Sassy Nail Salon & Spa

I haven’t actually got my nails done here. This review is for my experience while trying to schedule an appointment. I was researching black own nail salons because I wanted to support my community. I was excited when I found sassy nails and called to book an appointment. The woman who answered the phone lacked good phone etiquette. She simply answered «Hello.» I was taken aback and thought I’d dialed the wrong number. Usually when you call a business someone answers the phone and identifies the company, you know something like:
«Hello/​Thank You for calling Sassy»
Nope, I didn’t get that. I got a dry arse hello. Then when I asked if I called Sassy the response was «yes». There was an awkward silence and I asked if I could make an appointment and she answered sure. I told her it was my first time and I was excited to come in, her response was «Oh okay.» At that point I was no longer excited to visit. I made an appointment and had to ask for prices. The woman never identified herself so unfortunately I’m unable to name her but she lacked good customer service skills. Needless to say, I skipped my appointment.

Went back with much trepidation yesterday and I must say the experience was like night and day! I had been going to a spot closer to home and paying almost twice as much for similar services. After 10 months I decided to go back to Sassy’s on a whim and a prayer. The tech Amy was very good. Courteous and thorough. My hands and feet were well taken care of. She understood what I wanted and did exactly that in a decent amount of time. I will definitely be going back.

Worst place ever to do your nails. After 2 days my nails were cracked after paying $ 44 for gel fill ins. Then to make matters worst I had to wait almost 2 hrs to get it repaired.

I try to patronize Sassy because it is in my neighborhood but across the years the service remains mediocre. Even with an appointment, I wait at least 30 minutes for an available manicurist. The staff appear to waste a lot of time standing around and speaking to each other rather than taking care of customers. While waiting, the TVs blast profanity and ghetto entertainment drama! Where is the management!!!

I came here the dayof my wedding and became late to my own wedding. Reasons WHY I Wouldn’t go Back:
When I called, they told me they didn’t take appointments on the weekend, yet when I arrived people came in with appointments and were seen immediately. I called before I came and was told it wasn’t busy, it was a Sunday. I came and waited over 30 minutes, it was packed. I alerted the front desk person my urgency and told her I need to need to be seen asap, I was going to get married in less than 4 hours.
My pedicure was fine, you really can’t mess it up. My acrylic french manicure was horrible. I believe the nail techs name was Anna, she clearly did not know what she was doing and did not care. She messed up on 2 of my nails but I did not have time for her to fix it again. See pictures. She did wax my eyebrows well, that’s what the extra star is for.

Part of the spa treatment should be getting some attention. The pedicurist could speak English but said not a word to me, jabbering instead with an idle worker, and ignoning me. Sorry, I had to left, it was so annoying!

Tried to give this place another chance considering my first review of them was 3 years ago. Ummmm. Yea. Nothing has changed. Still the same horrible service, 2 days later my gel mani is chilling and I’m officially done with this place. I even called any complained about my nails. While they offered to redo them for free, ummm why would I go back there if I STILL had complaints this time around. Free or not. I’ll. Pass and spend my coins elsewhere!

Wanted to like this place. Cozy and the concept is nice. Customer service is not great. I attribute this mostly to my nail tech who was very mature and not familiar with a gel pedicure. It took 25 min to get a working machine and I’m sure it was not done right and will start to peel in a couple of days. Above all it was uncomfortable, they had no stool so I literally sat on half a chair while she tried to paint my toes on the bare floor. The owner watched and not one offered a discount. No tips for would never return

Thanks to belly card I got my eyebrows waxed for free from Sassy. I also received a free gift bag which was a $ 20 credit for über. My brows were shaped nicely and waxed quickly but I noticed there were a few strands leftover, I ended up tweezing them out myself. I would suggest double checking in the mirror before you leave so you can make sure they did the job right. I liked the shape they did though and they seem to know what suits your face/​eyes etc. Overall, friendly staff and short wait.

If I could give ZERO stars I would, this place is horrible! I got a mani/​pedi. I paid $ 10 extra for the «pedi spa treatment» but it was hardly worth it, she barely did anything extra. I kept having to tell her she could cut my nails shorter and that the polish was old and lumpy. My mani was sooo bad that I had to come back the next day to have someone else redo them. They wouldn’t give me my money back nor discount on my next visit even though I will NEVER go back there. My boyfriend even made a comment on how bad my toes look, enough said. Save your money and time! Do it yourself or go somewhere else.

I went to Sassy about a month ago with a belly bite for a free eyebrow waxing and had an excellent experience. Misha is amazing and did such an incredible job on my eyebrows — the best I’ve had! She was very friendly and did a great job. I will not be letting anyone else touch my eyebrows again. Thanks Misha!

