The Mayflower Hotel, Autograph Collection

I loved everything about this hotel. Staff are great and are very friendly and attentive. Accommodations were very comfortable. Fitness room is excellent — large, well kept and spacious. Definitely a saved hotel on my Marriott account!

This must have taken a real genius to figure this out!
— 5 Star Staff
— World’s best hotel location
— Historic significance no one could buy
— daily traffic of the best guests in the world
So some oxygen deprived real estate expert says to the Marriott Boys.
… I can get you 2 cents more per square foot per month if You will allow me to destroy Washington’s greatest bar/​lounge, throw out the staff, and real replace this with a men’s store with no hope of surviving.
Marriott Boys… «Did we here you say 2 cents per square foot?» You mean we will never have to admit we can’t make money in our nations most famous bar for our brain dead ownership? For God sakes! …Where do we sign!
OK next on the agenda… How do we get our cheap brand name off the building? Oh. I have an idea! Let’s call it Autograph!
This hotel business is so easy. How about turning our never used ballroom into a mosque? Being Mormon, it’s a natural to show how open minded we are. BTW… Do we REALLY need that liquor license?

We only stayed for a night-​would have loved to have stayed longer. Gorgeous lobby and suite. Comfortable and very clean. Friendly professional service. Would definitely stay there again.

I was here for a conference, so I actually didn’t pay for the room. I arrived early the first day (9:30 am) and they were able to get me in a room right away and upgraded it. The room was nice. I was paired with a stranger and the room was plenty comfortable for two people who don’t know each other to be in. View was into a courtyard, so not a lot of natural sunlight, but I didn’t plan on staying in. I unpacked and headed out to the sights of DC. I cabbed it to an opening event then metroed to Tysons Corner and back. I got back to the hotel around 10 pm. The porter got me a great cabbie who took me on a tour of the Jefferson and Lincoln Memorial. We started our conference the next day at the hotel. And right around 2 pm, the snow started. The hotel staff and all the guests for two conferences were stranded in the hotel until Sunday. The food was great — especially considering they didn’t get anything new in. The gym was perfect for keeping my mind off the snow outside. We had a huge karaōke party set up by the hotel on Saturday as we were all locked in. some attendees braved the snow and saw the sights. As I already had, I enjoyed the hotel. We were all stuck at least one and some of us two extra days. The hotel staff were great sports. I would absolutely stay here again for personal business. It was easy to get to the metro– right around the corner on the same block and easy to walk to great sights, The one weird thing– temperature control was all over the place. I don’t know if the problem was the snowstorm or a needed update in the HVAC system. We used the conference facilities as well.

I was seriously pleased with this hotel after my 4 night stay. Only two items kept them from 5 stars. This is a grand historic hotel and the lobby staff was eager to please. Really top notch! The 8^th floor lounge staff, not as friendly, but they kept things moving and resolved any issues fast such as low coffee, etc. In fact, one of the things I look for in a good member lounge is do they have hot coffee available in the afternoon. This lounge uses a Starbucks instant brew machine and there was always cold creamer out when I visited. From what I’ve read on Unilocal,the rooms were recently updated. The entire hotel looked great! I was really pleased. There is some city noise, but it is the city. Also, my view wasn’t anything to brag about on the 8^th floor but sorta common with DC’s building heights. The location is fantastic! Short walk to White House and the metro is in the same block! The items that kept it from 5 stars? It is an old building, thus it took forever for hot water to arrive in the room. I called the front desk the first day and she offered to send engineering up. I would rather they just remind me it is an old hotel and hot water can be slow. There is a Marriott in Tulsa which is also in a historic building. They have signs in the rooms that remind you it may be slow to arrive. The other item is I had a small box shipped to the hotel. They let me know it had arrived, then informed me it was at the UPS Store, which is in the hotel. That struck me as odd since I didn’t ship it to the UPS store, I shipped it to myself c/​o the Mayflower. It was actually shipped fedex overnight from the west coast. Anyway, when I went to pick it up from the UPS Store, I was told there was a $ 10 receiving fee, which I could have billed to my room. Seemed a little stingy to me. I needed the package, so I paid it. I’ll stay there again when I can, but may not ship anything there again!

The Mayflower was a decent hotel, nothing special but nothing awful. The price was pretty good, it was about $ 150/​night near Christmas. The hotel itself is conveniently located near several good restaurants and about a half mile from the white house. The room was pretty small and the bathroom hadn’t been renovated in a long time. Other people we traveled with had much worse experiences with significant noise in their rooms.

