The UPS Store

I have been in this store 3 times. the first time, the lady asked me if i was Salvadorian, like that has something to do with shipment. When i said No and asked her where she came from she said Mexico with an arrogant tone like that makes her more special that everyone else.
The second time, the same lady came from the back, she acted like she was annoyed by me. I gave her the package and then she threw the receipt on the counter. She didn’t even allow me to say thank you because in a second she was already walking back to the back of the store.
the third time, a guy asked if i was dropping something off even though he saw that i had a package in my hand. The location had someone in front of me and he still took my package first. The customer was a lady. I am gentleman who like to practice chivalry, but he didn’t allow me to. Then i said something just making a comment and the guy said in front of the other customer: you just needed to say yes. I told him respectfully: Sir you don’t need to give me lessons and he reply: saying yes is all you needed to do and once again as the lady did before he just walked away.
if you need to return a package i recommend you to use a different UPS store. I live very close to the store, but for sure next time i need to return something i will go to a different UPS store because The customer service here is terrible.

Had a wonderful experience at this UPS store. Needed to get a form notarised and mailed. The staff was extremely helpful and efficient, specially Louisa who helped all the customers with patience and a smile. We were able to get all our work done in record time.

I went in here on a Monday evening to get a document notarized, and I was out of there in 5 minutes. Great, easy experience. Only costs $ 2 per signature so it was a steal. The only waiting I had to do was in line because there were so many customers, but that’s not a bad thing! Will definitely come back if I need something shipped/​notarized/​whatever.

The slogan, «we’re here to help» definitely does not apply to this place. After I paid to have my UPS pkg dropped at this UPS store (very close to my home), received an confirmation email stating that the pkg had both been delivered to and signed for by an employee at this UPS store, the next morning I happily popped in to pick up my pkg. I was told when I arrived that my package wasn’t there, and that maybe they really hadn’t gotten it and that maybe I should come back later. When I asked them please explain where my pkg could be-​showing them the email confirmation, he said I don’t know what to tell you, its not here. I called the UPS number while at the store and learned the store received the package the morning before, but then the store gave the package back to UPS the same evening!!! The 1800 UPS customer rep promised to track it down and have it re-​delivered. Please note that it was the 1800# customer rep helping me, not the employee standing in front of me at the UPS store. I wanted to have my package redelivered somewhere else but to no avail so I had to return to this rude and inept environment to pick up my package the next day! Don’t go to this store, the guy who waited on me claimed he was the owner, which makes his actions 100 times worse!

Probably the best shipping store I’ve been to. I’ve gone there twice now with open boxes and shipment labels for returns. They taped the packages for me and attached the labels for free. Extremely friendly and helpful.

Been there a few times and people are always super nice and helpful. I wish I could remember the names of the people who work there, because literally each of my encounters has been positive.

They won’t let you pick up packages here. Frustrating, because the UPS drivers tend to leave packages street-​side instead of bringing the packages into the lobby (resulting in several stolen birthday gifts). Have to drive out to Laurel or something to pick up packages if you don’t want them stolen. This is why I just use Fedex instead– right around the corner!

My favorite UPS store. They realized the customers weren’t too pleased with the taping policy and have now DROPPED the TAPING charges. It’s hard to find a store who honestly care about what customers think! Thanks ups! t

I always have a significantly better experience at this UPS store than at the nearby FedEX or (distinct circle of hell) Georgia Ave post office. The employees are incredibly friendly and efficient. My only quibble would be with their relatively recent policy charging a significant fee for reinforcing with tape. If it’s a single-​store policy, it should be rethought. Puts a damper on an otherwise excellent experience.

Wow, I cannot even believe a store where the primary purpose is to SEND PACKAGES would have such an insane policy as to charge for the bit of tape required to put the prepaid label on a box. I cannot emphasize enough how terrible the customer services is at this store. I can go to the US Post Office — notorious for lousy service — and they would have taped it for me with no questions asked. But unfortunately, zappos is a company that requires returns to come via UPS.
I’ve already called to complain to UPS, and they said this is an issue with the individual store, but if I drive to the non-​retail UPS location they can take care of it for me. Well guess what? That’s in Landover, MD, just inside the beltway. Great, I always wanted to drive halfway to Annapolis to take advantage of my «free return shipping!»
I implore you: DO NOT give this store any of your money. Isn’t there a FedEx right around the corner?

This Columbia Heights UPS store does have associates who care about seeing and servicing the customers in a quick and reasonable amount of time. The waiting time was short the day I was at this location and one of the associates seemed genuinely concerned about a notary question that was raised.