Didn’t even get the Chance to get my nails done cause the wait was to long but they had wifi and cozy décor

I recently moved to the DC area and I desperately needed to find a good nail salon. The salon was very convenient to where I was staying. So, I decided to check it out!
It was in the middle of the day during the week, so the salon was pretty much empty. I met the manager and she was very nice and down to earth. She gave me a $ 10.00 discount after she priced me a ridiculous price for a full set and pedi. I know the DC cost of living is higer, but geez Louise!
The owner offered me Spa pedicure for $ 10.00 extra, which included a martini. The choices were butterscotch (yum) and apple (gross). I decided to go for it, there goes the $ 10 discount lol.
The spa pedicure is NOT worth the extra $ 10 unless you just want to pay for a ten dollar drink while being serviced. DON’t DO IT! All the tech did was rub my legs for a few minutes with lotion, quickly rubbed it off with a towel, which wasn’t warm and called it a day… are you serious? You can’t be serious? No she was serious!
After reading the reviews about «fun and friendly» Danny, I made sure I didn’t engage in long playful conversations with him! Danny is really nice, however my full set was mediocre and I was very much unimpressed!
I ONLY give this place three stars, because the staff was very friendly and the martini was good! For the actual work done ONE STAR! I know DC has to offer better.

I’ve been to Sassy Nails a few times since I live in the neighborhood. I even encouraged a friend to try it out. The only neat thing about it is a Sip and Soak Pedicure that includes a martini… The reason I’m writing the poor review is based on the waxing experience. I hadn’t done it in a while so I explained that I was sensitive before she began. Not only did I have to remind her to wash her hands, the wax was too hot. She proceeded to wax my upper lip, then pulled out tweezers. Not only did I jump out of the seat before she plucked, but I looked in the mirror and saw nothing was actually removed. I asked if she could fix it without tweezing and there was such a communication gap that I just said I wasn’t satisfied and left. I won’t be back to this establishment due to slacking customer service and lax hygiene practices.

While the décor was nice, I found the nail services to be exorbitantly priced. I was not amazed by the service that I received at all. They do have a wide select of gel nail colors and minx nails which is a plus, but still a bit expensive in my world.

I had to return to the salon within 5 days because the gel was coming off several nails. I’m giving the salon two stars instead of one only because management was very accommodating when I called about my nails but I was thoroughly disappointed with the nail tech’s abilities. I doubt that I’ll be back… will I ever find a good salon???

I’ve been coming here for years and have always been pleased with the service. I usually ask for Anne or Lynn (Zee back in the day) but have been happy with the other techs too.
The spa pedicure is a great way to relax and pamper yourself… and the martini is even better! The décor is fun and as the name suggests Sassy! Sometimes you’re chatting and other times it’s blissfully quiet (like early Sunday morning). Next time I’ll try the massage with Andy.
Mischa runs a great operation and I hope others will disregard the negative reviews and give Sassy a chance. You’ll be glad you did! I am :-)

So instead of getting my nails fixed, I decided to get a refund. Why get a bad job over a worse one? So after going back and forth with owner about this «no refund policy» that is not posted in the business, on the receipt or website, and her trying to offer me a gift card for another service, we came to an agreement of half. I really wanted to give this place a chance but its the principle that the job was bad and the proof was clearly in the pudding. $ 25 back from $ 50 was fine.

Only one star due to Lindsey and another girl working at the register and assisting the salon. They were both polite and concerned. I had two different people attempt a full set on my nails (in the same day) first time done by the man there, the nails were already lifting from my nail (acrylic and all) and second time (after soaking the previous job off) the woman barley filed my nails right and blind at putting polish. Not only could their prices be better, they are horrible at doing nails! I would never go there again, not even for a polish change. Save yourself the time and money.

Am I missing something? I was hesitant to try this place based on the other reviews, but for reasons I won’t go into, I chose to stop in.
Saturday 12:30. The place is packed. The hostess, Lindsey, says they are in the middle of a spa party, but they can take a walk-​in pedi in 15 mins. I ask for an appt a bit later and she books me for 2pm. Works for me.
I come back, no wait, walk right to my chair. The décor is cute, colorful and animal prints, little chandeliers, etc. A true ladies’ haven. Sassy has a different layout for manicure stations than I’ve ever seen… bar style (see pics). I like. Everyone’s facing the same direction, so nobody is watching each other.
My nail tech was polite, didn’t rush, and did a beautiful French. She could have pumiced a bit longer though. Mo’s poundin’ these streets trying to Unilocal up everything Unilocalworthy! (why is Mo referring to herself in the 3^rd person??)
Anyhow, back to the review.
After reading the reviews, I watched the techs for signs of attitude. What I saw were smiles and conversations, at worst, concentration. The customer next to me did say that her tech was irritated with her for adding another service when she had an appointment waiting… and showed it.
The place was busy, but it didn’t feel hectic. I have no complaints. $ 25 + $ 5 for the French… a little high, but the premium is for the ambiance I suppose. I may do the spa pedicure next time. For $ 45, I’ve been told you get a scrub, paraffin, and a martini!
I don’t know if I just lucked up on a good day, given the other reviews, but my visit was straight.