This hotel is absolutely beautiful. While we came here for a wedding and had a few small service problems (didn’t receive gift bag at check-​in, didn’t get our rooms cleaned until 5pm) it was a great place to stay. It has been recently renovated and hasn’t lost its historic charm but features from modern touches. The bar downstairs was a great place to have a drink and the lobby and mezzanine areas were pleasant to relax in as well.

A lot of hype about service, but they didn’t deliver. Location is good. That all I have to say about that.

The hotel itself is regal, the staff are very kind. I was immediately impressed, until I turned to leave the desk with my room key. They do small things like free fun drinks at signin, but it was served in a small plastic cup (similar to what my dentist gives to rinse) and was a sample size pour like you get at costco when you taste a smoothie. For a hotel of this level, I expected 1. Glass and 2. A full cocktail. It felt «budget». The rooms are well decorated and renovated, but extremely SMALL.
The real issue that caused me to give this hotel one star was my missing boots. I had new designer boots that I accidentally left in my room on upon check out. I called and spoke with someone who said they would look and ring me back, but no one called back. Since I was still in town, I dropped by to inquire/​get my boots back. I was told the boots were not there. I explained to the manager that if they were not there, they were in the hands or home of whomever cleaned the room and inquired about the hotels policy to reimburse for stolen items. I was told «we have a zero tolerance policy here, so that didn’t happen». I kindly reminded the manager that it is bad behavior that is the base for all policy creation and that we wouldn’t have policies if no one broke them and nudged that it may be time to enforce this policy and again requested my boots.
The manager was clearly annoyed, but kind and took my number. He entered the room and sent me a photo of boots, but they were not mine. He said that he would keep looking and get back to me. I sent him a photo of the shoes I was looking to locate and let him know I had to leave town to go home and they’d have to be shipped to me once located.
Never heard from him or anyone on staff again. Someone who works at the mayflower has beautiful new boots, the manager has one less claim on his watch and I’m out money and angry.
Very sad experience for a supposedly «top tier» hotel. I’m so disappointed that they couldn’t get organized to do the right thing.
Stay here if you’re okay with over priced small rooms and theft.

3.5 stars… and not for being a meh Hotel.
The Mayflower is the grand dame of DC hotels… it is huge and has many amenities.
Okay gym, nice bar and restaurant, many conference rooms and large ballrooms.
That being said it is expensive even when you can find a deal… and the rooms (although freshly remodeled) are tiny.
Location is pretty good although I think there are better Hotels with better locations with better prices.

Every time I travel to DC for business or pleasure, I try to get a room at this hotel if I can afford it! The rooms are clean and nice (with Aveda amenities – my favorite) and the customer service is the best! The hotel has tons of history too (I suggest looking it up online) including presidential inaugurations and political scandals, so it is certainly an iconic DC spot. I personally have seen some celebrities while staying here, which is always a fun treat.
Their restaurant, Edgar’s, is new and the food and drinks are great (although I do suggest going out of the hotel to explore the city). It’s a great meeting place and a great place to kick off a fun night out in DC.

Recently renovated but keeping it’s old Washington charm, the Mayflower is a beautiful, regal, comfortable hotel in the center of DC. The rooms are spacious and quiet and they are conducive to both work and play. There is some on-​going construction around the hotel, but the noise didn’t pick up until a decent hour of the morning. The Concierge area is nice, although a little slow in refreshing the food (granted there were lots of hungry, relaxed guests milling around). I would have liked to give this hotel 5 stars except for parking (valet only with a wait of 30 mins to get my car on departure) and the night staff who were not the warmest group. The day front desk staff was much more pleasant. For this level of elegance, you can look past a grumpy person but I’m sure excellence is expected of everyone at all times. I would highly recommend — just make sure you call for your call way before you need it!

Love this hotel! The last time I was here was 10 years ago for a wedding and they’ve upgraded the rooms and lobbies and threw in some rebranding for good measure. It has a modern vibe while still maintaining it’s historical elegance. It’s fun to watch all the people coming and going through the lobby. Such an eclectic mix of people. The hotel staff is very friendly and accommodating. There are plenty of shops and restaurants within walking distance. Valet parking is a bit steep, but I found $ 6 Saturday parking at the PMI garage around the corner using the ParkingPanda app. Saved myself $ 42.

