MyEyeDr.

I had a great experience at this location! The staff was so nice and helped select a fabulous pair of sunglasses (Oliver Peoples). I brought in RayBan frames I had picked up in South Beach and they got me setup with lenses for the frames I brought in with me.
Armando and Michael helped me speed through the paperwork and selecting frames. It was an «all hands on deck» though when it came to asking for the opinions from the staff; they all know fashion and can help you make the right selection. Armando and Michael were both great! The young man at the front desk, Jorge (I think???), well he is just adorable and as nice as can be!
I’d recommend this location to anyone!

Really great service. I’ve had my glasses readjusted here for free a couple times even before I was a paying customer. It was easy to sign up for an appointment for an eye exam and I was seen right away when I showed up. The optometrist on duty was quick, professional, and friendly. I don’t usually like to buy my contacts at the optometrist’s place because it’s cheaper online but this time they were having a sale and a rebate so a year’s worth of contacts ended up being about $ 30, plus they had a promotion where you get free nice-​ish sunglasses with a year’s worth of contacts. All in all, I was there for 30 minutes and I got my contacts 3 days later in the mail.

They «welcome» all insurance plans but don’t «accept» all insurance plans, so check with your vision insurance company for their list. At no point during my two appointments did they tell me that the insurance plan they «welcome» is out-​of-​network. Their website lists all the insurance plans they «welcome.» I have Blue Cross Blue Shield FEP BlueVision, and it’s on that list, so I have been assuming it’s OK.
Got an appointment, did everything, and then got an invoice. Nice people, had a great chat with the optometrist (definitely not her fault). I told the gentleman who was ordering my contacts with me to see how much discount I get with my insurance, which I assumed was in-​network because no one told me otherwise. Was surprised at the big bill, thought it was just another «medical stuff is more expensive than you think» things. Took a closer look later that night and realized nothing matched up with my insurance plan.
I also went to them last year and was surprised at a larger bill than I expected but the numbers kind of matched up so I thought it was another case of just a lot of stuff that was required that my insurance didn’t cover, so I left it alone.
Called them the next morning about my bill and to have them explain a couple of items and then they drop the bomb: my vision insurance was out-​of-​network. They «welcome» all insurance plans but they don’t «accept» all insurance plans. They try to «match» the discounts, though. No one bothered to tell me this. And they must get this insurance plan a lot; it’s DC where every other person works for the feds, and it’s Blue Cross Blue Shield.
It would have been great if someone told me that my insurance, which is pretty popular, was out-​of-​network at any point, either when I first signed up last year for my first appointment or anytime during the check-​in or appointment at my appointment this year.
I tend to take a more optimistic view of people’s behaviors, but I honestly feel like the staff were actively withholding this information from me. That’s messed up and I am not happy. I admit two things I am at minor fault for: not verifying during last year’s appointment, and not checking my vision insurance’s list of in-​network providers. But really — not telling me I’m out-​of-​network? Ugh.
I had a chat with the 1−888−414−4442 customer service line and they were very nice; it’s obviously not their fault that no one in the Dupont office told me my insurance was out-​of-​network at any point. The customer service rep is chatting with the general manager of the office to see what can be done, if anything, and will give me a call later this afternoon. But I use Unilocal a lot for all types of services, so thought I’d just spread the word that there’s a difference between «welcome all insurance» and «accept all insurance» and they will likely NOT tell you. I guess we will see what happens next, but unless I change insurances I will not come back.
Prices:
Comprehensive exam is $ 145
Spherical contact lens exam is $ 115
Refraction exam is $ 40

This is a good location for My Eye Dr. The staff is friendly and service is generally quick.
The only drawback for this location is a limited variety of eye glasses to choose from, compared to other locations of My Eye Dr. Hence the minus 1 star.

I got my new prescription filled here almost 2 years ago. I bought a pair of prescription sunglasses at the same time. Not cheap, but they gave me a discount because of my insurance (something no other eyeglass place had ever even suggested). Also the service was great. I came back a week later and they readjusted the fit and gave me free cleaning cloths and cases. A nice experience.
Almost two years later, part of the frame broke. I was bummed out because I’m having glaucoma surgery in a couple of months, and I really don’t want to shell out a few hundred bucks for glasses that will only have to be replaced after my surgery. I figured, however, that I had no choice. I’m pretty blind without my glasses.
I decided, on the advice of a friend who works in another MyEyeDoctor shop, to just ask if they would repair them.
Sure enough, even though they had to replace the temple completely with a new one, they replaced it. When I asked how much it would cost, they said nothing! They had the extra part in the shop and Donald did it for free.
Thank you to Donald, to Michael (my neighbor who suggested I just ask for a repair) and to a couple of other employees whose names I neglected to find out.
I’ll be a customer for life.

