The Washington Post

Horrendous customer service — unresponsive to complaints about delivery service. New carrier on the route throws paper onto our driveway despite our request that he use the box we have for that purpose. Often newspaper is wet and unreadable. Frustrating to try to explain this to their call
the Phillipines.
They no longer offer credit for vacation stops, so we will probably cancel for longer trips.

Not happy with their customer service. In the middle of phone call for cancelling my subscription, the male customer service representative made me wait for more than five minutes without any responses and hung up the phone call. I had to call them again and re-​start all the procedures with another CS representative. They need to train some of their customer service representatives.

Worst customer service and subscription service. I am a LONG time customer and finally just had to cancel. Missed deliveries, ignoring vacation stops, rising prices, etc. No response to email messages. Such a shame as I enjoy reading the Post.

Great for lining your bird cage, training a new puppy, or Sunday coupons. As far as content, you won’t find anything unbiased in this rag. They’ll do the thinking for you and let you know what your opinion should be. The WP seems desperate and looks more and more like the National Enquirer every day. I’m pretty sure reading it lowers your IQ. If you want news like this, get it from TMZ or your 15 year old daughter.

I like the Washington Post’s Sunday delivery service (coupons and financial news! Yay!) as well as their digital news, but their billing practices are pretty shady. I think they were charging extra for a Thanksgiving issue but did not send out any communication about it, just had it in green writing under «My Account» on their website. I think it’s very important for a service to clearly communicate any differences in billing and make sure the customer authorizes it before going ahead with the bill.
I just cancelled my service and may resume in the future, but I wanted to make sure others are aware of this common issue.

Signed up for Sunday subscription. After missing delivery for two weeks in a row, I cancelled. Can’t really speak to the quality of the paper since I never got to read it. Cancelling wasn’t too hard on the online chat, but we’ll see if they actually refund my credit card, so I probably shouldn’t speak too soon.

Ever since taken over by Amazon’s founder/​owner it’s «gone to hell,» as Trump would say. It’s all biased, overadvertised, inacurate, and no longer worth reading.

Great paper BUT Shady Shady Money-​Sucking back office practices.
I called their customer service to dispute my bill and the only options are how I can pay my bill, stop paper, or the other useless features. Just hit ZERO to talk to a live person.
Based on my experience, if you ever pay with a credit card through your online account WATCH OUT for being signed up for automatic monthly payments without being told. And if you call to complain they will state that you, as the account holder, cannot change the payment setting! You have to call The Post Customer Service!
Now, if you are a long time customer (I mean double digit years) then WATCH OUT EVEN MORE! They jacked up my weekly rate to higher than MSRP prices without even telling me! When I complained that they increased my rate without any notice the «customer Service» Rep said «we sent an email … maybe it went to your spam folder!» Really! My Spam Folder?!
NOW, some numbers: I used to pay about $ 30 per 8 weeks. The Post, on their own, jacked my rate to $ 50 per 8 weeks! I called and the «Customer Mis-​Service» person told me that this was still a good rate … it’s a promotional rate! I told her that it is unconscionable for The Post to resort to «car salesman» tactics. I told the lady they either need to adjust my rate or I will cancel the subscription. She put me on hold to «supposedly» go ask permission from a phantom manager (reminds me of my car buying experience). 10 seconds later she came back and said my new rate was $ 25 per 8 weeks. Wow!
My parting comments to The Post Customer Service: If this is how you treat long-​term customers I don’t want to know how you treat new customers. The Customer Service lady said she would let management know of my concerns! Sure she will and if I think that The Post Management is going to do anything about it then I also believe in flying unicorns!
I’ll give this new rate a try and will think about canceling it all and just picking up a copy at the local Safeway. It’s safer that way! At least I don’t have to worry about The Post abusing my credit card.
Final thought for those who have delivery and an online account with auto payment: check your Post charges every week and every month.

The delivery was consistent everyday. If there was a missing post, the customer service handled well. However, the catch is you have to remember to cancel your service. After one year subscription was up, they continued to charge on my account. Then when I requested additional fees to be removed, the lady at Washington post told me over the phone my fee will be waived. Later, I still receive the bill in the mail for the same issue. I called them back and a different lady told me my fee was not waived. This is not the same service I received when I trying to purchase the service. It is disappointing. Beware.

I am only giving 2 stars because I think the paper is ok in quality but terrible when it comes to billing. No qualms with delivery. I had Sunday delivery, but papers went unread so I decided not to renew my subscription. I paid initially for a 1 year subscription by check, so thank goodness they didn’t have my credit card info! After the subscription expired they kept sending me papers. I thought it was a mistake and was busy with a new baby, so I just recycled them. Well, then I got a bill for $ 26 to cover the costs of the «complimentary» papers they sent «not sure» about my intention to renew. I called twice to complain and both times was told a message would be sent on my behalf to billing. I never heard anything and when I pressed to contact billing directly I was told they had no telephone line. One woman actually told me I «could just pay half» which made it all the more suspect. I am actually paying the bill because I don’t want it to affect my credit, but I think it is total BS. I will never again get this newspaper. Buyer beware!

Delivery is beyond pathetic, I allegedly have everyday home delivery but if my paper comes five out of seven days that’s a «good week» for their delivery. They also charge you full price without crediting your account on «vacation stops» where you aren’t receiving a paper. Maybe Woodward and Bernstein can investigate the Post’s delivery department? What did my delivery guy know and when did he know it?
Paper itself has a good sports section and covers the Nationals well but otherwise spends too much time on seemingly trivial issues such as the name of DC’s failing football franchise and has dropped the ball on covering the continually mismanaged Metro.
I might be the last person my age to get a paper along with one other friend and am really considering canceling at this point.

