FedEx Office Print & Ship Center

This location has a greater selection of products than I thought. I had a perfectly pleasant exchange over the weekend. I would come back to this location in the future.

I would give this place zero stars if I could. My girlfriend asked me to send a package from this location to Manassas, VA. The package was sent on ¹⁰⁄₉ and was expected to arrive on ¹⁰⁄₁₄. That’s not a bad deal for only paying $ 7.50. The problem came when the shipping never arrived as of ¹⁰⁄₂₀. We called FedEx after no online updates with the tracking, and we found that the package was rejected by someone in California named Larry. I’m not sure who Larry is and what he had to do with the package. It was rejected due to some fraud on his account. I clearly paid for the shipping in this location with a debit card, but somehow Larry’s account was used.
After nearly 2 hours of calling multiple FedEx 800 numbers, no straight answer was given other than the package was sent to security for «suspicious activity». This store is a joke, and I will NEVER use FedEx again.

I’ve been here multiple times for printing and copying, and I’m usually in a hurry. The staff has helped me when I struggled with the copier. The do-​it-​yourself setup is great, but if there’s nobody there just go to the counter and the staff will do it twice as fast. The staff has been friendly and polite. I was surprised to see negative reviews.

This FedEx kinkos location must have designed their service model from focus group definitions of hell.
Walk in the store, no one greets you. Then they completely ignore you even at the counter.
I’m not sure if they even realize what their business provides.
Didn’t ship anything, but can comment on printing service. Print quality is poor. I’m not sure the paper weight is much higher than tissue paper and the ink is more grey than black.
For any self print/​fax, scan needs, going into this store is like a passage back in time to 2000. I was shocked it wasn’t a printer I had to tear the edges off the sides. The antiquated scanners take nearly four minutes per page. Maybe they are just going for a vintage approach.
Try asking for help. Every response is– we can’t do that here.
Perhaps the worst part was the fellow patrons. People using the computers to check emails for 20 minutes.
I left and went to the UPS store down the street. They know what they’re doing.

I can’t say enough about Mo at the Columbia Heights FedEx. I had to ship 11 boxes across the country and only a couple hours to pack up last things and get them from my apartment in Petworth to the store. To speed things up, Mo lent me the store’s dolly, and he patiently helped me with everything when I returned a minute before closing. I couldn’t have asked for better service.

This location had consistently slow, grumpy or indifferent service. Makes me really appreciate when I can use UPS instead. Even when the lines are short, my transaction takes two to three times longer than at UPS and I’m left feeling like a burden.

I bought a reading light that clips onto a book here. When I opened the light it was broken with a crusty battery and a broken piece of plastic. I took my receipt and light back to the store with the original packaging and was told by Mr Ihatemyjob employee that FedEx doesn’t accept returns on opened merchandise and only exchanges. I said sure I’ll get a new one. But there weren’t any more in stock. I was told to come back on Monday to speak with the manager who MIGHT give me a refund. The manager works from 7 AM until 3 PM. Great.

This is the WORST FED EX!!! I’m not sure what they ship, but today was the THIRD time they refused to ship a package. They also insist on looking inside. Fed ex needs to investigate this store. Something is NOT right. Btw, went to a fed ex a mile away and they shipped with no problem. Seriously close this store and put a real fed ex somewhere in the area. This is the first negative review I’ve ever given by the way.

I did come in at a very quiet time (like 11:45 am) and had planned an adequate 45 minutes to get all the printing done that I needed, and it was great. Abebaw is super helpful and took care of sizing and printing my flyers and taking care of the massive files i’d made on InDesign. I walked out with exactly what I needed, no stress. Just let the employees do their thing, and its great.

I can only speak to the printing side of the operation, but this place is nothing but a headache. Everything is overpriced, the equipment is slow and outdated, and the staff is both unhelpful and generally indifferent.
I don’t know why I put up with this place for so long when there is a Staples directly across the street. I went to Staples and the people at the printing and copying center were incredibly helpful and fast. Ultimately they did exactly what I needed and charged me about half of what FedEx would have.