Poor customer service: there was only 2 customers being serviced by 2 employees the other staff members were behind the desk 1 asked what did I need I said I have a prescription & I just need my lenses changed. She tells me to sit at the table by the door then disappears into the backroom no one else speaks to me while I sit there for 10 minutes & another customer walks off the street like myself (female:there’s a reason why the sex of the customer is important) the guy who was at the desk when I came jumps up & takes care of here for 4 minutes then the lady comes out the room & ask the men did anyone take of me I said no while they looked around as if they didn’t know what’s going on & 1 guy says I was going to him but never said anything to me. just before he can get to me the female sits at his desk to ask him questions mind you she came in 6 minutes after me, so I left.

Update: after posting I did find great customer service and help in getting a refund for my purchase. I really do appreciate that. On the customer service side of things I’d rate this place pretty highly. But I’ll leave the stars the same since really I didn’t end up with usable glasses, and am having to start from scratch at another store. But if I had to rate the customer service that would easily be 5 stars. Wonderful customer service and support from Pierre.
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Ugh, I don’t even know where to start. Went for an eye exam and to get glasses. The price was great at $ 149, but it was all downhill from there. The prescription was wrong so I had to go back to get it adjusted. Went back and it’s still not right, I had this awful rainbow glare due to the polish that was used on my glasses. They scrub the polish off, which doesn’t seem like a great idea for the glasses, but okay. At this point I really just wanted a refund, but they refused to give me a refund, they’ll only do an exchange. Which is really not something I want to do as it’ll involve more visits there and likely more screw-​ups. Also every visit there seems to take forever.
So now I have a pair of glasses that I’m not going to wear, am out $ 149, and will need to buy new glasses from a different store. I really should have just gone with my gut and went to See where I had a great experience previously. On the plus side the hours/​location were convenient and the staff I dealt with were decent.

UPDATE: After posting, I received a very quick response and they resolved the issue immediately. Good customer service and adding two more stars
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DO NOT buy contacts lenses from them.
I realize that there is a sort of give and take with insurance companies regarding reimbursement, but at the end of the day, I was charged 170 dollars out of pocket. The total bill was over 570 dollars for contacts and a examination. My very good insurance didn’t cover it all.
The reason is because I was charged 2x market rate for contact lenses at 240 dollars which should have been 120. I returned them so that I could purchase them online, but after three weeks, I still haven’t received a refund after many emails.
At this point, it feels like they don’t like being caught for over charging for commodity items. They said they just don’t have the buying power of the big guys, but you can’t charge 2x market rate with stores all over DC and say you’re a small business. They literally could have used the same online stores.
The star given is for efficient service and pretty nice people. Do not buy contacts from them though.

I’m torn on this review because after my initial experience I was sure I was going to give a «5 star» rating. Ease of making appointment, 5 star. Eye exam with Dr. Glasgow, 5 star. Where they lost stars was in follow-​up on actually receiving my contact lenses. I was told that I would be notified when they were ready for pickup, which would be about a week. After 2 weeks I called and they said that there was a delay and that I would be notified when they were ready. Now, a full 4 weeks later, I called again and the guy said «They’re here.» When I asked why I wasn’t notified, he said that they notify with an automatic system via text. He dismissively said that sometimes the system has a glitch. I told him that I called 2 weeks ago and that they said they were not yet ready but that I would be notified when they were ready. He NEVER apologized. He just said that after a month of me not picking them up that they would’ve called. I had him check my phone number, which was correct. I was incredulous that he never apologized and that he was so dismissive. This was very poor customer service, and caused the loss of 2 stars.

Location was perfect and weekend hours allowed me to have initial visit and pick up my glasses without taking leave from work. Everyone was extremely friendly and helpful — I myself didn’t have a wait, but as time went on the store filled up and I noticed a long wait for folks to see the doctor. Every step of the way was extremely professional and everyone explained all the details fully. I was especially pleased with the service from Dr. Glasgow and the staff who fitted and helped me pick glasses. Only 2 drawbacks — how crowded it can get (with fairly long wait times) and the cost was high — but overall excellent experience! I’m now in the first couple of days of getting used to progressives!

Armando and his staff were incredibly helpful and friendly throughout the duration of my experience in the store. They provided thorough knowledge of the brands they carry and were amazing in helping test different styles I didn’t know about. I highly recommend this location!

