Rude, unhappy, sour, sad, distant, dead-eyes, and did I say rude. This describes the staff and volunteers at the Phillips Collection. I have wanted to explore this place for years. I should have waited longer. What a terrible experience. Save your $$ and go to the free and wonderful American Portrait Gallery operated by the Smithsonian. The people working behind the front desk at the Phillips as well as those standing around the various exhibits looked like zombies stuck in indentured servitude. Not a smile or a courteous greeting in the place.