Went there on a late Tuesday to send some documents to Brasil. No complaints about the service at the store itself. Paid international priority and was told that the package would arrive at the destination on Friday.
Well, Friday comes and no delivery. Tracked the package and found out it was stuck in Memphis. Called several times Fedex only to learn that they lost my package! Note: I paid $ 300 for sending it.
Suggestion: if possible, go to the DHL basecamp in Adams Morgan. The sales assistant there, Raj, is very nice.

The difficulties the other reviewers have experienced re: waiting for an open computer, or getting any of the technology or staff to hurry are real. But besides their inappropriately chilled-​out pace, the employees have always helped me above and beyond my requests. I do go UPS when I have a severe time constraint, but I stop here when I’m confused and want to make sure I’m doing things right. I’ve also messed things up, and had employees intercede or wave-​off the fee for my bungled attempts to print to the right tray, etc. High-​stress if you have a time constraint, stress-​defeating if you’ve got logistical issues.

Dear FedEx employees, you might hate your job, I get it. We’ve all been there. However, when I enter your store to give you business, please treat me like a human being. The customer service here is TERRIBLE. I live close by so unfortunately I have frequented here on the weekends to print or mail something. I’ve been here 10+ times and I have to say each time gets worse and worse. The employees seem to hate their lives, and you, and make that clear to you by minimal responses when you ask a question, NEVER smiling, and sighing out loud when you ask them to do something. These people are actually rude to you, flat out. FedEx in general should be appalled by this location. They need to seriously have an intervention with their employees.
Do yourself a favor and go to Staples, across the street which is cheaper in almost everything (printing, copying, packaging) or UPS around the corner, which I actually have never been to, but can only assume they will treat you better than this place.

I had to wait an hour to get my package shipped. Avoid this place!!!

I had an awful experience at FedEx Office one day, spending probably two hours there trying to get an open computer, scan and print documents, and get stuff processed to be shipped both using their system online and trying to use services in in the store. My situation being a complete mess at this point, I asked someone at the store for help and he was about as rude as he could be, basically telling me I was doing everything wrong and acting like I was crazy even as I patiently explained my situation, the instructions that were given online, and asked what else I could/​should do to make it work (to be fair the other staff there at the time were generally nice). I went to the UPS Store just down the street and they took care of me in about five minutes. I think that’s pathetic.

Quoted me $ 100 to ship a package that I punched in online later and found out it only cost $ 33. When at the counter I suggested that he had made a mistake and he would not budge.
Do not go there.

I had a great experience: fast, cheap, and the customer service was outstanding. I had ordered some pages online to later pick up from this branch. When I realized I was a few copies short (my fault, not theirs — I ordered too few), the staff kindly provided me with the additional color copies I needed at no charge. They were also helpful in answering all my questions (great sense of humor too). I don’t typically have much need for copy/​print stores, but I will definitely come back to this branch and can recommend it to others.

Avoid this place. With most FedEx places, I’ve had a pretty good experience. But this place not only did I call ahead of time to find out how much printing cost and was told the wrong number, but ALSO the person at the counter gave me an attitude. As if he couldn’t understand how I didn’t have their prices and functions memorized.
Sorry, guy. I guess I’ll go pay 3 cents a page less at Staples.

I had a time-​sensitive document to mail to the West Coast. Took it here, and they told me delivery would be 4 or 5 days. My receipt says the same thing: 4 – 5 days. Well, I checked the tracking 4 days later, and lo and behold, the papers made it only as far as HAGERSTOWN MARYLAND! Just to repeat, FOUR DAYS AFTER MAILING THE PAPERS, FEDEX MANAGED TO TRANSPORT THE PAPERS 1.5 HOURS UP THE ROAD!!!
I called FedEx, and only then does the company inform me that, unlike USPS, their ground rate estimate of delivery time is BUSINESS DAYS ONLY. That is, they not only do not DELIVER on the weekend but also do not DRIVE on the weekend. Who knew? Certainly not me. In sum, I could’ve sent the papers faster and for less money via USPS. I will certainly never make this mistake in the future, and I am currently trying to decide whether to file a complaint with the Better Business Bureau over the company’s dishonest and deceptive practices.

I have to say, the customer service at this location is beyond terrible. I live in the area and occasionally am pressed for time and printing so I have to resort to this FedEx. Long waiting time for one of their 3 computers (if more than one is actually functioning that day), money lost after already hitting print due to printer malfunctions, delays, etc., and just terrible service. I would avoid this location at all costs.