I came here thanks to my coworkers suggesting this place, but it has been the worst experience I’ve had at any eye doctor or optical store in the 17 years I’ve been wearing glasses.
There have been so many problems that I’ll number them for you.
1. The lady doing the pressure test had the set up wrong so only 1 eye actually got checked. No worries from her because she’s too busy trying to get back to her seat at the desk to redo it.
2. The eye doctor was nice enough but told me that my prescription was the same. Turned out that was a lie, which I only found out when I couldn’t see out of my new glasses that I ordered from them.
3. They incorrectly billed me. I was overcharged because they had the wrong information for my insurance. They didn’t call the insurance company to confirm my benefits until I called them to tell them I was overcharged.
4. They refuse to process refunds in store. How are you going to be able to swipe my card to charge it but not swipe it to refund it? Utter bs.
5. They put high polish on the edges so I had the lovely sensation of what it would be like to live in a prism. When they took the polish off, the lenses looked like crap.
6. My prescription was wrong. First they told me, the immediate headache I got from the glasses is because the prescription changed a quarter. More bs.
7. They tried to correct the prescription with another exam but told me it might need more tinkering. I don’t have complicated vision problems. I did not come in with a detached retina expecting the doctor to perform surgery on the spot — I have an astigmatism and I’m nearsighted. How is it that after 2 tries they still can’t figure out how to at least correct my vision to the point of my current lenses?
8. Even though my eyeglasses prescription was wrong, the doctor swore that there was no need to fix the contact prescription. Uh huh… so you don’t know what the strength of the eyeglass prescription should be but you do know the strength for the contacts? More bs.
9. It’s been absolutely horrible getting a refund. I’m dealing with their corporate office and I’m now on call #6. No one is responsive. One customer service rep was curt and seemed annoyed that I called to ask about the refund I was promised yesterday morning but never heard about until I called today. Oh and he hung up the phone on me too. The Assistant Manager seems confused every single time I have spoke to him.
This place is terrible. The staff are incompetent, the doctors can’t figure out how to correct vision, and costumer service blows. I wasted my annual exam with them. All I got were prescriptions I couldn’t use and an allergic reaction to God knows what.
I’ve had better service at Walmart’s eye center.

When I came here, it had been 2 years since I had got an eye exam and I had been reusing the same pair of contact lenses for a few months. I found this place after asking around and reading Unilocal reviews. Scheduling an appointment is super easy. The staff is really responsive and they’ll help you coordinate an appointment at another location. They also send you the perfect number reminders to make sure you don’t miss your appointment.
When I got there the staff was really friendly, even though I didn’t fill out the online forms before my arrival. Despite this, I don’t remember waiting for more than 10 minutes. I can’t remember who checked out my eyes, but she was nice and seemed knowledgeable enough to answer my random questions about eye health.
When it came time to order glasses and contacts I met with Angela. She was very helpful and worked to make sure I would get the best deal. She looked at the cost of contacts lenses with my insurance and them she found a cheaper rate online, which they matched for my order. She was also helpful when it came time to pick glasses. They had a lot of options and I didn’t feel like she was trying to up sell me.
These are the people you want looking out for your vision.

Used my Groupon which was towards $ 225 of a complete pair of glasses and exam. The eye doctor was really good, clear and thorough. I was then assigned a «glasses specialist» who asked what style of frames I liked then brought me an array of stylish frames. She was really good as well. She had purchased cupcakes and drinks for customers. I finally chose a pair I liked. Then got sticker shock after hearing the price. I ended up paying $ 470 on my glasses with no frills and thats after using the Groupon. These glasses w/​o the Goupon would’ve been $ 1000! Dayum. Next time I will just invest in lasik… I do love the glasses and everyone compliments me on them too. BTW wasn’t I supposed to get some free sunglasses?

I recently changed insurance and jumped on my work plan that offers VSP eye coverage, and this is definitely the place to go for anyone with that provider!
My Eye Dr not only gave me a thorough eye exam and prescription that I could use to order a pair of frames I wanted at Warby Parker online, but they gave me a free pair of backup glasses and a free pair of sunglasses worth $ 130. Sunglasses were contingent on leaving Unilocal review, but honestly I was going to review them anyway because the experience was so pleasant and professional (plus he did it on the «honor system» so he had no reason to believe I’d necessarily follow through).
The eye exam I received was quick and friendly, and the doctor explained everything to me in detail and also gave me some extra information on the risks of being on Accutane as related to eye health. The one thing I wasn’t a fan of was the additional test/​xray they took of my eyes during the pre-​exam steps which they didn’t mention would cost $ 30 – 40 extra. I don’t mind, since I haven’t had routine eye maintenance performed in four years, but I found it a bit annoying that no one asked if I wanted it or mentioned the charge.
Everything else more than makes up for that, though. Armando explained that my coverage was so good that I was entitled to a free pair of glasses as I was leaving. I politely declined thinking it was some sort of sales pitch, but he helped me realize that it would be silly to pass up a completely free pair of backup glasses for my new Warbys, even if I didn’t need them at the moment. True. And this guy is so good he picked out a few frame options based on the style I was ordering online, and the first ones he had picked ended up being the winner. I am pretty picky too, being a nerdy web designer type, so that’s impressive. He did the same thing with the free sunglasses I got today as well… good eye! Plus, everyone is very chatty and friendly in a laid back way.
They also adjusted my Warby Parker pair for free once they arrived and tightened up the parts that go over my ears so that they don’t stick out as much.
Not really sure what else I could ask for in an eye care service provider! Check them out, especially if you have VSP.

