RadioShack

Customer service here is nonexistent. In the past, it was decent. Now, lifeless/​soulless saps run the register. The products are good though.

I like having a basic electronics store in my neighborhood, but after today’s experience it will be a while before I go back in. I stopped in for a small purchase, a camera memory card, but at the cash register the price was higher than what appeared on the display hook. A glance at the register revealed that the sales person had added $ 1.99 for an extra warranty — on an $ 8 purchase. I got two separate stories when I asked about the price change — first the sales person said that it was higher than the display price because I was getting an 8GB instead of 4GB card (the display prices for the two were the same), and then when I pointed to the $ 1.99 charge on the scree, she told me that the price was automatically part of the purchase and could not be removed. Only when I insisted did she reluctantly remove the charge,
I assume that at Radio Shack, as at some merchandisers, the sales force gets extra credit (or cash) for selling rip-​off warranties, but they need to train their staff better to ASK whether people want to be ripped off, not to add it automatically. And then they need to train their staff not to lie to customers.
Yuck.

GO TO BEST BUY. This place is awful — took them 4 hours to upgrade my iPhone to a new line. 4 hours! The staff as no clue what they are doing or selling.
They made me use my personal cell phone to call Verizon and would not use their store line. The manager of the store was awful, refused to talk to customers and even the Verizon rep I had on the phone. He would just stand barking orders at everyone with a bluetooth in his ear.
This was arguable the worst experience I have ever had in a retail store. Phở 14 is coming next door and hopefully someone buys the Radio Shack location and replaces it with something worth while.

My original iPhone charger wire cracked. Rather than burn down my home trying to use it until total meltdown, I came here for a replacement. Fast, friendly service, and dog friendly to boot!
Loses one star for high prices but hey, the rent is too damn high… And businesses gotta pay rent, staff, utilities, protection fees. Ok. Maybe I watch too many Jackie Chan movies…

If you have no idea what you’re doing when it comes to electronics or you need something last minute, I would suggest you come here. I find the staff to be knowledgeable and very helpful. The prices, however, are ridiculous. You can get almost any item they stock in week or less for half the price on Amazon or eBay. RadioShack is a dinosaur and its days are numbered.

I have been a customer of Radio Shacks for many, many years. In my experience, I don’t expect good service, but they typically have what I need, when I need it, where I need it. So, with that said, why don’t I give it five stars? Well, my most recent visit today is indicative of my cumulative experiences that help me to arrive at the gap between three and five stars:
Plus Four Stars: I logged on to
and looked to purchase a micro hdmi to hdmi cable. It was available for about $ 5 on Amazon but I need it this week so it was worth the extra $ 22 to get it immediately at physical Radio Shack store. The website said it was in stock so I walked over to the one on Columbia Rd in Adams Morgan.
Minus One Star: I like to take my well-​behaved dog, Ted, shopping with me. I kill two birds with one stone: 1) walking Ted and 2) shopping. Unfortunately, the last time I was in Radio Shack they asked me and my four-​legged roommate to leave. So I have been reticent to bring Ted back.
Minus Three Stars: After walking to the Radio Shack, the guy behind the desk looked for the micro hdmi to hdmi cable but he couldn’t find it. I told him that
said that they had one in stock in this store, but he insisted that it had already been sold. He looked a number of places but to no avail.
Plus Two Stars: After leaving the store, the cold wind helped me remember that I left my hat in the store. On my way back to the counter to find my hat, I literally stumbled across shelf that houses the micro hdmi to hdmi cables, finding the one referenced on
. Although a frustratingly random experience, at least the store had the cable I needed and I had it in my hands.
Plus One Star: Now I have to say that I can’t stand it when a cashier is eating and/​or talking to their coworkers while waiting on me. Eating while working retail is gross and unprofessional. And talking to your coworkers, especially in Spanish when I can’t understand, is rude and un-​attentive. And this young woman was doing both.
Plus Two Stars: Then suddenly, amongst her Spanish-​language conversation, the cashier suddenly flashed her coworker, me, and another customer! Not able to understand Spanish I am not sure what warranted her exposing herself to the store. But I can only assume that whereever she is orignially from, a micro hdmi to hdmi cable has the same effect as do beads in New Orleans! Although not worth more than adding two stars, the show does make up for some of the poor service, bringing what would otherwise have been a One Star-​experience up to net Three Stars!

Sorry Guys. you are totally Incompetents. All the Crew have not Idea what customer service means. not knowledge about a simple memory is. I left the store sad for the owner. the crew was not even able to have the store barely clean.
I will never come back.

I just want to know the store hours. No info on the website (the store locator is broken so it won’t bring up any info). Their phone just rings and rings (it’s been ringing, no joke, for 5 minutes. What company doesn’t have an automated recording of store hours? So lame.

I’m adding an extra star because after all of my trouble, the district office of Radio Shack was helpful in resolving the situation. I still believe this particular store was pretty bad, but I appreciate the company’s willingness to help me. So I guess I won’t boycott all Radio Shacks, but if you plan to go to one, there are plenty of other Radio Shacks around the area that are nicer inside and have a more helpful staff.

I would give them zero stars if it was possible. I ordered something online and had it delivered to the store for free. I went in on a Tuesday evening around 7:30 to pick it up. I expected it to busy, but I waited in line for over 30 minutes before someone came over to talk to me. All of their salespeople on the floor were helping people open cell phone accounts (which takes forever, apparently) and the guy in the back was eating dinner (he was sitting right in front of the door, he could definitely see the huge line). He came out, and guess what? He was the MANAGER. Horrible, horrible service. If I hadn’t already bought the thing, I would’ve walked right out (as did about 5 people during the whole time I was there). Avoid like the plague.

They helped me find a barrel connector so I could wire-​strip and extend my cable that I had obtained illegally via my landlord (years ago, people, a holdover from the infamous DC Cable and their spotty record-​keeping). Good service in this bustling location in Adams Morgan. Looks remarkably like every other Radio Shack. Usual long lines.