Very nice rooms, recently renovated, excellent quality linens, and superior service from the staff (especially the housekeeper on the 7^th floor). I am a Marriott Vacation Club (timeshare) owner here on an exchange.
I absolutely love the facilities and location. Shake Shack is just up the street. Two excellent cafes (City Place Café and Potbelly Sandwiches) are just across the street. The CVS next door has more groceries than sundry items. And the Farragut North Metro stop is on the same block, next to the CVS store. The Farragut West Metro stop is two blocks down and from there, the Blue Line goes to DCA.
I haven’t tried the restaurants or room service, so please take my review for what it’s worth.
I travel a lot (in the six months ended October 2015, I will have spent just five weeks at home), and appreciate the staff and property for what it is. A classy, conveniently located hotel in a great city.
One should note though: the air conditioners in the rooms are quite noisy. They are not central AC units, but large (industrial sized) wall mounted units. No doubt, when the building was first built, there was probably no AC at all. Also, as a big city, there is a lot of traffic noise, especially sirens, which permeate the rooms closest to Connecticut Avenue. I would venture to guess that the rooms near the center are quieter. Not a biggie, as I got used to the noise within a day. Finally, Vacation Club owners will be placed on the seventh floor only, so no requests for higher or lower floors cannot be accommodated, from my understanding.
Have a great stay!

First the positives
Great location — short walk to the White House.
Beautiful hotel– the décor is gorgeous and the room was spacious. Rooms are completely renovated and very nice.
Negatives
We checked in with our two small children who were exhausted after a 5 hour drive and our plan was to bathe them, order in-​room dining and then walk to the White House and Monuments. We arrived to the room, turned on the bathtub and started getting the little ones undressed for their bath, only to discover that the hot water was not working. We went to the room phone to call guest services to have them come fix the problem, only to discover that the room phone wasn’t working either. And of course, the crib (which was requested on the reservation) wasn’t in the room, either.
Guest services was very gracious and offered us a $ 50 credit for the inconvenience, which we accepted. The hot water started working after about 20 minutes (before their maintenance worker arrived), so we proceeded to bathe the kids.
Since the room phone was not working and maintenance hadn’t checked it yet, we called in-​room dining from our cell phones. After five times calling and being put on hold and hung up on, we gave up and called the front desk. Again, apologetic, they offered us 10,000 rewards points. The staff was extremely nice and helped us order our dinner and offered to change our room. We were only staying one night, the crib had just arrived and the prospect of having to re-​pack and move the children made no sense, so we decided to stay in the room.
A short while later, the maintenance worker came in to check on the water and advised there was some issue that needed repair. We never heard about it again and can only assume it wasn’t fixed because the next morning we had the exact same problem and the water took 20 minutes to heat up.
A separate maintenance worker did come out and check the phone and announced that it was not going to be fixed until the next day at the earliest. There was no follow-​up from management as to this issue.
Despite the credits and points, I would have preferred to have a relaxing stay, which is why we chose this hotel. Unfortunately, we were disappointed. The next time we come to DC, we will choose a different hotel.

The hotel facility is really nice and the room rate is definitely an excellent deal. But you get what you pay for. My room is definitely not 5-​star-​hotel clean as you would expect, and there’s a strong carpet smell.
This morning, 6 of us waited outside of the club lounge till 7:10. When we finally got in after knocking on the door several times, it’s not ready to serve yet. The food area was dark because the staff can’t find where to turn on the light. There was still no brewed coffee in the lounge when I finished my breakfast, so I had to go to lobby to get coffee. Getting your breakfast in the dark in a 5 star hotel club loung without having brewed coffee is definitely a new experience for me.
This hotel is 4 star for the price and location, but 2 star for the service quality.

My favorite hotel in Washington DC. The whole hotel has been completely renovated. The staff is amazing and Edgar’s is a great spot to grab a bite and a drink. Look forward to coming back soon!

Lovely historic hotel in a great location. I have stayed at the Mayflower a few times for work travel and have never been disappointed. Will certainly be back — our DC office is literally a stone’s throw away!

Very beautiful hotel. The staff are friendly, valet parking, front desk, housekeeping, etc. The three star is for the no free WiFi for how much this hotel costs as well as the very over prized restaurant down stairs.
Not that I mind, because everyone makes mistakes… But when we first arrived, they had us for two separate beds. But on our email, it said we booked for one king bed. They changed it for us.
We stayed here for three nights and after our first full day, no housekeeping came until around 5 they knocked asking if they came.
We got three nights for around $ 400 or maybe little less.

3 stars for the hotel– I guess. The Valet overnight parking $ 48/​night, but if you park in a lot around the corner, it was $ 30/​night, but no in-​and-​out privileges– we took the latter because Über and cabs are prevalent in this area that as an out-​of-​towner, you wouldn’t want to drive anyway.
We stayed 3 nights and had a few problems– the thermostat was turning on/​off by itself, sometimes it got really hot and we had no idea why. There was also loud construction in the middle of the night and that was painful. No free wifi.
The pros– the rooms were clean, and the bathroom was a decent size (Aveda toiletries) with a separate vanity area. The gym had towel and water service, and free earbuds; the gym was also well equipped with machines free weights, treadmill and elliptical.