This MyEyeDr location is accommodating, helpful, and gives great opinions.
I walked in on a busy Saturday afternoon with a LivingSocial coupon. I was able to see the Dr right away. Dr. Glasgow was super sweet and very informative; she explained her every move and took her time with me.
Not only did the exam go fabulously, I had the pleasure of being helped by Jerome, who gave his opinion on a whole bunch of high end frames I couldn’t decide between. Armando is also very helpful and sweet (he has helped me in the past when I was just browsing– but wasn’t there today).
All of that PLUS, if you write a Unilocal review, you get to pick out a free pair of sunglasses!!! (Mine were valued at $ 130)
Go here!!! Ask for Jerome or Armando! They’re super helpful!!!

I bought a pair of Ray Ban prescription eyeglasses and sunglasses this spring and I get compliments on them all the time.
The salesperson, Angela, was incredibly helpful! I had called in advance to let her know the type of frames I was looking for and when I arrived she had already pulled about 10 pairs for me to try on. My new glasses from here fit me so much better than my old glasses because the technician took the time to make sure they were molded correctly to my big head:). My old glasses never quite fit correctly– bought them at Target.
The ones I bought at My Eye Dr. ended up being less expensive (with coupon) than my Target ones and they fit so much better.
I highly recommend going on Saturday mornings when Angela is working– she’ll find glasses that will properly frame your face and will be comfortable to wear.

Overall, they are quite friendly and are not aggressive salespeople. I was quite satisfied with my visit.
I went to My Eye Dr after I got my LivingSocial deal for an eye exam and $ 250 for a new pair of eyeglasses. (I only wear my glasses when I am in front of the computer for a long time. Apart from that, I do not have any issues with my sight).
The last time I went for an eye exam was around 8 years ago. Plus I had no idea about how much a pair of glasses cost. So I had two major concerns: I was going to go through a prolonged painful exam, and I was going to end up with a high bill. Neither happened!
First I got the machine exam, and waited for the doctor’s examination. The doctor (I guess Kristen Glaslow is her name, at least it says so on the prescription) was quite friendly and started explaining everything she was doing when I shared my concern with her. The exam was over in 10 – 15 minutes.
Then I sat down with a sales associate who asked me about the designs and models I liked. I told him I was more interested in the cost than the looks. He showed me various options which were below the LivingSocial deal. I eventually decided to spend a little bit more money for a nicer frame and refraction on the lenses. I ended up spending $ 67 in addition to the $ 49 I paid for LivingSocial.
I had an appointment at 9:15 and got my new glasses by 11 am! They were amazingly efficient!

I’ve been to «My Eye Dr twice» — once after buying the LivingSocial deal for an eyeglass exam and a pair of glasses, and then today for a contact lens check-​up. Both times I was in and out ultra-​quickly, received a great exam, and left feeling like I robbed them value-​wise.
Dr. Glasgow is super-​nice and helpful, and talks through everything she is doing. The staff up front is competent and, as promised, they are well-​versed in insurance (which is nice because… I am not, and I trust they are getting me the best deal).
Booking was easy too — I did it online, and then called to reschedule the day before without issue.
The LivingSocial deal I used in February was awesome. I had lost my glasses, but basically got an ultra-​cheap exam and a free pair, so that made up for it.
Today, I checked in on Unilocal and was told that I would get a free pair of sunglasses with my exam. I showed it to the associate, expecting him to hand me a cheap plastic pair… but he pointed me toward a rack of sun-​glasses and had me choose one (99 dollars value!). What a steal!
The only negative I have experienced is the «sales pitch» they run through at the end, when they talk through all the different random options you can go for (both contacts and glasses). But they are honest and non-​pressuring, and I am a big boy, so that’s not even really a negative.

I am so pleased with my visit here! I came in for new contact lens and glasses, which required 2 exams. I was so pleased with Dr. Glasgow, as she was very professional and answered my questions with such genuine interest and knowledge.
I used a living social discount, and with the help of the knowledgeable staff (especially Jerome), I am very happy with my new contacts and glasses. They were very patient and helpful, and I received text messages alerting me when they were ready, which was great with me.
I would definitely recommend visiting this branch!!!