Quality Dental Center

This review is in regards to her staff, which also reflects poorly on her since she works closely with them and knows what’s going on. Not sure why she’s nonchalant about her staff obviously ignoring her patients and doesn’t want them better taken care of. But if you want to know about the office, you should know its a very small and cramped space. It seems like they converted one of the small apartment rooms into an office space. The equipment they use is very old and therefore processes take much longer than usual.
In regards to the staff, they are INCREDIBLY slow, RUDE, and they don’t care about their customers. I came here because of a Groupon and was going to become a patient. But unfortunately my new dental insurance that I just bought doesn’t have them within my network so I now have to transfer to a new office. So I called on Tuesday and asked if my x-​rays could be sent over to me. I gave Lenny, the front desk person, the information to my new chosen dentist and asked if it could be sent. He told me to call again tomorrow, on Wednesday after 10:30am, and he could send it to me then. Alright, great. Tomorrow comes, I wait all day, and never receive the x-​rays. I call on Thursday to see what’s going on, and now Lenny’s telling me that he’ll be able to send them only after 11:30am. Oh, but now he’s also telling me that I’ll need to personally come into the office to sign a release form… which he only JUST mentions to me now.
Okay, fine. I make the 40 minute drive to their office and pay for parking since its in the DC area. I get there by 11:30am and I wait 40 MINUTES just to sign ONE piece of paper. During this time, I had politely asked the other front desk lady (her shirt said Paige) if they had WIFI here. She looked at me, shoved her computer screen towards me, pointed to the password and glared at me. I guess this was her signal for me to get up and take it? I said thank you and she just rudely pulled her computer screen back towards herself and never said a word. Such amazing people you hire for your desk staff. Well after 40 minutes of waiting, Lenny’s finally ready for me and here’s another suprise he decided to pull on me last minute, «it’ll be a $ 25 charge for the x-rays»…which he had failed to mention to me when I had called several times before. Okay fine. I pay the $ 25 fee, and he said he would send it to me by end of business day today, by 3pm.
Well well well, Thursday ends, and he STILL hasn’t sent over the x-​rays. I call first thing on FRIDAY leaving an urgent message because seriously guys, I have an appointment with my new dentist first thing on Monday, and I have been trying to get these x-​rays for a week now. I leave several messages, and surprise, Lenny never calls me back.
Now its SATURDAY, and no one STILL hasn’t cared enough to give me a call back. I decide to call AGAIN because this is just plain ridiculous now. You can’t charge someone $ 25 for a service and then not do it. At the very least, you could just give me a call to let me know you need more time so I could reschedule my appointment. If you guys are swamped, just let me know for goodness sake, instead of saying you’ll do something but then don’t.
Finally, Dr. Brown picks up the phone and I let him know the situation, which apparently, he already knows about. (Glad to know everyone talks about it but doesn’t bother giving me a call). I let him know that I really need these x-​rays, which I planned on using on the upcoming Monday for my appointment. (Its the only reason I paid for them!) He said he’ll take down my information again and put a sticky note right on their computer screens so they can get it done. He said that since they were digital, they should be able to just email them to me.
Well, now its end of day Saturday, their office is now closed, and look: NO X-​RAYS.
Thanks for charging me for a service you never fulfilled. I will be disputing this with my credit card company.

I cannot begin to tell you how amazing Dr. Cofer and her staff are.
Thank you so much for an amazing smile and short wait time.
I will certainly be a returning patient.
Very Highly recommended!
PS they are now located in friendship heights.

I have referred two people to her because she is so good. I have extensive work that I need done and she explained everything to me in detail with patience and didn’t try to upsell me on any costly procedures. I’ve had some really crappy dentists in the past but she is very pain sensitive and will make sure you are comfortable when you are in her chair. I’ve had an extraction done and didn’t have any issues with pain before or after. Mrs Cofer has an overall delightful bedside manner and the receptionist is really sweet and courteous too.

Easy, convenient, and pleasant staff.

Agreed. I just went there today and I’m happy to have found the right dentist for me.

no idea why there aren’t more reviews. don’t be dissuaded by the aging façade of the building, the interior is pristine and the service here is the best I’ve ever had. Dr. Cofer is extremely accommodating and professional. Staff just has their act together, it doesn’t feel like a creepy dentist office.
its just good. Get your teeth cleaned here.