what was wrong (daughters phone will not turn in) so she asked if I had insurance. I don’t know. Do I want to sign in to find out? How many people are here waiting? «8 others ahead of you.» when I asked if the wait was long was told «I don’t know. I dont know what the people ahead of you are doing.»
When I started to ask if a weekday was going to be this busy, she rudely interrupted and said «we are this busy every day, but we are just busier on the weekends.» I asked if she was aware that she had just contradicted herself there. Her whole attitude was bad by then, saying that if I didn’t want to sign in, there was someone behind me who did.
I left. I hate samsung. I dislike this store. I don’t need to stand around and wait for rude people. It’s amazing how nice they were when I was buying their crap

I really dislike this store. Every time I upgrade, I go into this store to get a new phone, and for whatever reason every single time an associate feels the need to make up some kind of warranty to sell a product. And then you go back into the store to fulfill said «warranty,» and find out that it does not even exist. Forget this store and the manipulative sales associates they hire, I will no longer buy my products from AT&T, I will go to the Apple Store and buy them straight from the source because AT&T sales associates don’t deserve to make a penny of commission off of my business. Sincerely, SO TIRED OF GETTING RIPPED OFF. Hundreds on insurance that gets me nothing but a 200 $ deductible, I could replace my screen for less, why would I pay money every month, then 200 $ when I actually have a problem? Oh yeah I remember because the sales associate told me it was FREE replacement up to 2 TIMES PER YEAR. A screen that guarantees if you break your phone screen they will replace it, just make sure you keep the box and the receipt, bring it back in the store and we’ll take care of it. Yeah right! These associates are full of BS.

I went to this store to purchase the new Iphone 6, although they were sold out I still had a great experience! Jon was the name of the man that helped me and he was extremely nice as well as informative! I recommend using this location, especially is he is working that day !

Great experience at the AT&T store. My sales associate was knowledgeable, friendly, and didn’t push any up sells to me. Each associate is self sufficient in that they have all the tech they need on their person to ensure you (the customer) did not even need to walk to the front desk to «ring up». I walked in with a device in mind, went to that model (HTC One M8) to play around with it a bit. It was at this point that the associate walked up to introduce himself and answer questions I had. After a bit I was ready to commit. We never left our area– the associate looked up my account from his Android tablet, checked status, added my phone, switched sim cards, and took my credit card on his Square to charge me. Super simple process. They were running a great deal on the phones, and he even suggested a way to reduce my monthly plan without sacrificing data elements. I definitely walked out a happy customer.
Now if only AT&T’s network could improve… :)

I need to update the review here because they actually followed up with us after the post and have made things right. They may have been going through a learning curve when selling the insurance but all is done right by us now so I feel like they they deserve the 5 star rating.
DON’T BUT THE INSURANCE
if you are getting a Smart Phone and they try to sell you on the insurance plan, don;t be fooled by their claim of a $ 50 deductible. They will LIE to your face as you are purchasing an IPHONE and tell you if anything at all happens, it’s only a $ 50 dollar deductible.
What actually happens is when you go to use the insurance, it’s an independent company and they tell you that only dumb phones have a $ 50 deductible, smart phones are $ 200. If you have a problem, they tell you to go talk to the store. The store can care less by the way since it is not their problem. But they have no problem taking your money.
This store uses deceptive sales practices and possibly others as well. We canceling the insurance and got a refund for several months. If you are getting an Apple phone, I would try Apple Care instead, it can’t be worse.

We usually go to this store cause its close and its a corporate store. If the store isn’t busy which it always seems to be. You get good service with knowledgeable people about the product.

This review solely pertains to the Salesperson, «Joshua.» My wife gave me her 6 month old iphone 4, as she just bought the new 4s. So, since I brought in a phone, there is NO fee to activate MY phone, since I’m currently NOT under contract. I politely explained to «Joshua» that I just needed to activate the new phone– simply keep my plan (including data & text) exactly the same. Joshua seemed to grasp this, and I was out the door in 5 minutes.
Fast forward 8 days later, and I received my bill, with a new higher price. Yep, Joshua upgraded my data plan to the most expensive one they offer. How nice of Joshua to provide this upgrade without my consent.
At&t adjusted the bill accordingly, and now Joshua, most likely, will get reprimanded.
A word of advice, Joshua– you may want to consider a lateral transfer to… let’s say, Chicago, where this type of deceptive practice would be welcomed, and most likely expected.
ASSHOLE!