Disappointed they have messed up my subscription, again. After 30 years I’m fed up. No paper again. Guess it’s hard to get delivery people. The kid on a bike is a thing of the past.

Do not bother signing up for delivery!
I subscribed to the WP in early September 2014 as a Sunday subscriber. Now, two months later I have yet to receive a paper.
I called 5 times over the course of the last two months and spoke with nice but useless customer service representatives. They had no contact with the delivery people, and thus has not control or influence over the delivery. At one point I was promised Saturday delivery in addition to Sunday. I laughed and asked how I should expect to receive the Saturday paper if they couldn’t even deliver the Sunday one!
I just called today to cancel my subscription and request for a full refund.

I order and received one year of Sunday delivery. I was so disappointed with the opinion journalism I decided to cancel. It took two contacts before it stopped. They started calling me demanding payment for a next year. I told them cancel cancel cancel. They sent me a bill for papers I never received! Now it’s taking me call after call, email after email to get it cleared up. Never again. Poor journalism, no fact checking, and they don’t care if facts are right… as well as very poor customer service.

SHADY SHADY billing practices, it is absolutely beyond belief the BS they are trying to pull when you attempt to cancel/​leave.
Quality of the paper:
I have zero qualms with the writers & editors of the WP, the articles were great and the issues were well covered despite some of the publications obvious bias towards of stories enevitably controlled by their owner, Jeff Bezos of Amazon.
:Quality of the Customer Service/​Billing:
Preface:
I specifically called several months before my subscription period ended mentioning I had no use or desire to have the paper subscription continued after requesting numerous time while on the phone to cease and desist the delivery and remove my credit information from their system despite numerous attempts to get me to stay subscribed at cheaper rates.
Story:
Fast forward those months to several weeks after the subscription service was set to end, and I get a call for a balance due. They claim that I had only requested my ‘auto-​bill’ removed from my credit card and not a full cancelation of the service which was an outright lie (who in their right mind would ask for such a thing?). They further lied in telling me they had alerted me this via postal mail, in which the only corresondance I was given was the final notice that my subscription was ending. If it wasn’t for a recording I made out of habit in matters such as this with cancelation I would have likely had to pay.
The Practice:
The billing department will call you outside the business hours of their customer service department which closes at 5pm, in my case they decided 7:45; this leaves you as the customer zero ability to resolve the issue immediately and to further take time to resolve the matter.
Conclusion:
It’s a sad state of affairs to see this once prominent newspaper sink to such sleezy levels of revenue generation through malicious billing practices, especially with the financial resources Amazon brings to the table… they seem to think the best idea to balance the books is to hustle customers, which is unfortunate as I would have likely returned as a subscriber in the future, not anymore.

Let’s start with the delivery problems. Every time there is a holiday that lands on a Sunday (Mother’s Day, Father’s Day); my newspaper will not come. The guy usually delivers by 3:45 a.m. and I wake up early to retrieve my newspaper early and yet no paper.
If you call customer service to have your paper re-​delivered, they tell you one hour and yet it turns out that you have to call two times and four hours later, you finally get your newspaper with «paper stolen» written on it but I was outside waiting on it. Only stolen on holidays. So over begging for a product that I pay for in full.
Washington Post set the standards, but cannot take it when people call to complain when we hold your feet to the fire. Told them to cancel my account and send a check for my refund.
If you want inconsistent delivery go with the Post.

I have been receiving a Sunday subscription since September but I intend on cancelling it. Every paper I get is missing sections or the coupons. They also started to deliver my paper on Saturday without notice, which led to my paper either getting taken by other tenants or thrown out by the cleaning staff. Thankfully I didn’t pay full price for this service, I used a Living Social deal.

I am finshed! Learned that even though we placed paper on «vacation stop» we were still charged because the paper is available to us electronically! Never told and never accessed it. The staff were less than helpful today and when I advised I was cancelling they offered a promotional rate… such pimps!
I have paid in advance thinking it would get credited for newspapers once we returned from vacation — not so It is used to pay for electronic access that I never used OR wanted.
Newspaper revenue is declining and they are using any tactic to make $$ at my expense! Inexcusable practice and poor ethics… J.E.T.

I have finally canceled my subscription. Yes, I was the only person under 40 I knew who still subscribed to a daily paper. I believe in the importance of the daily newspaper in American life, but sadly I cannot support the Post any longer. All I ask for is objective, unbiased reporting, but the Post seems to have an agenda about everything. I just couldn’t bring myself to read another ridiculous article about the Redskins name change or Courtland Milloy constantly race baiting about everything. When the Post gets back to fair and balanced reporting about real news, then I will resubscribe.

I am sick and tired of receiving phone calls several times a week from the company that WaPo has hired to do their subscription solicitation calls. I’ve politely asked to be put on the «Do Not Call» list several times over the past few months and they still won’t stop. These calls come late at night and repeatedly throughout the day. The caller ID number is fake so I can’t report it to the FCC.
Also I’ve had people coming to my door at 7, 8 pm trying to get me to buy a subscription.
Between this harassment and the fact that they actually limit your access to their online content to 10 articles a month is more than enough reason for me to be absolutely certain that this company will never see one penny from me.

I didn’t go in but I have always enjoyed a print newspaper