UPS: «Hi, welcome to the UPS Store, how can I help you?»
Me: «Hey, thanks, I’d like to return this box to Amazon. Can I borrow some tape please to seal it up?»
«Of course sir, that’ll be $ 17.»
«But it’s a free return! Amazon picks up the postage.»
«Ah, yes sir, it is, but we charge a $ 3 customer interaction fee here. We’re a franchise you see. That’ll be $ 14 for the tape.»
«I don’t want to buy a whole roll of tape, just use a little bit so the box doesn’t come apart.»
«That isn’t for a roll, those sell for $ 56. It’s $ 7 per inch.»
«Well, can I have a UPS Large Envelope please? I’ll just put it in that.»
«We don’t have those, sorry. We’re a franchise. I can sell you one of our luxury padded envelopes for $ 80 and I’ll rub your shoulders while you put the item in the envelope. Also, I’ll have to charge you a further customer interaction fee as it’s a new transaction plus we have a 98% restocking fee for the tape you’re returning.»
«Ffffffffffuuuuuuuuuuuuuccccccccckkkkkkkk…» (Blood boils)
And so on. It’s almost that ludicrous. I feel sorry for the people working here as they’re really nice and you can see them wince when they have to pull this crap on us poor unsuspecting public.
Do yourself a favor: If you’re shipping UPS stuff, need proper UPS packaging, don’t want to get a BS line about «UPS won’t take it from us like that even though that’s the exact same box UPS used to get it to you in the first place», just take your stuff to Staples a block south on 14^th St. They have a shipping counter over by the print and copy machines, there’s usually a tape gun sitting on the counter, and they’ll give you supplies that don’t cost more than what’s inside your box.

I would give this store 0 stars if I could. This is the cheapest UPS store I have ever been to – and its clear that they are just trying to make a buck wherever they can. Go to a post office if you can! This store charges for every piece of tape to close a box and does not provide any regular UPS boxes (one of the reasons that most people would even use a UPS store instead of regular postal mail). So, you have to buy a box and tape — which may actually be cheaper than shipping the box.

I needed something printed out, notarized and faxed. This place was able to do it all, and in under five minutes. The staff is excellent, and there was no wait when I went. It cost about $ 6 for everything. The hours are great as well. I will definitely return in the future.

Dear UPS store,
Seriously? What is with charging fees for every little thing. You charge for the box, the peanuts, the strip of tape you used to close my box. You probably even charged for the 2 minutes it took for your staff member to help me out, after I had so rudely interrupted his phone call.
The prices are ridiculous as well. Had I lived near the USPS, I would have paid 12 dollars-​ish for the flat rate box. You can send something from Kaua’i to a remote village in Maine for the flat rate there. At the UPS Store — it is not the case. I had to pay an extra 20 dollars (no joke) because the address I was sending this wedding gift to was in a less populated part of Vermont. I guess I shouldn’t have friends who live in rural areas. Totally my fault.
I don’t think I could afford to use this place again. I will stick to the US post office and take a longer walk. I could use the exercise.

Great location and excellent business hours. I dropped off a package on my way to the metro at 8:32 AM this morning. It took me less than 2 minutes to do everything and get out the door. Having a UPS Store within walking distance and with such friendly hours is great! Beats walking over to the crappy post office on Georgia Ave. which has the least friendly hours and a terrible location. If I want to send a package through USPS on Georgia, I’d have to take off of work for an hour in the morning (opens at 9am) or leave work 2 hours early (closes at 4 pm) since they have NO weekend hours.

The staff here — a girl and a guy for whom I can’t remember names — are stellar! They ‘ve accomodated me late in the evenings, they go above and beyond to help me out with any shipping need that I have and they do it all with the most pleasant attitude! They are stellar! I hate dealing with shipping and returns, but they make it easy and even enjoyable!

These places need to have one thing, and it’s good service that gets you what you need, quickly. I had an awful experience at FedEx Office one day where I spent probably two hours trying to get something done waiting for their computers, grappling with their online system, and trying to get help from the people working there.
I got frustrated, went to the UPS Store, and they took care of me in all of 5 minutes. I always go there first now and the staff is super-​helpful and friendly. They’ll explain everything you need to do as long as you tell them what you need to happen, and then do it for you.

Went to have something notarized and Mr. Eric Ortega was jovial, helpful and quick. Great service!

This team continues to impress with their customer service, and handled the holidays very well. I still wish they had FedEx type of hours.